Christopher Chen Email & Phone Number

Walnut Creek, California, United States

San Jose, California, United States

-Worked directly with the CEO, COO, and VP of Sales to identify and address gaps in the sales process-Improved cross-functional efficiency by interfacing closely with finance, marketing, sales, operations, and IT leadership-Took ownership of the organization’s Salesforce instance, implementing new processes, fields, and safeguards to improve data hygiene.

San Francisco

-Orchestrated and operated the outbound sales email apparatus, sending 7000 emails a week and operating multiple inboxes while tackling the specific nuances of the hospitality industry-Initiated new sales outreach and booking processes to boost bookings and sales-Acted as the Salesforce Administrator for the company, working closely with the VP of Sales to.

San Francisco

Chicago, IL

-Collaborated with Library directors as the lead supervisor for the Mansueto branch when no other supervisor is available regarding scheduling, library functions, for up to 12 hours on some shifts-Delegated necessary Library functions and tasks to 2 student employees-Acted as the primary point of contact and authority within Mansueto, assisting up to 30.

Chicago, IL

-Assisted library patrons with circulation needs, including interfacing with book retrieval software and hardware, digitization, customer service-Provided a face for Mansueto and the University as a whole, fielding questions and performing minor librarian and tour guide duties

-Cleaned and prepared various fossils for study

Chicago, IL

-Worked in a team to provide consistent, efficient, and friendly service to patrons and prospective customers-Interfaced with customers constantly, retrieving or making sweets, ice cream, and beverages, as well as ringing up customers interested in making a purchase-Upsold deals and specials to customers-Maintained a welcoming and clean work and shopping.

-Collected fossil specimens for two weeks in Inner Mongolia-Ran laboratory experiments in the preparation of fossils for study in conjunction with Institute students and professors, proofread and edited scientific articles and documents for publication

-Embodied the welcoming and family friendly attitude of a major amusement park-Worked in a team to provide consistent, efficient, and friendly service to patrons and potential customers-Frequently worked in a busy, loud, and distracting work environment where efficiency and focus were key