Christopher Chen Email & Phone Number

Walnut Creek, California, United States

San Jose, California, United States

-Worked directly with the CEO, COO, and VP of Sales to identify and address gaps in the sales process-Improved cross-functional efficiency by interfacing closely with finance, marketing, sales, operations, and IT leadership-Took ownership of the organization’s Salesforce instance, implementing new processes, fields, and safeguards to improve data hygiene and upkeep-Helped lead the selection and installation of a brand new channel partner portal and program, increasing partner buy-in and cooperation in a matter of weeks-Generated weekly reports and dashboards to help sales leadership gain clarity on sales progress and revenue attainment-Tracked sales team commissions and compensation plans, including creating a new commissions structure-Facilitated the signing and completion of official documents, including partner agreements, NDAs, and commissions-Created presentation materials and data visualizations for use in board and investor meetings and calls

San Francisco

-Orchestrated and operated the outbound sales email apparatus, sending 7000 emails a week and operating multiple inboxes while tackling the specific nuances of the hospitality industry-Initiated new sales outreach and booking processes to boost bookings and sales-Acted as the Salesforce Administrator for the company, working closely with the VP of Sales to update and maintain the organization’s Salesforce instance as well as assisting the sales team to use sales software to meet their goals-Completed a large scale update and addition of Account information in Salesforce with the STR database, processing over 100,000 rows of data-Booked 100 inbound meetings per week through sales emails and the company website-Assisted the Customer Success team in training and onboarding new customers during a period of high sales-Worked with the founder of the company in the Revenue Operations aspect of the company, updating the bookkeeping and accounts receivable processes-Acted as the point of contact and liaison to high-value customers spanning 5 different continents and over 100 properties

San Francisco

Chicago, Il

-Collaborated with Library directors as the lead supervisor for the Mansueto branch when no other supervisor is available regarding scheduling, library functions, for up to 12 hours on some shifts-Delegated necessary Library functions and tasks to 2 student employees-Acted as the primary point of contact and authority within Mansueto, assisting up to 30 patrons per day, as well as taking phone calls and meetings with directors

Chicago, Il

-Assisted library patrons with circulation needs, including interfacing with book retrieval software and hardware, digitization, customer service-Provided a face for Mansueto and the University as a whole, fielding questions and performing minor librarian and tour guide duties

-Cleaned and prepared various fossils for study

Chicago, Il

-Worked in a team to provide consistent, efficient, and friendly service to patrons and prospective customers-Interfaced with customers constantly, retrieving or making sweets, ice cream, and beverages, as well as ringing up customers interested in making a purchase-Upsold deals and specials to customers-Maintained a welcoming and clean work and shopping environment

-Collected fossil specimens for two weeks in Inner Mongolia-Ran laboratory experiments in the preparation of fossils for study in conjunction with Institute students and professors, proofread and edited scientific articles and documents for publication

-Embodied the welcoming and family friendly attitude of a major amusement park-Worked in a team to provide consistent, efficient, and friendly service to patrons and potential customers-Frequently worked in a busy, loud, and distracting work environment where efficiency and focus were key