Chris Ryan Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

* Support, mentor, and motivate both salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Northwest Washington, Us

Lead and manage the P&L's and strategic direction for the Retail Banking Division, including multi-unit leadership for the Retail Branch Network, the Customer Service Center, the Digital Sales Channels, Training and Retail Operations. Implemented cost control measure reducing expenses by over 10%, while increasing Home Equity production QoQ. Developed new deposit products to serve the community and increase low cost deposit acquisition.

Minneapolis, Mn, Us

Change and Transformation management activities with employees in Business, Wealth, and Branch banking to drive digital adoption through communication and launch activities.● Leading the newly formed Digital Lead Program in the PNW Region, developing the most robust team of digital advocates to drive digital adoption across 400 branches in 3 states.● Leading the PNW Region to top performance in cobrowse adoption, defining the member experience for branch employees engaging with clients in a sales and service relationship● Roadmaps (journeymapping) for mobile app and online banking features and enhancements based on voice of the customer (CX) and UX feedback and needs● Developing digital resources including digital performance forecasting (Mobile App, Zelle, Mobile Check Deposit, etc.) for the entire company with reporting to senior executives.● Developed and delivered the Digital Immersion Workshop, increasing digitization of new and existing customers by training branch teams leading to double digit growth in adoption.● Agile Studio Journey leading change management across the company for Mobile App and Online Banking adoption/engagement using JIRA and Confluence● Led employee adoption of new technology for client sales and service, including internal and client facing technology● Managed the executive communication for performance updates and product enhancements to Senior and Executive VP’s in multiple lines of business● Created and delivered regular communications to inform and train employees to connect clients with digital resources that solve for client needs

Minneapolis, Mn, Us

Change management for the In-Store/On-Site Division (800 branches across 19 states). ● Responsible for identifying and executing key long and short-term improvement opportunities across operations that drove measurable efficiency improvement, improved customer experience, and drove risk reductions● Developed and implemented tablet utilization branch protocols, educating and encouraging bankers and managers on the capabilities and adoption of new technology for the client experience.● Led digital engagement/adoption activities for Region and District partners across ISOS, leading the ISOS Division to the highest performance in new customer Mobile App Active.● Led DDA acquisition projects/activities for the ISOS Division (800 branches across 19 states).● Defined the client experience for digital adoption and the appointment scheduling tool.● Winner of 2018 Legends of Possible Award for work in Digital Engagement.● Worked as SME on the Appointment Scheduling Tool project team, then led the rollout and delivery to all 3000 branches (and approximately 25,000 employees) of U.S. Bank, in 26 states using the Prosci ADKAR framework. This included creating the change and transformation process, gaining executive support, identifying “champions” at the state and market level, and then executing a robust timed rollout.● Agile Studio Journey for Digital First Sales project (defining the requirements for the customer journey through Mobile, Online, and In-person channels to facilitate a successful upgrade of the customer interface).● Special projects to define pricing guidelines and exception process for lending and deposit products.● Successfully led the transformation to new hardware and software technologies through continuous improvement activities across 19 states with over 5,000 employees● Led digital experience for the Charlotte de novo branch expansion workstream

Minneapolis, Mn, Us

District Manager leading managers in multiple remote units to P&L’s, budgeting, sales and customer experience performance metrics along with technology and product change management activities● South Sound (Seattle)-2015 to 2018, led a seasoned team to success.● Remote leadership of Branch Managers at multiple (11-13) locations in Seattle● Recruit, hire, train and develop teams of banking professionals for consumer and small business products and services● Direct the relationship of high value business, wealth, and consumer clients across a wide geography● Managed the annual review and merit process for 15+ direct reports and over 80 total FTE● Taught Advanced Financials to leaders at the Annual Conference annually.● Consistently achieved PPI goals in both markets (Seattle and St Louis).● Budget and Forecast of P&L's at the Branch and District level monthly, with salary expense management of over $5,000,000, facilities expense of over $4,000,000, and annual revenue of over $20,000,000● Consistently exceeded Operational quality expectations with over 98% passing in RQA.● Consistently exceeded CX performance metrics, leading the entire company● Delivered highest levels of retention and employee satisfaction in the entire company● Selected to serve as SME and pilot a variety of new technology launches for internal features.● Division Sales Campaign Committee Chair—Managed the quarterly sales campaign planning, goal setting and incentive structure for 8 regions, 50 districts, and over 800 branches, driving financial and customer experience success for the Division

Minneapolis, Mn, Us

In 2005, I relocated to St Louis to open the first U.S. Bank de novo In-Store branches in the market. Over the next few years, I opened 5-10 branches every six months until we hit a high mark of 35 locations in the Metro St Louis area.District Manager leading managers in multiple remote units to P&L’s, budgeting, sales and customer experience performance metrics along with technology and product change management activities● St Louis-2005 to 2015, opened and grew the de novo In-Store branch presence in the St Louis Metro area. (Opened over 30 new locations)● Remote leadership of Branch Managers at multiple (20-30) locations in St Louis Metro area● Recruit, hire, train and develop teams of banking professionals for consumer and small business products and services● Direct the relationship of high value business, wealth, and consumer clients across a wide geography● Managed the annual review and merit process for 30 direct reports and over 150 total FTE● Taught Advanced Financials to leaders at the Annual Conference.● Consistently achieved PPI goals● Budget and Forecast at the Branch and District level monthly, with salary expense management of over $5,000,000, facilities expense of over $4,000,000, and annual revenue of over $20,000,000● Consistently exceeded Operational quality expectations with over 98% passing in RQA.● Consistently exceeded CX performance metrics, leading the entire company● Delivered highest levels of retention and employee satisfaction in the entire company● Selected to serve as SME and pilot a variety of new technology launches for internal features.● Division Sales Campaign Committee Chair—Managed the quarterly sales campaign planning, goal setting and incentive structure for 8 regions, 50 districts, and over 800 branches, driving financial and customer experience success for the Division

Minneapolis, Mn, Us

As a Lead Manager, I successfully led a newer branch from bottom performer to Annual Pinnacle winner (branches in the top 10% earn Annual Pinnacle status). This was built on a balanced performance in consumer and small business products, including deposits, lending, and investments. I managed branches in Roseburg, Beaverton, and Springfield, Oregon, with several of those running concurrently. From there I was asked to move to St Louis to become a District Manager and open the Bank's In-Store presence in that market.

I was a founding Board Member and eventually Board Chair for Junior Achievement of Southwestern Illinois. We successfully grew corporate funding and volunteerism for 8 counties in Southwestern Illinois, to teach financial literacy to schoolchildren. responsible for consistent YOY increases in fundraising performance and volunteer engagement.