Chris Ryan Email & Phone Number

Kirkland, WA, US

Seattle, WA, US

* Support, mentor, and motivate both salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises*.

Northwest Washington, US

Lead and manage the P&L's and strategic direction for the Retail Banking Division, including multi-unit leadership for the Retail Branch Network, the Customer Service Center, the Digital Sales Channels, Training and Retail Operations. Implemented cost control measure reducing expenses by over 10%, while increasing Home Equity production QoQ. Developed new.

Minneapolis, MN, US

• Change and Transformation management activities with employees in Business, Wealth, and Branch banking to drive digital adoption through communication and launch activities.
• Leading the newly formed Digital Lead Program in the PNW Region, developing the most robust team of digital advocates to drive digital adoption across 400 branches in 3 states.
• Leading the PNW Region to top performance in cobrowse adoption, defining the member experience for branch employees engaging with clients in a sales and service relationship
• Roadmaps (journeymapping) for mobile app and online banking features and enhancements based on voice of the customer (CX) and UX feedback and needs
• Developing digital resources including digital performance forecasting (Mobile App, Zelle, Mobile Check Deposit, etc.) for the entire company with reporting to senior executives.
• Developed and delivered the Digital Immersion Workshop, increasing digitization of new and existing customers by training branch teams leading to double digit growth in adoption.

Minneapolis, MN, US

• Change management for the In-Store/On-Site Division (800 branches across 19 states).
• Responsible for identifying and executing key long and short-term improvement opportunities across operations that drove measurable efficiency improvement, improved customer experience, and drove risk reductions
• Developed and implemented tablet utilization branch protocols, educating and encouraging bankers and managers on the capabilities and adoption of new technology for the client experience.
• Led digital engagement/adoption activities for Region and District partners across ISOS, leading the ISOS Division to the highest performance in new customer Mobile App Active.
• Led DDA acquisition projects/activities for the ISOS Division (800 branches across 19 states).
• Defined the client experience for digital adoption and the appointment scheduling tool.

Minneapolis, MN, US

• District Manager leading managers in multiple remote units to P&L’s, budgeting, sales and customer experience performance metrics along with technology and product change management activities
• South Sound (Seattle)-2015 to 2018, led a seasoned team to success.
• Remote leadership of Branch Managers at multiple (11-13) locations in Seattle
• Recruit, hire, train and develop teams of banking professionals for consumer and small business products and services
• Direct the relationship of high value business, wealth, and consumer clients across a wide geography
• Managed the annual review and merit process for 15+ direct reports and over 80 total FTE

Minneapolis, MN, US

• In 2005, I relocated to St Louis to open the first U.S. Bank de novo In-Store branches in the market. Over the next few years, I opened 5-10 branches every six months until we hit a high mark of 35 locations in the.
• St Louis-2005 to 2015, opened and grew the de novo In-Store branch presence in the St Louis Metro area. (Opened over 30 new locations)
• Remote leadership of Branch Managers at multiple (20-30) locations in St Louis Metro area
• Recruit, hire, train and develop teams of banking professionals for consumer and small business products and services
• Direct the relationship of high value business, wealth, and consumer clients across a wide geography
• Managed the annual review and merit process for 30 direct reports and over 150 total FTE

Minneapolis, MN, US

As a Lead Manager, I successfully led a newer branch from bottom performer to Annual Pinnacle winner (branches in the top 10% earn Annual Pinnacle status). This was built on a balanced performance in consumer and small business products, including deposits, lending, and investments. I managed branches in Roseburg, Beaverton, and Springfield, Oregon, with.

I was a founding Board Member and eventually Board Chair for Junior Achievement of Southwestern Illinois. We successfully grew corporate funding and volunteerism for 8 counties in Southwestern Illinois, to teach financial literacy to schoolchildren. responsible for consistent YOY increases in fundraising performance and volunteer engagement.