Chris Cromwell Email & Phone Number

Cary, Nc, Us

Seattle, Washington, Us

Tempe, Arizona, Us

Responsible for leading highly skilled Quality Assurance teams with multiple game studios across the West Coast. Drive test strategy, planning, and long term vision for Experis QA teams. Work with our customers Sr. QA leadership to ensure that our teams are exceeding their expectations, assisting in improving their internal QA practices, and facilitating high-quality user experience feedback to dev teams. Implemented best in class QA, performance, and user feedback reporting for our customers that provides clear, concise, and actionable data. Dedicated to providing high-quality testing solutions across multiple gaming platforms for numerous clients. IE: Pokemon Company, Microsoft Game Studios, Crystal Dynamics, and Amazon Game Studios. Responsible for leadership, coaching, and development of 6 direct reports (90+ indirect reports) in 3 states.Provide talent for clients across multiple disciplines (Test Leads, SDET, STE, Test Associates, Data Analyst, Product Managers).

Responsible for building and leading highly skilled Quality Assurance teams across the West Coast. Provided high-quality testing solutions across multiple gaming platforms for numerous clients. IE: Microsoft and Amazon Game Studios. Grew new client business by 200% in 1 year due to outstanding quality testing, team development and customer serviceDeliver quarterly business reviews to report on team effectiveness, test efficiency, and product health to clients Work with key stake holders to assess risk, develop contingency plans, and champion qualityResponsible for leadership, coaching and development of 7 direct reports (100+ indirect reports) in 3 statesImplemented new team building techniques that resulted in higher retention rate of skilled employeesDirected creation of training website to improve ability of new teams in remote locations to quickly learn Experis best practices and establish consistency in testing methods

San Mateo, California, Us

Responsible for leading First Party Quality Assurance teams and operations in America to ensure high quality testing results across multiple gaming platforms for Sony World Wide Studios.Developed and implemented a new organizational strategy that improved overall team efficiency, morale and improved employee engagement by 15% from pervious year.Responsible for leadership, coaching and development of 4 direct reports (200+ indirect reports) Utilized advanced coaching tools such as Lominger Career Architect and talent mapping to identify and ensure that high potential staff are retained and have a clear career path. Oversaw Quality Assurance operations of a 200+ person team in America with an operational budget over $4 million. Led my team to create a new staffing model that improved staff development, improved utilization of contingent workforce, and reduced overall costs of QA services by 20% without impacting the quality of the services provided.Implemented skip level meetings at all levels of our QA organization to improve employee coaching, feedback, and morale. Collaborated as part of a global work group of Senior Managers responsible for strategic development and implementation of global Quality Assurance strategies in America, Europe and Japan that helped identify redundant work and reduce our overall global budget by 15%.Drove continuous improvement (Kaizen) of quality assurance practices and team structure.Assisted with the development and implementation of an offshore Quality Assurance team in India.

San Mateo, California, Us

Created and was responsible for managing a post release team that provided quality assurance, moderation, metric tracking, and consumer experience monitoring for Sony First Party online games. This team has grown into a global team that spans multiple countries. Ensured quality assurance for all 1st party online patches and updates across cross functional teams. Built a division of this team in Japan to handle Japanese language moderation and quality assurance. Responsible for leadership, coaching and development of 10 direct reports. (20+ indirect reports)Accountable for end-to-end testing of server side updates, emergency patches, and new content releases.Helped develop the first PlayStation Moderation policy for online gaming improving the overall gaming experience for consumers playing online. Worked globally with teams in the UK and Japan. Monitored and planned budget of over $1.5 million per fiscal year.

San Mateo, California, Us

Responsible for leading a post release test team of 20+ members for Sony First Party Quality Assurance. Executed data entryCreate test cases, test software for defectsVerified defects in SoftwarePerform regression testingCollaborated with title producers and other cross funcational teams to ensure quality of titles post release

High School

Business Administration And Management, General