Chris Crossman Email and Phone Number

Responsible for the start up of Lenovo’s out-of-warranty parts sales operation. • Defined and established international partners, negotiated terms for distribution of service parts with partners in Middle and Eastern Europe, South Africa and Japan.• Developed parts pricing strategy and maintained WW service parts database ensuring competitive pricing.• System administrator for SAP parts purchasing website.

Responsible for developing national service parts distribution channel to increase distribution of Lexmark products and brand visibility. Established sales plans, formulated distributor incentive programs, negotiated contracts and deliverables, structured methodology for authorized servicing resellers to meet contractual requirements on OEM parts through national parts delivery/distributor channel. Routinely ensured all distributors met quarterly performance targets. • Grew sales margins over historical margins by creating and executing multiple multi-year, large customer, distributor-fulfilled agreements. • Expanded distribution partners increasing brand visibility, training sales teams on how to positively position service parts as an adjunct to other product offerings for multiple customer segments. • Earned “Team Player Award” for achievements.

Developed parts services and structure for parts materials organization to engage with HP's largest self maintainers.

Responsibilities: Developed and managed processes to increase parts revenue through nationwide parts distributors.Created HP's Bulk Parts Program, a delivery mechanism to competitively position printer parts to resellers. This program has evolved to all HP geographies.Grew HP's parts revenue 150% in two years.

Service support liaison in managing channel partner and large self maintainers in the service delivery space.Worked with HP's largest reseller organizations focused on collaboration and building reseller support infrastructure for mutual benefit. Established programs for first-tier distribution and educated second-tier resellers in back office processes and profitability in selling HP packaged services; drove annual service conferences.

Geographic responsibility for life cycle services engagement with HP’s channel resellers.

Consultant and trainer, evolving office automation tools customized for HP’s aerospace customers.

PC consultant, trainer to channel resellers