Focusing on SharePoint Online, Power Automate & Power Apps & the M365 product stack.

Supporting server and network infrastructure. Main responsibilities include overseeing and managing daily backups utilising HP Data Protector, VEEAM and Symantec Endpoint Protection. Supporting and Managing Lync 2013 / Skype for Business infrastructure, managing response groups & IP telephony. Monitoring networks and servers via Microsoft Operations Manager 2012. Providing 3rd line support to the IT Service Desk when required. Administering our Office 365 environment, including ADFS/Azure Active Directory and Yammer. Managing and administering SharePoint Online and SharePoint 2013 on premise environments. Creating VM's using VMWare ESX and managing SAN datastore's with EMC Unisphere. Administer company-wide Meraki Wireless network.

Supporting server and network infrastructure. Main responsibilities include overseeing and managing daily backups utilising HP Data Protector, VEEAM and Symantec Endpoint Protection. Supporting and Managing Lync 2013 / Skype for Business infrastructure, managing response groups & IP telephony. Monitoring networks and servers via Microsoft Operations Manager 2012. Providing 3rd line support to the IT Service Desk when required. Administering our Office 365 environment, including ADFS/Azure Active Directory and Yammer. Managing and administering SharePoint Online and SharePoint 2013 on premise environments. Creating VM's using VMWare ESX and managing SAN datastore's with EMC Unisphere. Administer company-wide Meraki Wireless network.

Supporting server and network infrastructure. Main responsibilities include overseeing and managing daily backups utilising HP Data Protector, VEEAM and Symantec Endpoint Protection. Supporting and Managing Lync 2013 / Skype for Business infrastructure, managing response groups & IP telephony. Monitoring networks and servers via Microsoft Operations Manager 2012. Providing 3rd line support to the IT Service Desk when required. Administering our Office 365 environment, including ADFS/Azure Active Directory and Yammer. Managing and administering SharePoint Online and SharePoint 2013 on premise environments. Creating VM's using VMWare ESX and managing SAN datastore's with EMC Unisphere. Administer company-wide Meraki Wireless network. Citrix XenApp 6.5 support.

Providing Service Desk Support to members of staff of the organization.

Working in a small team providing 1st/2nd Line remote Support to all internal users via telephone and email. Using VNC remote desktop, Active
Directory administration, logging incidents onto LanDesk system, essentially supporting RiO Rollback project and providing support for all general IT related queries.

Currently doing Freelance web design in-between full time jobs

Setup & Managed Joomla CMS Website from development through to design. Managed Windows Server 2003, setting up user accounts for Church workers in order to remotely access files securely over VPN tunnel connection.

Assisting in the migration of Microsoft Exchange email accounts over to the NHSmail national email platform. Making sure users are registered with NHSmail to ensure they were ready to migrate. Archiving emails to PST format and in some cases PRF NHSmail back into Outlook to enable users to view/manage PST archive folders.

Providing 1st Line IT Helpdesk Support to all staff of Weston College.
Answering incoming calls, logging support tickets using Track-IT! Helpdesk software. Working in an Active Directory environment supporting a user-base of Windows XP Users through to Mac OS X users.

Running my own freelance web design & hosting business, managing clients accounts, resolving problems via support tickets, setting up and designing/developing e-commerce based websites using Joomla 1.5 content management system.

Performing service desk duties of answering incoming calls, logging tickets on Remedy Helpdesk software and progressing calls through to closure. I have worked in an Active Directory environment supporting a Windows XP userbase. Experience with setting up AD user accounts as well as account administration inc. password resets, unlocking accounts and changing profile permissions etc. Also on a daily basis I have had to do local-profile refresh’s to sort any profille related issues on the users PCs. I’ve also been using Microsoft Remote Assistant to remotely assist users at different sites/offices, helping them to diagnose and resolve their problems. STAR (Service Request) Team=======================I have also had experience on working on the ‘STAR’ Service Request team – setting up and processing access requests, change requests etc for Orange personnel employees.

Performed service desk duties of answering incoming calls, logging on the service desk software and progressing calls through to closure. I was pivotal in changing the service desk software to a more stable platform utilizing Sharepoint. I also created many management reports enabling the manager to report on activity.