Christopher Moore Email & Phone Number

Olney, England, United Kingdom

Working in the Application Support team, provide third line technical support for electronic key and locker management solutions used worldwide. Roles include:• Investigate and resolve issues escalated from the Technical Support team and Global Divisions.• Troubleshoot issues by debugging C++ code in Visual Studio to identify potential causes and propose fixes.• Provide support for integrations with third party applications.• Collaborated with management of Nutanix private cloud infrastructure, including setup and configuration of virtual machines.• Contribute articles to internal knowledge hosted in Confluence.• Authoring technical documentation used by external customers.• Ensure progress on issues is maintained in JIRA project management software and log bug fixes where appropriate.• Assist with QA of software fixes and new releases.

Stevenage, United Kingdom

Provide first, second and third line support (both technical and functional) for a range of Enterprise software products that deliver complete operational Governance, Risk and Compliance functionality including document control, incident management and reporting, action management (CAPA), audit management, staff competency and training management, asset, supplier and customer management, risk and safety management, near and real time KPI performance monitoring, business intelligence and analytics. Roles include:• Answering and resolving support queries submitted via e-mail, telephone and online forum ensuring issues are logged fully in a CRM system and prioritised accordingly based on ITIL framework.• Coordinating with global teams of Development and Professional Service resources to ensure support cases are fully qualified and resolved within agreed response times and keeping clients informed of progress.• Perform the initial installation of software, confirming it’s correctly configured before handover to customer and subsequent user training. This requires working with various infrastructures depending on the customer’s setup.• Linking software to customer’s internal systems such as Active Directory.• Remotely connect via web meeting and visit clients onsite to perform installations and/or assist with troubleshooting.• Producing technical documentation on installing and configuring bespoke applications• Writing support articles for an online forum.• Maintain SAAS hosted environments, used by multiple clients worldwide. This includes performing new software installations and ensure existing implementations are running efficiently. The environments incorporate IIS web and SQL server components.• Resolving internal IT issues.• Provide technical training to colleagues, clients and software resellers.

Welwyn Garden City

Welwyn Garden City

Carried out various job roles in the administrative office including:• Responsible for answering telephone enquiries from customers and business associates.• Inputting customer details submitted via satisfaction surveys into a database.• Coordinate customer excursions with other departments.• Stock taking• Cashier balancing, calculating total money taken by the company each day with data inputted into a spreadsheet for handover to accounts.• Greet coach parties upon arrival, take payment and issue entrance tickets.