Christopher Moore Email & Phone Number

Olney, England, United Kingdom

• Working in the Application Support team, provide third line technical support for electronic key and locker management solutions used worldwide. Roles include:
• Investigate and resolve issues escalated from the Technical Support team and Global Divisions.
• Troubleshoot issues by debugging C++ code in Visual Studio to identify potential causes and propose fixes.
• Provide support for integrations with third party applications.
• Collaborated with management of Nutanix private cloud infrastructure, including setup and configuration of virtual machines.
• Contribute articles to internal knowledge hosted in Confluence.

Stevenage, United Kingdom

• Provide first, second and third line support (both technical and functional) for a range of Enterprise software products that deliver complete operational Governance, Risk and Compliance functionality including.
• Answering and resolving support queries submitted via e-mail, telephone and online forum ensuring issues are logged fully in a CRM system and prioritised accordingly based on ITIL framework.
• Coordinating with global teams of Development and Professional Service resources to ensure support cases are fully qualified and resolved within agreed response times and keeping clients informed of progress.
• Perform the initial installation of software, confirming it’s correctly configured before handover to customer and subsequent user training. This requires working with various infrastructures depending on the.
• Linking software to customer’s internal systems such as Active Directory.
• Remotely connect via web meeting and visit clients onsite to perform installations and/or assist with troubleshooting.

Welwyn Garden City

Welwyn Garden City

• Carried out various job roles in the administrative office including:
• Responsible for answering telephone enquiries from customers and business associates.
• Inputting customer details submitted via satisfaction surveys into a database.
• Coordinate customer excursions with other departments.
• Stock taking
• Cashier balancing, calculating total money taken by the company each day with data inputted into a spreadsheet for handover to accounts.