Chris Osborn Email & Phone Number

Brentwood, Tennessee, United States

Protect corporate data, cloud assets, and ensure high availability of Corporate Systems. Design, implement, maintain, and support a variety of systems taking a cloud first approach. Responsible for the effectiveness and efficiency of existing systems and services, maintaining the documentation related to these systems. Determine the effectiveness and efficiency of existing systems, while developing and implementing strategies for improvement Design and perform server, security system, cloud system backup procedures, and other recovery procedures when necessary Preventive maintenance to prevent unplanned interruptions of service Configure internal systems Upgrade network infrastructure Install servers, devices, and firewalls with an Automation Approach Information Systems, Network, and Firewall administration Ensure the smooth deployment of new applications Azure Management including, NSG, Workspace, Server, Gateway, and App Services Administration

Office 365 and Azure AdministrationPowershell scripts for common repeatable tasksResponsible for Corp Azure subscription

• Responsible for day-to-day tickets for the Corp Service Desk and related projects. • Created Documentation for the Service Desk Including company communications of new features of commonly used Applications. • Common issue time reduced from 8+ hours to 4 hours over 3 months • Acquisition and VPN setup to support WFH (in two weeks) • Automation and Integration of On and Offboarding process with Technology Operations by utilizing Microsoft Forms and Power Automate. • Assisted with items for the SOC type 2 Audit within the first month of starting. • Assisted Domain Migration from On-Premises to Azure • Help with Admin tasks related to Basic troubleshooting of Dev and Prod Virtual Machines • Ordering with long-term estimates in mind related to Net New and Refresh Equipment I was able to save the company 10k over the last few orders. • Service Desk Queue and Reporting setup and upkeep • Microsoft Intune/Autopilot Administration • Involved in the setup of 2 ITSM SolutionsThe face of the Service Desk for 200+ Employees

Franklin, Tn

● Workforce Optimization and Workforce Management upgrades, Installations, and Custom project planning. ● Creation of Project Documentation including, Action plans, Project Plans, and Timelines● Manage and grow relationships with both customers and Business partners ● Ensure Project Milestones are reached or exceeded● Work closely with engineers to ensure project scope and milestones are met ● Change Management● Issue solution and tracking● Tasked with Internal process improvement for several processes● Manage projects that include integration with Cisco Unified Contact Center and Cisco Unified Call Manager ● CAPM Training, in process of studying for CAPM Exam● Closed 200+ projects valued at $4M+● Commercial and Enterprise Projects

Franklin, Tn

● Implemented and supported in house developed Call Recording software that integrates with Cisco Contact Center solution● Linux troubleshooting on server VM● Basic CUCM/UCCX Troubleshooting● Licensing and Support of servers within SLA guidelines● Prioritize and resolve trouble tickets● Transitioned to Project Management after 5 months

Murfreesboro & Chattanooga Tn

Deployment and maintenance of IT equipment. Troubleshooting of all IT equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. Responsible for the repair process, and inventory of IT equipment. Resolve and prioritize trouble tickets and projects using Remedy ticketing system. Assist in training new member of department. Project's as directed by IT Management.

Multiple Locations

Responsible for on-site and remote troubleshooting and service of desktops, portables, and consumer wireless networks. Perform new computer setup and data migration. Backup and Recovery of data. Assist customers in determining their technology needs and offering applicable solutions. Diagnose peripheral and printer failures and repair or replace equipment as needed.Consumer Linksys, Netgear Wireless Network setup and Installation.

Greater Nashville Area, Tn

Responsible for providing telephone,email, and remote diagnostic technical support of hardware, systems, and applications for customers. Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Documented problems in the support solution database.

Business Information Management

Studied Computer Management Systems.

Education record