Chris Epperson Email & Phone Number

Wake Forest, Nc, Us

Cary, North Carolina, United States

*Provided remote support to trouble shoot Circuit ID's, DS0, DS1, DS3, Ethernet, ATM Networks with 100% accuracy*Conducted daily testing with remote login of routers, Anda, Beas Boxes with attention to detail*Managed and coordinated outages from NNI’s and Fiber cuts with restoration to 100%*Coordinated with Field Teams for repairs of customer networks and devices with downtime to less than 1%*Managed customer networks; Wells Fargo, Bank of America, Citi-Group*Wrote performance reports about trends and metrics, used desktop hardware and software to analyze the network, used WiFi for related issues. *Created and maintained telecom ticket documentation with 100% accuracy

Cary, North Carolina, United States

*Conducted cooperative testing with domestic and international carriers using advanced engineering knowledge of NE designs and signal flow to improve network connectivity to 100%*Performed daily troubleshooting Ciena 6500S using GUI Nautilus, Engineering*Performed Layer-0, Layer-1, and Layer-2 networks and connectivity; chronic issues, and action plans with less than 1% downtime*Conducted troubleshooting using remote login with analytical and GUIs: Netsmart for Fujitsuflashwave, Site Manager for Ciena, Command Factory for Cisco, Siemens, Preside INM for Nortel, Ericsson and other vendor equipment with 100% accuracy*Performed Circuit Pack replacement, Performance Monitoring (ERRORS), Network Traffic Management, OC48, OC12, OC192 Light level management. Thorough knowledge of NE designs, MP, MI, SP, all Circuit Pack, with signal flow.*Investigated reading network schematics, designs for ULH, LD, and Local. Extensive experience with mesh networks*Optical Signal Transport Global Network, SONET, DWDM, VSAT, Digital Cross-Connect with US and ITU standards*Interfaced with Vendors, Engineering, Service Assurance and Field Operations teams supporting the network, customers, *Detailed network knowledge of various vendor platforms, Cisco, Ciena/Nortel and Fujitsu. Ciena OC-A Trained: 6/2018

Various Locations

*Gave monthly high level briefings and presentations, resulting in a 95% increase in readiness, oversaw contract management; created performance work statements, independent government cost estimates, quality assurance surveillance plans*Drafted the standard operating procedures manual outlining daily priorities for personnel, provided coordination of services for over 20 international exercises throughout the Pacific area with a 100% success rate*Oversaw the Equipment Reset Program successfully inducting over $3B worth of equipment to further enhance operational readiness*Managed the maintenance, distribution, and parts requisitioning of 833 pieces of equipment valued at over $300M to support continued operational capabilities

Network Systems And Security Admin, Information Technology

Bachelor’S Degree, History And Government, Magna Cum Laude

Activities and Societies: Honor Society, The Deans List, and Chancellors GroupGraduated Magna Cum Laude

Military Science, Leadership And Operational Art

Basic Officer Leadership Course: Resident Leadership Course at Fort Benning, GA. The U.S. Army Officer Candidate School trains, educates.