Christopher Ernstes Email & Phone Number

Cincinnati, Oh, Us

St Paul, Minnesota, United States

Intaking and following up with accounts in the Credential Engine Accounts SystemBuilding strong relationships with new publishers, regions, and statesSupporting and enhancing new and existing relationships with publishers to expand their published data to meet, or exceed, benchmark models for publishing in the Credential RegistryConducting demonstrations of the publishing processes and tools with publishersAssisting with quality assurance processes including tracking and documentation aimed at ensuring Credential Registry policies are followed to provide high-quality data in the Credential RegistryCommunicating about Credential Engine tools and services to ensure our publishing partners have positive, long-term interactions with usTroubleshooting publishing issues with customers and working with the technical team to resolve themProvide technical assistance to publishers using Credential Engine’s bulk upload and manual entry toolsUnderstand the stakeholders' goals with Credential Transparency to communicate best practices for publishing their credential informationContribute to the creation and maintenance of scalable formats for publishing instructions and resources in multiple formats such as on Web pages, PDF, and PowerPointParticipate with development and refinement of publishing workflowsHandle data analysis and develop workflow recommendations and related materials and guidance for publishing system users

Greater Minneapolis-St. Paul Area

Develop strategies in accordance with state and national curriculum to curate lesson plans and activities to improve teacher engagement with Gale databasesServe as liaison between executive Sales team and customers to ensure support is met for customer and alignment with company best practicesAnalyze SalesForce Data for 150+ customers to guide product strategies and support by identifying customers that need more engagement; increased Customer Interaction from 30% to 95% in first year at companyDesign consultative solutions for a book of 150+ customers by organizing meetings, training, onboarding, and adoption health checks of digital databases; observe Usage Dashboard to analyze customer data to target issues and collaborate with team to find solutions to translate Usage data into actionable ideas for customersHost Usage Review to review data to understand the effectiveness of databases for customers; goals are set and revised throughout the year based on user dataEngage customers through Business Reviews, creating customer-specific best practices to ensure a successful renewal and drive both database and usage data increases; Success Plan for current and upcoming school year is also established to monitor goals and put said goals into action for customersManage statewide account and create success plans, training documents, and coordinate with state leadership to create strategic plan for districtsDrove For Educators product by creating weekly presentation of upcoming news, tasks, and events for the product utilizing Tableau to provide accurate data; communicate with Strategic Account Managers to ensure reports are accurate and shared with executive team on a weekly basisOversee product-specific baseline meeting with Product Team to help write upcoming product changes that align with internal and external best practices; recommends edits from Training Team for product-specific materials that is then pushed out via email to customers for their use

Grand Mountain School

Examined data from monthly testing that enabled to better serve students in classroom; customized learning plans to ensure all students’ needs were being met and identified areas of growth and where improvement was needed; measured from reading and math data where students grew by 20% throughout the yearCreated a positive learning environment for a class of 25 students by using ethical standards and building relationships, being inclusive, and differentiating instruction strategies, covering math, writing, social studies, and computer scienceDeveloped lessons with 4th grade teaching team, focusing on maximizing student learning through engaging student activities, multiple modalities, and opportunities for project-based learningCurated curriculum centering computer science by utilizing resources online to allow students to code and explore STEM-related materials at their own paceManaged pilot project “Coding in Action” club, managing students from third to fifth grade to partake in a district-wide competition designing an app, a game, and a light-up code, placing in the top threeCoached the First Lego League Robotics team, guiding students through activities to code motorized elements to bring Lego creations to life

Cincinnati, Ohio, United States

Tracked academic risk levels via Excel for student athletes, including men’s and women’s basketball, soccer, track and field, and swimmingCoached caseload of four student athletes and advise them on academic moves, scheduling assistance, personal issues, and ensure NCAA compliance is maintainedFacilitated study table hours for student athletes and work to implement learning strategies for each individual student during this time

Oversaw book of more than 200 clients by assisting with onboarding and day-to-day needs to ensure appropriate insurance coverage and understanding of current policies; translated tasks into actionable items for both customer and companyDevelop proposals using Epic data for clients to help prepare for renewal of expiring insurance policies and sold a variety of insurance types to clients and coordinate payment with the insurance carriers; composed renewal presentation to share with customer to ensure a clear-cut strategy for renewal and to set goals for upcoming renewal periodGenerated certificates of insurance, evidences of property, and reviewed contracts to assist clients by filling temporary staffing positions for their company; these items were all created to prevent misinterpretation across all partiesMaintained compliance of state laws and regulations to issue workers’ compensation class codes and job rates; drafted write-ups of compliance changes to send to customers with the assistance of supervisorSupported clients and various insurance companies to address concerns, request policy changes, audit expired policies, and verify accuracy of all documentsDesigned monthly reports based on renewal outcomes to present during Sales and Team Meetings

Chicago

Oversaw book of more than 200 clients by assisting with onboarding and day-to-day needs to ensure appropriate insurance coverage and understanding of current policies; translated tasks into actionable items for both customer and companyDevelop proposals using Epic data for clients to help prepare for renewal of expiring insurance policies and sold a variety of insurance types to clients and coordinate payment with the insurance carriers; composed renewal presentation to share with customer to ensure a clear-cut strategy for renewal and to set goals for upcoming renewal periodGenerated certificates of insurance, evidences of property, and reviewed contracts to assist clients by filling temporary staffing positions for their company; these items were all created to prevent misinterpretation across all partiesMaintained compliance of state laws and regulations to issue workers’ compensation class codes and job rates; drafted write-ups of compliance changes to send to customers with the assistance of supervisorSupported clients and various insurance companies to address concerns, request policy changes, audit expired policies, and verify accuracy of all documentsDesigned monthly reports based on renewal outcomes to present during Sales and Team Meetings

Served as liaison for all visitors with a first-look of culture and spaceCoordinated meetings for staff and clients via Outlook and phone systemFacilitated administrative support for all eight departments by completing projects such as data entry, compiling client information, and composing CRM spreadsheets; made recommendations to Sales Team to improve process for securing new contractsCreated databases of client information to use in marketing communications and targeted outreach to internal and external constituents

Master Of Education - Med, Elementary Education

Bachelor Of Science (B.S.), Political Science And Government

Activities and Societies: Club Baseball Team, Student Government Association, and eRanks Volunteer

High School Diploma