Chris Gagné Email & Phone Number

Tākaka, Tasman, NZ

Takaka, Tasman, New Zealand

March 2024 – Present: Enterprise Coach for a publicly-traded healthcare products and subscription-based solutions company.July 2021 – March 2024: I led a team of five coaches within a division of a Fortune 10 multinational. Our coaching team supported teams and leaders across and beyond our product development domain, facilitating significant improvements.

Recognised for my work as an Enterprise Coach and meditation instructor, I was selected as an EHF Fellow in 2019. EHF is a public/private partnership between the Hillary Institute and the New Zealand government that offered a limited number of work and permanent residence visas to high-impact entrepreneurs, investors and change-makers. Together, we are.

Provided remote Agile, Scrum, Kanban, and Lean training, mentoring, and coaching to globally-distributed development teams, Product Owners, Scrum Masters, and executives, primarily using the Large Scale Scrum (LeSS) framework.

San Francisco, CA

• Provided Agile and Scrum training, mentoring, and coaching to teams, Product Owners, Scrum Masters, and executives.
• Supported both a global hospitality technology enterprise and a global genetics entertainment enterprise.

San Francisco

• Provided public 2-day certified Scaled Agile Framework (SAFe) 4.5 Scaled Agilist training.
• Developed and produced a self-paced video-based Scrum study program for a leading DevOps company.
• Coached teams and programs on Agile, Scrum, Kanban, JIRA, and release planning at a leading healthcare startup.

San Francisco Bay Area

• Coached over 20 Agile teams, including Product Owners, Scrum Masters, Program Managers, and leadership.
• Conducted over 140 hours of highly-interactive training workshops.
• Developed a standardized Agile self-assessment instrument for teams.
• Developed good practice global standards for Scrum coaching.* Developed good practice global standards for use of the company's ALM software.

San Francisco Bay Area

• Co-invented OpsDex™, a patented operations benchmarking tool based on a significant sample of the IT industry.
• Global product lead for PagerDuty Insights and confidential products (desktop and mobile) in R&D phase.
• Coached two distributed Scrum teams and fellow Product Owners. Introduced a SAFe-based planning framework.

San Jose, CA

• Provided Scaled Agile Framework (SAFe) training and coaching to development teams, Product Owners, Scrum Masters, and leadership.
• Co-facilitated the division’s first Program Increment Planning event.

San Francisco, CA

• Provided training and coaching in Agile Development principles and practices to in-house development teams, Product Owners, Scrum Masters, and executive leadership.
• Acted as Scaled Agile Framework Release Train Engineer for several high-performance ScrumXP teams.

San Francisco Bay Area

• Global product lead for the StubHub Intelligent Recommendations Engine.
• Conduct early-stage consumer research and product development against long-term company objectives.
• Coach delivery and leadership teams on Agile (Scrum/Kanban) software development culture, principles, and practices

San Jose, CA

• Global product lead for eBay Student Accounts and confidential products in R&D phase.
• Internal product, analytics, and SEO consultant for eBay Sustainable Commerce, eBay Giving Works, and Instant Sale.
• Design, develop, ship, maintain, and sunset high-profile products within a large matrixed organization.
• Define business, product and marketing strategies, write requirements and documentation, and improve development processes.
• Collaborate with nearly two-dozen domestic and foreign cross-functional teams and partners.

Los Angeles, CA

• Defined the product strategy for four demographic hubs, a product portfolio representing 75% of the company’s annual revenues and 60% of year-over-year growth.
• Managed up to three domestic and foreign cross-functional Agile development teams.
• Defined the company’s mobile strategy, launched its first mobile websites, and defined the mobile version of its largest site.
• Researched, developed, and launched a large editorial destination and social network for moms in less than four months.
• Designed an ad-targeting system now used across the organization, eliminating development required for targeted advertisements entirely and increasing revenue by enabling previously unavailable highly targeted campaigns.

Los Angeles, CA

• Launched and managed a successful startup, including product, accounting, strategy, marketing, R&D, and development in Perl/MySQL running on Apache/FreeBSD.
• Acquired by Chegg, Inc. in August 2011 for an undisclosed sum of cash and stock.

• Defined the product strategy and managed a cross-functional Agile team for Low.com, a mortgage lead generator.
• Designed and shipped the industry’s first credit bureau verified Federal Housing Administration mortgage lead.
• Designed and optimized landing pages using A/B, multi-factorial, and lab-based user testing.
• Consulted and managed the company’s largest mortgage industry clients.

• Directed the company’s account management and technical support departments through 45x revenue growth in less than 2 years
• Researched and developed best practices recommendations for mortgage industry clients
• Designed and evangelized core product functionality based on customer feedback and metrics-based research
• Conceived, designed, and personally developed LeadGuardian™, the only anti-theft tool on the market that protected expensive mortgage leads and trained new loan officers

Managed freight logistics, domestic and international expediting, high-profile orders, and exceptions.

• Managed customer relationships, change requirements, and documentation
• Supervised graphic designers and provided technical oversight for a design group in a fast-paced development environment, substantially improving usability

Mba, Entrepreneurship And International Management

Activities and Societies: Net Impact, High Tech Business Association, Entrepreneurs Association, Investment Finance AssociationAnderson.

Ba, Economics For Business And Management

Activities and Societies: Magna Cum Laude, Phi Beta Kappa, Mortar Board, Omicron Delta Epsilon, campus radioEarned departmental honors for.