■ Leverage extensive experience in IT and management to supervise multiple large-scale Citrix environments■ Ensured that the infrastructure was maintained to maximize uptime for a Fortune 100 enterprise company■ Maintained operational run support for multiple enterprise Citrix sites with over 56,000 connections■ Evaluate and design software deployments, infrastructures, upgrades, and optimizations as necessary to meet company objectives■ Mentored/led a several member team of engineers and administrators, taking over for managers when needed

■ Acted as Technology Leader in the MTM Managed Services practice for both customers and colleagues■ Expertly created technical strategies and architectures to support the launch of new services■ Played a vital role in sales presentations and drove additional sales by identifying additional opportunities

■ Combined strategic management expertise and knowledge in a wide array of applications/environments to provide consulting to large customers with over 5000 users on their entire VDI or IT infrastructure(s)■ Optimized performance and efficiency while simultaneously coordinating new service implementations■ Administered all support operations, which included: troubleshooting, monitoring, remediation, patching, etc.■ Designed infrastructure, deployed new systems, guided migrations, and performed health assessments■ Functioned as Tier III Escalation Support Engineer for customers with internal infrastructure management■ Responded to emergency system-wide outages across multiple technologies, promptly recovering the systems

■ Built the IT Department, as well as the Helpdesk Department, and steered all IT-related operations■ Simultaneously managed the IT departments of four sister companies to provide comprehensive support■ Controlled the annual IT budget with an eye toward cost savings to optimize the ROI on all expenditures■ Fostered a well-qualified workforce by administering annual performance evaluations and guiding direct reports■ Deployed the helpdesk ticketing system to ensure that any problems were quickly and efficiently resolved■ Verified strict compliance with HIPPA, Sarbanes-Oxley, Gramm-Leach-Bliley, PCI-DSS, and NAID■ Gained exceptional planning expertise while drafting and updating the Business Continuity Plan, Disaster Recovery Plan, and Incident Response Plan, as well as ensuring license compliance and refining policies■ Took charge of the design, implementation, and support of an electronic access control system for all doors■ Implemented a truck fleet GPS system and a high-resolution camera systems for all of the company’s facilities ■ Established company-wide IT policies and collaborated with the company President on key integrations

■ Streamlined costs and administration processes for purchasing new PCs by deploying thin clients■ Supported nationwide users by implementing a customized enterprise Citrix solution for 450 users■ Administered the installation and management of McAffee ePO for efficient anti-virus software deployment■ Slashed purchasing costs by hundreds of thousands of dollars by facilitating the integration of hundreds of existing iMacs as clients to the Citrix server