Christopher Hildebrand Email & Phone Number

Pittsburgh, Pa, Us

Remote, Us

San Francisco, California, Us

Leading operations through strategic programs and product improvements by aligning cross-functional teams to execution. Areas of focus- Launching new product features on and off platform/app to improve customer experience- Product/Program roadmaps driving organizational alignment & priority- Conducting A/B tests, pre-post, and experiements of new products/features- Competitive analysis to stay ontop of industry standards and deliver a more robust product- User research identifying customer pain points and areas of opportunity to improve customer experience- Establishing objectives and key results (OKRs) that execute on strategy and roadmap- Developing key performance indicator (KPIs) that measure successPrograms- In-app Customer Support - Global servicing- Live Chat- Chatbot- GenAI- Help Center- Forecasting- System & Tooling RFP- Program and portfolio management

San Francisco, California, Us

Defining operational strategy improvements via systems and products . Driving customer service and experience results of platform products.Areas of focus- Leading and testing new incubation products within customer service- Development and improvement of Standard Operating Procedures (SOP)- Launching new go-to-market (GTM) programs- Leading product teams to launch and support new product featuresPrograms- OMNI Channel support- Forecasting & Planning- Vendor Management- Systems & Tooling RFP

Minnetonka, Mn, Us

Responsible for leading strategic planning, product support, and KPI's of 50+ lines of business.Areas of focus- Strategic short-term and long-term planning across all lines of business- Leading product integrations through A/B testing and customer insights- Designed and executed global tentpole programs to scale international support- Facilitate, present and lead action plans to operational leaders, business and vendor partners- Provide leadership and direction to cross-functional teams to drive project completion- Coordinate and drive collaboration across cross-functional stakeholders through influence- Analyzing effectiveness of processes through reporting and operational feedbackPrograms- Forecasting & Planning- Vendor Management- Systems Product Owner

Raleigh, Nc, Us

- Oversaw distribution of automotive products to repair shops and other commercial businesses.- Implemented commercial sales and marketing programs to help teams meet and exceed gross margin targets. - Partnered with Retail Operations and cross-functional teams to execute sales program models across locations.

Pre-Nursing Studies

Nursing Education