Christopher Hildebrand Email and Phone Number
Christopher Hildebrand work email
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Christopher Hildebrand personal email
Improving customer experiences by creating, enhancing, and delivering best in class products.
Crowdstrike
View- Website:
- crowdstrike.com
- Employees:
- 10394
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Services Operations AnalystCrowdstrikePittsburgh, Pa, Us
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Associate Platform Operations Engagement SpecialistCrowdstrike Jun 2024 - PresentRemote, Us
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Program & Product Manager Lead, Operations Pmo & StrategyAffirm Sep 2022 - Feb 2024San Francisco, California, UsLeading operations through strategic programs and product improvements by aligning cross-functional teams to execution. Areas of focus- Launching new product features on and off platform/app to improve customer experience- Product/Program roadmaps driving organizational alignment & priority- Conducting A/B tests, pre-post, and experiements of new products/features- Competitive analysis to stay ontop of industry standards and deliver a more robust product- User research identifying customer pain points and areas of opportunity to improve customer experience- Establishing objectives and key results (OKRs) that execute on strategy and roadmap- Developing key performance indicator (KPIs) that measure successPrograms- In-app Customer Support - Global servicing- Live Chat- Chatbot- GenAI- Help Center- Forecasting- System & Tooling RFP- Program and portfolio management -
Program Manager, Workforce ManagementAffirm Jun 2020 - Sep 2022San Francisco, California, UsDefining operational strategy improvements via systems and products . Driving customer service and experience results of platform products.Areas of focus- Leading and testing new incubation products within customer service- Development and improvement of Standard Operating Procedures (SOP)- Launching new go-to-market (GTM) programs- Leading product teams to launch and support new product featuresPrograms- OMNI Channel support- Forecasting & Planning- Vendor Management- Systems & Tooling RFP
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Program Manager, Workforce ManagementUnitedhealthcare May 2017 - Jun 2020Minnetonka, Mn, UsResponsible for leading strategic planning, product support, and KPI's of 50+ lines of business.Areas of focus- Strategic short-term and long-term planning across all lines of business- Leading product integrations through A/B testing and customer insights- Designed and executed global tentpole programs to scale international support- Facilitate, present and lead action plans to operational leaders, business and vendor partners- Provide leadership and direction to cross-functional teams to drive project completion- Coordinate and drive collaboration across cross-functional stakeholders through influence- Analyzing effectiveness of processes through reporting and operational feedbackPrograms- Forecasting & Planning- Vendor Management- Systems Product Owner -
Commercial ManagerAdvance Auto Parts Jun 2012 - Feb 2017Raleigh, Nc, Us- Oversaw distribution of automotive products to repair shops and other commercial businesses.- Implemented commercial sales and marketing programs to help teams meet and exceed gross margin targets. - Partnered with Retail Operations and cross-functional teams to execute sales program models across locations.
Christopher Hildebrand Skills
Christopher Hildebrand Education Details
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Community College Of Allegheny CountyPre-Nursing Studies -
Mercy Hospital School Of NursingNursing Education
Frequently Asked Questions about Christopher Hildebrand
What company does Christopher Hildebrand work for?
Christopher Hildebrand works for Crowdstrike
What is Christopher Hildebrand's role at the current company?
Christopher Hildebrand's current role is Services Operations Analyst.
What is Christopher Hildebrand's email address?
Christopher Hildebrand's email address is ch****@****oup.com
What schools did Christopher Hildebrand attend?
Christopher Hildebrand attended Community College Of Allegheny County, Mercy Hospital School Of Nursing.
What skills is Christopher Hildebrand known for?
Christopher Hildebrand has skills like Leadership, Collaborative Problem Solving, Content Management, Account Management, Avaya Products, Sales, Microsoft Powerpoint, Data Analysis, Business Development, Business Analysis, Scrum, Adobe Photoshop.
Who are Christopher Hildebrand's colleagues?
Christopher Hildebrand's colleagues are John Smith, Adam Remillard, Daniel Werner, Andrei Cadar, Ashika Mary Simon Thayil, Ricardo Tejada, Zack Hill.
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