Manager, Partner Success
Copado is the leading deployment and release management solution in the DevOps industry. Built 100% natively on the Salesforce platform, Copado enables faster, error-free releases with continuous integration and delivery (CI/CD) technologies, all via an enterprise-class DevOps platform fully integrated with Salesforce Clouds and DX.Responsibilities included:• Managed Partner relationships and act as a liaison between Sales, Support, Alliances, and Professional Services.• Conducted quarterly business reviews with emphasis on Partner revenue, implementation CSAT scores, and GTMstrategy.• Presented monthly webinars on topics including SOW creation, product updates, and changes to Partner Program that targeted implementation/project managers and company leaders.• Created individualized onboarding plans for new Partners. Drove continuous learning practices for existing Partners.• Analyzed Partner training needs based on implementation audits. Provided training and mentoring sessions with Professional Services group.• Created project management process for Partner Success team using Mission Control app integrated within Salesforce.• Oversaw 30-60 projects simultaneously throughout the project lifecycle, including daily project management, milestone updates, knowledge transfer, kick-off, and project close-out calls with Customers and Partners.• Presented weekly project data and engagement status to cross-functional Directors including Sales/CustomerSuccess/Professional Services.• Managed 10 partners ranging from mid-sized RSIs to global SIs in both AMER and EMEA.• Promote Partner’s marketing plan for exposure across internal teams and customers. Facilitated webinars/events with Copado marketing team.• Triage cases and technical issues created by Partners.• Expanded Salesforce expertise and completed multiple Salesforce Trailheads including reporting, project management, and administrator courses.