Chris King Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

● Provide remote support using Splashtop and phone support to troubleshoot and resolve client issues.● Manage and resolve tickets using the Autotask ticketing system.● Perform password resets and resolve access issues for users.● Communicate effectively with other teams to coordinate support and resolve complex issues.● Administer Microsoft environments, including Office 365 licenses, Azure Ad and Active Directory.● Manage and update security protocols using ESET Security and Webroot Security software.● Apply security patches, driver updates and firmware updates to maintain system integrity and compliance.● Support and troubleshoot Windows devices, ensuring optimal performance. ● Perform full device setups, including operating system installation and configuration.● Perform hardware upgrades and repairs to maintain device functionality and extend lifecycle.● Manage and monitor devices using Datto RMM for proactive maintenance and issue resolution.● Configure and manage EKCO and AppRiver backups to ensure data protection and recovery.● Perform printer installations and configure network printers.● Map network drives to ensure proper resource accessibility for users.● Ensure compliance with industry standards through regular security audits and updates.● Monitor and enforce security measures to protect sensitive data across networks and systems.

County Dublin, Ireland

● Proficient in utilizing internal ticketing system for efficient task management and meeting SLAs. ● Skilled in media replacement for hardware maintenance and upgrades. ● Capable of performing break fix requests promptly and effectively. ●Experienced in replacing parts and meticulously maintaining detailed records. ● Stay updated on servers and PC hardware to ensure accurate repairs. ● Maintain clear communication with service managers and IT leaders. ● Adhere to safety and security protocols for a secure working environment.

County Dublin, Ireland

County Dublin, Ireland

@Google EMEA HQ● I started this role as an IT Technician in January 2022, which I was then promoted to IT Technician III in November 2022. This was a team lead position where I was responsible for a team of technicians covering multiple sites.● Fulfilling users orders and tickets using internal ticketing systems everyday and making sure everything iscompleted within the SLA.● Leading a team of technicians to ensure that all equipment is maintained in good working condition to reducethe amount of user tickets for faulty equipment.● Training and mentoring team members to improve skills and ensure high-quality work and preparing full desksetups for first time use as part of multiple projects.● Conducting regular inspections and performance tests to identify potential issues and maintain equipment withfirmware updates or repairs needed.● Collaborating with other departments to identify and prioritise maintenance needs, conference roommaintenance and network troubleshooting.● Ensuring compliance with all safety regulations and guidelines and managing distribution of hardware andcreating DHL shipping documents.● Setting up BIOS for imaging and performing firmware updates.● Imaging and configuring Windows, Linux, MacOS and ChromeOS Laptops/Desktops using USB/PXE imagingprocess after assigning the hardware and creating hosts in the backend for the user.● Imaging and configuring IoT workstations for remote access to each buildings central system.● Providing Windows, Linux, MacOS and ChromeOS troubleshooting support for end users in person.● Working with the management team to identify opportunities for process improvements, and recommendchanges to workflow processes. ● Managing inventory and processing returned equipment for repair or recycling.

County Dublin, Ireland

● Building and upgrading high-end desktop PCs to suit the clients needs and budget.● Modifying and repairing Dualshock 4 and Dualsense controllers, some modifications require soldering.● Installing BIOS updates and enabling XMP/EXPO profiles for better system performance.● Installing and configuring operating systems and applications, and ensuring that all systems are up-to-date with the latest security patches and driver updates.● Diagnosing and troubleshooting hardware and software issues, and performing repairs as needed.● Providing technical support and troubleshooting services to clients on a freelance basis, either remotely or at the clients home.● Performing routine maintenance tasks on computer systems, such as cleaning, updating, and optimising performance.● Communicating effectively with clients to understand their needs and provide recommendations for improvements to their computer systems.

Leixlip, County Kildare, Ireland

@Intel Fab 34 (Project Blujay)● Performed basic maintenance tasks on computer systems, such as updating software and security patches.● Troubleshooted and resolved basic technical issues, such as connectivity problems with ethernet cables.● Ran and installed 1000s of metres of ethernet cables along cable trays, inside conduit and on suspended ceilings.● Installed cable trays, conduit and stainless steel pipework.● Built spandesk for hard to reach high points for installing cables and pipework.● Collaborated with other members of the IT department or technical support team to ensure that computersystems are fully operational and meet the needs of users.● Operated MEWPs to gain access to highpoints.● Used power tools for cutting materials to size or installing.● Filled out SPAs for each and every job that took place and made sure anyone working on that job had signed theSPA.● Filled out necessary safety forms before the use of MEWPS/Ladders/Scaffolding/Spandesk/Hardness

County Dublin, Ireland

● Received goods into our inventory system using the LKQ K8 software.● Used Microsoft Word/Excel in collaboration with other software.● Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.● Checked manifests, labelled goods while maintaining quality control and updated the inventory count whenplaced into stock.● Follow all organisational policies and procedures related to computer use, data security, and privacy.● Maintained accurate records of inventory.● Collaborated with other members of the IT department or technical support team to ensure that computer systems are fully operational.

County Dublin, Ireland

● Created/Managed user accounts for the till system using the CBE software.● Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.● Developed and implemented strategies to improve team performance, productivity, and efficiency.● Conducted regular performance evaluations of your team members, providing constructive feedback andidentifying areas for improvement.● Monitored and maintained adherence to organisational policies and procedures, including safety protocols,quality standards, and ethical guidelines.● Collaborated with other supervisors and managers to coordinate and prioritise work activities across differentteams and departments.● Managed scheduling and staffing for your team, ensuring that adequate resources are available to meetworkload demands.● Provided regular reports and updates to senior management on team performance, progress towards goals, andany issues or concerns.● Facilitated team meetings and communication, fostering a collaborative and supportive work environment.● Maintained up-to-date knowledge of industry trends and best practices, and made recommendations forimprovements or enhancements to existing processes and procedures.

County Dublin, Ireland

● Created/Managed user accounts for the till system using the SAMforWin software.● Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.● Assisted the Manager in overseeing the operations of a department or business unit, including staffing,scheduling, and budgeting.● Managed a team of employees, providing guidance, support, and coaching as needed.● Set performance goals and objectives for your team, and monitor progress towards achieving those goals.● Developed and implemented strategies to improve team performance, productivity, and efficiency.● Maintained relationships with colleagues and customers, and ensured that their needs and expectations arebeing met.● Collaborated with other departments and teams to coordinate and prioritise work activities.● Monitored and maintained adherence to organisational policies and procedures, including safety protocols,quality standards, and ethical guidelines.● Provided regular reports and updates to the Manager on team performance, progress towards goals, and anyissues or concerns.

Qqi Level 5/6, Electronic Technology For Media

Leaving Certificate