Chris King Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

• Provide remote support using Splashtop and phone support to troubleshoot and resolve client issues.
• Manage and resolve tickets using the Autotask ticketing system.
• Perform password resets and resolve access issues for users.
• Communicate effectively with other teams to coordinate support and resolve complex issues.
• Administer Microsoft environments, including Office 365 licenses, Azure Ad and Active Directory.
• Manage and update security protocols using ESET Security and Webroot Security software.

County Dublin, Ireland

• Proficient in utilizing internal ticketing system for efficient task management and meeting SLAs.
• Skilled in media replacement for hardware maintenance and upgrades.
• Capable of performing break fix requests promptly and effectively.
• Experienced in replacing parts and meticulously maintaining detailed records.
• Stay updated on servers and PC hardware to ensure accurate repairs.
• Maintain clear communication with service managers and IT leaders.

County Dublin, Ireland

County Dublin, Ireland

• @Google EMEA HQ
• I started this role as an IT Technician in January 2022, which I was then promoted to IT Technician III in November 2022. This was a team lead position where I was responsible for a team of technicians covering.
• Fulfilling users orders and tickets using internal ticketing systems everyday and making sure everything iscompleted within the SLA.
• Leading a team of technicians to ensure that all equipment is maintained in good working condition to reducethe amount of user tickets for faulty equipment.
• Training and mentoring team members to improve skills and ensure high-quality work and preparing full desksetups for first time use as part of multiple projects.
• Conducting regular inspections and performance tests to identify potential issues and maintain equipment withfirmware updates or repairs needed.

County Dublin, Ireland

• Building and upgrading high-end desktop PCs to suit the clients needs and budget.
• Modifying and repairing Dualshock 4 and Dualsense controllers, some modifications require soldering.
• Installing BIOS updates and enabling XMP/EXPO profiles for better system performance.
• Installing and configuring operating systems and applications, and ensuring that all systems are up-to-date with the latest security patches and driver updates.
• Diagnosing and troubleshooting hardware and software issues, and performing repairs as needed.
• Providing technical support and troubleshooting services to clients on a freelance basis, either remotely or at the clients home.

Leixlip, County Kildare, Ireland

• @Intel Fab 34 (Project Blujay)
• Performed basic maintenance tasks on computer systems, such as updating software and security patches.
• Troubleshooted and resolved basic technical issues, such as connectivity problems with ethernet cables.
• Ran and installed 1000s of metres of ethernet cables along cable trays, inside conduit and on suspended ceilings.
• Installed cable trays, conduit and stainless steel pipework.
• Built spandesk for hard to reach high points for installing cables and pipework.

County Dublin, Ireland

• Received goods into our inventory system using the LKQ K8 software.
• Used Microsoft Word/Excel in collaboration with other software.
• Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.
• Checked manifests, labelled goods while maintaining quality control and updated the inventory count whenplaced into stock.
• Follow all organisational policies and procedures related to computer use, data security, and privacy.
• Maintained accurate records of inventory.

County Dublin, Ireland

• Created/Managed user accounts for the till system using the CBE software.
• Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.
• Developed and implemented strategies to improve team performance, productivity, and efficiency.
• Conducted regular performance evaluations of your team members, providing constructive feedback andidentifying areas for improvement.
• Monitored and maintained adherence to organisational policies and procedures, including safety protocols,quality standards, and ethical guidelines.
• Collaborated with other supervisors and managers to coordinate and prioritise work activities across differentteams and departments.

County Dublin, Ireland

• Created/Managed user accounts for the till system using the SAMforWin software.
• Performed basic maintenance tasks on computer systems, such as updating software, security patches andinstalling drivers.
• Assisted the Manager in overseeing the operations of a department or business unit, including staffing,scheduling, and budgeting.
• Managed a team of employees, providing guidance, support, and coaching as needed.
• Set performance goals and objectives for your team, and monitor progress towards achieving those goals.
• Developed and implemented strategies to improve team performance, productivity, and efficiency.

Qqi Level 5/6, Electronic Technology For Media

Leaving Certificate