In depth knowledge of all Nortel/Avaya Voice related products and Peripherals including:Succession,Symposium/Avaya Arua Contact Center,Call Pilot,Meridian Mail,Telephony Manager,Networking,DTI,PRI,D-Channel,Signaling Servers,Media Gateway,ITG,VOIP Solutions.Cisco Network Remote Design Solutions.Areas of expertise include:installation,maintenance,upgrades and patch management Avaya/Nortel voice portfolio,experience with integrated technologies includes Nuance speech recognition and Avaya Messaging(Octel).Daily experience with Microsoft software programs such as Office,Word,Excel,Power Point,Desktop Applications Remote Desktop Solutions Access and Project. Telephony access program experiences include:Procomm Plus,PC Anywhere,Citrix,Government OIT/IT Mangement and Help Desk Solutions,SERENA Software Solutions.
Listed skills include Telephony, Voip, Telecommunications, Avaya, and 45 others.