Sr Communications Technician Iii
Black Box Network Services, Nextiraone, Williams Communications, Bell Atlantic
Responsibilities include participation in customer project planning activities and performing administration and maintenance of Nortel PBX, Meridian Mail, Call Pilot and Symposium including problem management, collaboration and escalations with multiple carriers, manufacturers and Call Center integrated technologies. Nortel Voice related products and Peripherals including: Succession, Symposium, Call Center, Call Pilot, Meridian Mail, Telephony Manager, Networking, DTI, PRI, D-Channel… Show more Responsibilities include participation in customer project planning activities and performing administration and maintenance of Nortel PBX, Meridian Mail, Call Pilot and Symposium including problem management, collaboration and escalations with multiple carriers, manufacturers and Call Center integrated technologies. Nortel Voice related products and Peripherals including: Succession, Symposium, Call Center, Call Pilot, Meridian Mail, Telephony Manager, Networking, DTI, PRI, D-Channel, Signaling Servers, Media Gateways,VOIP and ITG Solutions. Areas of expertise include: installation, maintenance, upgrades and patch management of Nortel’s voice portfolio, experience with other integrated technologies includes Nuance speech recognition and Avaya Messaging (Octel).Daily experience with Microsoft software programs such as Office, Word, Excel, Power Point, Access and Project. Telephony access program experiences include: Procomm Plus and PC Anywhere Show less