Stephen Robinson Email & Phone Number

Orlando, Florida, United States

Keller, Texas, United States

Pre-sales consultant for Avaya Professional Services. Assisted customers and Avaya account teams in determining the best APS solution to fit particular business needs. Responsibilities included working with delivery resources to confirm work effort and deliverable, then price services and write Statements of Work.

Dallas/Fort Worth Area

Lead Program Manager for a large customer in the automotive industry. Migrating existing phone system and call center to a new Avaya CPOD design.

Dallas/Fort Worth Area

Managing a team of program and project managers that support the Avaya Globals Region, which includes some of the largest Fortune 100 companies. Responsible for revenue and margin, exceeding revenue targets every quarter. Experienced in all aspects of project delivery, services pricing, scope generation, resource development, customer relationship development and escalation managment.

Dallas/Fort Worth Area

Served as Program Directur, supporting the Bank of America account* Managed a team of three Program Managers, five Project Managers and five technical delivery engineers* Worked closely with the account team, partnering on services pricing, customer relationship, executive communication, strategic planning and revenue forecasting/closure* Responsible for more than $10M in revenue annually* Team completed more than 200 projects a year, ranging from extremely large call center installs, moves of every discription and new technology adoption to urgent, small, fast cycle projects that were more in line with "business as usual" support.

Dallas/Fort Worth Area

Supported the AT&T Southeast account, managing multiple call center upgrade projects. * Communication Manager upgrades* AES upgrades* CMS upgrades* Development of custom reports and links to multiple adjuncts (CTI, call recording, etc.)Flawless record for delivery and customer satisfaction.

Dallas/Fort Worth Area

Workeed on a large program team with three other Program Managers, supporting Citigroup on a broad scope of projects, ranging from upgrading 500 small branch offices to new large call center core system installs in multiple data centers, which served as a core for a large flatten/consolidate/extend initiative. This was a very demanding customer who had significant customer satisfaction issues at the begining of the engagement, who became a highly satisfied customer by the time Steve disengaged.

Dallas/Fort Worth Area

Supported a wide range of customers. Responsible for the day to day management of a wide variety of scopes. Sometimes worked under the direction of a program manager, but more frequently without PgM supervision. During this period, Voice over IP telephony was emerging. Steve was one of the first Project Managers to learn the technology in Avaya, and was seen as a subject matter expert in delivery of this (at that time) new technology.

Bachelor Of Science, Journalism (Public Relations), Finance

Activities and Societies: Phi Kappa Theta

Bachelor Of Science (Bs), Journalism