Chris Welch Email & Phone Number

Port Orange, Fl, Us

Port Orange, Fl, Us

Remote

• Identify opportunities for API product innovation and product enhancements.• Write and prioritize API requirements for Internal and External Integration.• Prepare product use cases to drive product activity with partners and customers.• Assist in developing pricing strategies and product policies.• Assist to determine product packaging solutions.• Oversee product development of the API platform and product line.• Plan and communicate product updates both internally and externally.• Support sales and marketing with the necessary product knowledge and technical expertise• Conduct product presentations.• Collaborate with Sales and Marketing to update marketing plan and drive ongoing improvement in sales and profitability.• Develop product-related support training materials for new releases.• Lead market research to track customer feedback.• Use market feedback to inform product refinements and ongoing development.

Port Orange, Florida, United States

Deliver the power of therapeutic/holistic sound healing with hands-on protocols & guidance to facilitate Sound Healing Journeys for Small Groups & One-On-One Sessions with the utilization of the following sound healing instruments:Himalayan Singing Bowls; Crystal Bowls (432Hz); Weighted and Unweighted Tuning Forks; Koshi Chimes; Rain Sticks; Buffalo, Goat, Ocean & Thunder Drums; Wind & Chau Gongs: Shruti Box; Seed Rattles; WaWa Sticks; Didgeridoo; Bullroarers and many more tools.

Port Orange, Florida, United States

Certified Yoga InstructorAerial RYT Certified - Mar 2022200hr RYT Certified - Jan 202350hr YIN RYT Certified - Mar 2023

Remote

• Loan Director (LOS) Interface Product Owner.• Delivered value through effective program increment execution. • Acted as Customer for internal (developer) questions for all stakeholders. • Worked with Product Management to plan Program Increments (PI). • Managed and owned the team backlog to deliver value to the end users. • Defined iterations and stories. • Contributed to Vision, Roadmap and Return of Investment. • Participated in the following SAFe Agile’s meetings; PI Planning’s, Weekly Scrum of Scrum, 3 Team’s Daily Stand Up, Backlog Roadmaps and Estimations. • Served as subject matter expert to define both business and software solutions to meet clients’ needs via SAFe Agile and Waterfall development.

Remote

• Handled many diverse responsibilities ranging from initial analysis of client needs through to delivery of the software solution. • Responsible for capturing project requirements, designing comprehensive solutions, and ensuring that the end deliverable satisfies the customer’s needs, objectives, and expectations. Worked closely with other members of the project team to identify functional gaps between the product offering and the client’s need to formulate the solution to that need. • Defined integration requirements to integrate clients and third-party vendor system with Fiserv systems; provided expert guidance to clients on the integration solutions; planned and coordinated testing activities with the clients and third-party vendors. • Supported DEV, QA and UAT activities. • Worked closely with the client on all aspects of their integration implementation to include providing Admin & end-user training, system configuration consulting and assisting with support activities through the deployment of the project. • Have strong understanding of messaging protocols and pattern, industry knowledge and communication skills. • Handle many tasks simultaneously. Traveled to client sites, as necessary. • Oversaw approx 125+ interface applications to Host systems, various servicing systems platforms & third-party vendors.• Participate in client conferences and client advisory meetings to ensure the success in user satisfaction and sales success.• Handle total client satisfaction process; client service, system, and unit testing, documentation, writingspecifications, design, training, deployment & implementation.

Daytona International Speedway

Americrown, Fanatics & MainGateOperated 7 retail merchandise locations and managed a staff of 40-50 for all Daytona race events (ROAR at the Rolex, 24Hr Rolex, Speedweeks, Daytona 500, Bike Week and Coke Zero 400). Oversaw and responsible for all inventory in all locations. Handled the cash management for all locations for before/after events.

Deland, Fl

Hand-poured Candles & Tarts

Lake Mary, Fl

Member of an implementation team as focal point for business related installation of a client/server application (FORTRACS). Assisted clients in setting-up profiles and system administration parameters. Provided on-site support to aid customers in the development of client specific user tables, product definitions, business specific templates and workflow processes. Provided technical consulting services to aid clients in their installation and load testing efforts. Acted as liaison between the client, systems analysts and training personnel. Developed and maintained a project plan for the entire implementation process keeping clients and management informed of issues and adjustments to timeline. Participated in meetings and conference calls with clients and staff assigned to implementation process and recorded minutes of each to summarized issues that may have affected the timely installation of the system. Maintained a client implementation book consisting of important client information that pertained to the implementation. Coordinated and implemented conversion program for clients. Assisted with the development of user guides and manuals.

Wilmington, Oh

Aggressively contacted 30, 60, 90 and 120+ day delinquent accounts. Organized collection workload according to degree and amount of delinquency. Demonstrated skillful communication and negotiation skills. Promptly answered client and investor inquiries concerning foreclosure prevention, default management, workout options, and procedures. Evaluated and negotiated workouts to reduce credit losses. Provide assistance and guidelines for borrowers attempting to do workouts. Monitored workouts for complete documentation in order to close out each workout in a timely manner. Recommended foreclosure action where appropriate and referred foreclosure loans to outside attorneys.

Dayton & Cincinnati, Oh

Supervisor - Cincinnati, OH January 1998 - December 1998Supervised a staff of 15 employees (12 Collectors and 3 Workout Analysts). Monitored all actual loss mitigation cases for accuracy and timely resolution. Supervised department activity for compliance with investor's and company requirements. Observed daily, weekly and monthly work performance for department members and offered direction to meet and exceed established quotas and department goals. Trained departmental personnel on procedural changes as dictated by investors and company management. Property Coordinator - Dayton, OH June 1995 - December 1998Responsible for the divestiture of bank owned assets. Organized, scheduled and attended auctions, other sales and liquidation events and established pricing parameters for the same. Conducted negotiations of and prepared purchase contracts and leases. Selected and employed realtors, contractors and vendors. Functioned as general construction manager for the completion of newly constructed homes. Negotiated claims with insurance companies and services with outside vendors.