Chris Lacy Email & Phone Number

Columbia, South Carolina Metropolitan Area

Strengthen and expand channel relationships, driving consistent territory growth and revenue enhancement. Co-facilitate sales opportunities with Channel Sales Managers, consistently exceeding quarterly growth targets and revitalizing dormant partnerships through innovative engagement strategies.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• Achieved a rolling average of 111.8% QTD in Total MRR Sold (July 2023 – September 2024)• Closed the first Nextiva CX deal in the Channel (March 2024)• 3x Nextiva Quota Slugger Award Winner (January – March 2023, April – June 2023, and July – September 2023)• 1x Nextiva Ace Award Winner (January – March 2023)• Promoted to Territory Partner Manager II (June 2022)

Columbia, South Carolina Metropolitan Area

Recruit new partners with an appetite to pitch Nextiva to prospects in their sales territory. Empower partners to attack their sales territory with more creativity and efficiency through our Marketing Team. Re-engage dormant partners to make Nextiva their go-to vendor. Demonstrate products and build proposals based on the info I uncover on conference calls and web meetings. Introduce new solutions/products to grow partners’ book of business.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• Generated $43,000 in eight months as an IPM I (Nov. 2021 – June 2022)• Collaborated with business partners to increase revenue for the Inside Partner Manager position by 500%• Established and scaled the IPM Team, increasing staffing by 5x• Demonstrated marketing tools to a partner, boosting their lead pipeline to 15,000 prospects

Columbia, South Carolina Metropolitan Area

Demonstrated expertise in project management by efficiently supporting Account Managers and Executives during the pre-sales process. Resolved complex account and service-related issues to enhance customer satisfaction and retention. Conducted comprehensive training for new hires in Order Audits, Task Management, and Internal Escalations, significantly boosting team efficiency.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• Contributed to the Columbia, SC market achieving $1.2 million in revenue ($157K net new), finishing 2nd in the Southeast• Ranked 2nd among Top Recognized Sales Support Reps in the Southeast• Received the All-Star of Excellence Award for leading the “No Ticket Left Behind” CNOC Project• Maintained exceptional accuracy, appearing only four times on the Order Entry Reject Report out of 533 projects• Won 1st Place in Segra’s Got Talent during the Virtual Sales Kickoff

Columbia, South Carolina Area

Successfully managed a diverse sales territory from northeast Columbia to Rock Hill, optimizing strategies to meet varied client needs. Demonstrated proficiency in tracking sales activity using Sherpa CRM software, ensuring accurate record-keeping for data-driven decision-making. Provided comprehensive support during equipment installations, delivering hardware and conducting thorough customer training sessions to ensure satisfaction and effective technology use.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• Maintained a rolling average of $21,355 per month in sales• Exceeded sales quota three times: $41K in Dec. 2018, $52K in June 2019, and $42K in Aug. 2019• Achieved 75% of quota or higher on eight occasions

Columbia, South Carolina Area

Leveraged a deep understanding of customer needs to identify new business opportunities, offering Disaster Recovery and Hosted Cloud Service solutions to ensure business continuity. Fostered collaborative relationships with internal partners to efficiently resolve customer orders, billing issues, and repair requests, enhancing customer satisfaction and loyalty.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• Sold a multi-location “hub-and-spoke” solution totaling $108,000 over a 36-month agreement, enabling Palmetto State Glass to efficiently transfer large AutoCAD files among their Columbia, Greenville, and North Charleston offices.• First representative in West Columbia to sell three Hosted Voice phone systems in a single sales cycle.

Tampa/St. Petersburg, Florida Area

Proven sales leader skilled in championing initiatives that drive both new and existing customer retention. Demonstrates exceptional sales and customer service acumen through the preparation of detailed, accurate orders, ensuring effective solutions management and consistent client satisfaction. Expertly navigates client relationships to upsell services and products, fostering customer comfort while driving sales growth.

Columbia, South Carolina Area

Initiated and led projects to enhance the sales cycle, streamlining CRM processes to boost customer exposure and engagement. Served as the primary point of contact for clients, providing conceptual quotes and processing orders for accounts generating $1,500 to $5,000 in monthly revenue. Recognized for expertise in managing former NuVox accounts and adept at building quotes using back-office systems.

Columbia, South Carolina Area

Compiled comprehensive business proposals through rigorous industry and archival research, supporting informed decision-making and strategic planning. Enhanced customer loyalty by delivering consistent, high-quality service and implementing targeted engagement strategies. Developed proficiency in Salesforce, effectively managing accounts and generating detailed reports. Recognized for exceptional multi-tasking abilities, particularly during high-pressure end-of-month cycles, successfully producing quotes, leading team calls, and monitoring orders through to completion.

Greater Atlanta Area

Successfully managed an extensive account base of over 150 businesses, generating $300K in annual revenue, demonstrating robust account management capabilities. Contributed to cross-functional initiatives, including the development of a new corporate logo, showcasing teamwork and creative input. Exhibited strong financial acumen by overseeing accounts that significantly contributed to overall revenue.𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:• 4x Club 100 Recipient (2014)• Ranked #7 in percent-to-quota (2014)

Associate Of Applied Science, Computer Systems Networking And Telecommunications

Network Standards and Protocols, System Engineering, WAN Technology, and Database Development.

High School Diploma, Visual And Performing Arts