Christopher Lam Email & Phone Number

Mountain View, California, United States

• Managed cross-org projects and programs focused on enabling additional revenue streams, launching new products, and implementing new system features; Worked with cross functional team managers to gather and solution for requirements, conduct release readiness assessments to enable launches, and implement post launch support plans.• Created and implemented data management strategy that enabled metrics tracking and data analyses; Defined KPIs and utilized data outputs to deliver presentations to org leadership for 20-person team on a quarterly basis.• Spearheaded new operating model for multi-launch program impacting 13 Google entities by working with Engineering, Product, Finance, and Tax to conduct a retrospective and create and implement a RACI matrix, which shortened launch timelines by 15% and reduced post launch issue handling times by over 30%.• Collaborated with Engineering, Treasury, and Finance to migrate revenue from 13 bank accounts impacting $3.6B per year by gathering requirements, driving alignment across stakeholders, and implementing customer outreach strategy; Managed a team of 4 resources and worked with Engineering to complete E2E validations.• Partnered with Engineering and Payments on gateway design in order to improve the launch process and resilience of 150+ merchant identification numbers, which cover $20B+ in annual card authorization revenues; Developed playbook and trained vendors and FTEs on process, ultimately resulting in 40% reduced launch times. • Created vision and scoped roadmap to manage a new project pipeline; Led a team of 4 to execute on implementation plan, which resulted in a process that now covers 200+ launches per quarter and reduces operational risk.

Greater Los Angeles Area

Partnered with clients to develop processes and utilize models to drive strategic decisions across industries including telecom, hospitality, entertainment, financial services, and healthcare. • Managed implementation of VR company growth strategy that included development of project milestones, analysis of supply chain and procurement, and creation of financial projections in an effort to expand company by 300%.• Led a team of 2 junior resources to deliver strategic industry POV for the CIO of a large healthcare consortium.• Developed business case financial model for IT outsourcing that projected $35M annual run-rate savings.• Designed and implemented an issue management process for highest tier customer service department at a Fortune 100 hospitality company in order to deliver daily reports to C-Suite executives.• Managed team of 2 analysts in developing blockchain strategy workshop on use cases and potential applications for multinational telecommunications conglomerate as part of an ongoing effort to build Monitor Deloitte’s TMT blockchain strategy group.• Built a vendor scorecard model and worked with vendor directors and C-Suite executives to outline a high-level ERP implementation roadmap as part of a Fortune 500 media company’s digital supply chain transformation. • Developed and executed testing plan for application access and entitlements in preparation of Day 1 for a multinational financial services company’s divestiture. • Created dependency map, refined user stories, and led cross-functional team meetings as part of an effort to save a Fortune 100 healthcare payer over $20M in operating costs.

Los Angeles

Provided support focused on cost reduction within shared services for $70 million performance transformation project at one of the largest non-profit health care systems in the upper Midwest.• Built dynamic utilization model for patient ground transport that projected financial impact of implementing changes to staffing and allowed team to complete design plans.• Developed model to project facilities cost savings for 10 hospitals by utilizing ASHE and Action OI benchmarks.• Collaborated with directors and managers on statements of work for 2 pursuits worth $1 million.

Arcadia, Ca

Created and launched a dietary supplement brand consisting of 16 products for family owned start-up.• Developed company business plan and led a sales team consisting of 3 members, resulting in products reaching over 50 retail shelves in Southern California thereby increasing annual revenue by over 300%.• Expanded company outside the U.S. by partnering with 5 Asian distributors, who now carry Utopia Nutrition products.• Advised Asian business consultants on registration documents to successfully attain product registration in Hong Kong, Taiwan, and Thailand, resulting in 12% increase in sales.

Verona, Wi

Provided technical support and developed solutions for 3 large healthcare organizations that collectively serve over 12M people.• Improved data input flexibility in patient scheduling workflow by recommending and implementing a strategy for client with over 9M patients. • Enhanced client efficiency and service levels provided to over 580K customers through overseeing and supporting a multimillion-dollar organization-wide software launch.• Guided the installation of a new application for a client that increased productivity in 17 clinics.

San Diego, Ca

Analyzed Asian and European equities, emerging markets, and foreign currencies using Bloomberg real-time data and presented reports to senior executives.• Conducted research on several mREITs and made recommendations to Vice President that were implemented into several multimillion-dollar portfolios.

Master'S Degree, Master Of Business Administration (M.B.A.)

Leadership • Marshall Consulting and Strategy Club VP of Case Preparation • Marshall Case Competition Program, Case Competition Coach •.

Bachelor Of Science (B.S.), Mechanical Engineering & Economics Double Major