Christopher Lewis Email & Phone Number

St Louis, Missouri, United States

• Supervise staff of 21 Call Center Representatives.
• Provide coaching and assistance to Call Center Representatives.
• Handle escalated supervisor calls
• Performed live monitoring and call calibrations to ensure accuracy and compliance
• Conduct weekly StandOut’s
• Perform monthly/quarterly/yearly performance appraisals

Greater St. Louis Area

• Supervised permanent staff of 5 including - 1 Work Coordinator, and 4 Account Processors.
• Supervised temporary staff of 5-12 contractors as needed for projects.
• Assisted in managing performance of four third party collection agencies with total inventory of $485M.
• Performed ten call calibrations monthly for each agency vendor for quality assurance, and compliance.
• Recoveries exceeded plan by $3M in the last 12 months.
• Led vendor weekly calls discussing call calibrations, batch tracks, scorecard, and overall performance.

St. Louis, MO

• Managed two $105M Sub-Prime portfolios located in St. Louis and Minneapolis.
• Supervised staff of 12 including - 1 Team Lead, 9 Site Collectors, and 2 Regional Collectors.
• Hired, trained, coached, and conducted monthly/quarterly/yearly performance appraisals.
• Averaged 30+ Delinquency of 2.9% in 2011, 3.5% in 2012, and 4.1% in 2013.
• Net charge-off amount under budget by $3.8M.
• Controlled call quality at 97% accuracy with plan rate of 90%.

St. Louis, MO

• Led team of 3 Pre-30 collectors located in India.
• Managed average collection portfolio of $24M in 2005 and $30M in 2006.
• Assisted in department delinquency-reduction by $16M in 2005 and $25M in 2006.
• Completed Loan Modifications including re-writing terms.
• Coordinated outside Counsel for Non-Voluntary liquidations including suits, replevins, and foreclosures.
• Worked with Outside Counsel on all assigned Bankruptcies (Chapters 7, 11, and 13).

Fenton, MO

• Supervised 8 including - 4 Call-Center Representatives, 1 Loan Officer, 2 Collectors, 1 Technical Specialist; hired, trained, and conducted performance appraisals.
• Managed consumer loan portfolio of $105M.
• Member of Commercial Loan Committee.
• Controlled 60+ rate of delinquency equaling less than 1% of total portfolio.
• Increased monthly credit approval ratio from 38% to 57%.
• Approved repossessions, extensions, third party placements request.

St. Louis, MO

• Supervised staff of 7 Collectors and 3 Technical Specialists.
• Reduced 60+ delinquency rate by $49M from 1.09% to.82%.
• Managed $300M portfolio, decreased yearly net charge-off amount from $3.3M to $2.1M.
• Conducted daily review of collection routes, repossessions, and bankruptcies.
• Hired, trained, and conducted performance appraisals.
• Approved repossession orders, third party placements of charged off accounts.

Bloomington, IL

• Visited 10 dealers weekly to maintain and improve business relationships.
• Increased application approval rate by 75%, and funded contracts from 5 to 65 per month.
• Managed staff of five employees; including hiring, training, and development.
• Controlled bad debt and branch expenses.
• Produced monthly projections and end of month reports
• Approved credit for unsecured and secured personal loans.