Michael Thomas Email & Phone Number

Philadelphia

Investigates the methods and perform research\analysis in order to mitigate and eliminate data subject to cyber security risks. I notify the online sites of the acceptance of the criteria of cybersecurity architecture under the US Government SOPs.Assists with defining security objectives and system-level performance requirements.Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and accreditation of systems.

Technical expertise on remediating hosts with vulnerabilities that are found by Nessus server and provided and worked with network specialists, to prevent recurring problems.baseline compliance and patch management according to Government regulations.Trained new hire(s) for job assigned task of scanning hosts for vulnerabilities, manual remediating hosts with vulnerabilities, and reporting results from Nessus scans into REEF. Research solutions and Microsoft patches to resolve vulnerabilities found on host to resolve.Team player and inputs help for solution(s) of difficult and unprecedented problems resulting from vulnerability found on host(s).Familiarity with cTolZ and dBAT application tools which is used to push Microsoft patches to hosts with vulnerabilities.I was the lead (contractor) technician for TRM CRISP Approved and Unapproved software removal for VA Baltimore which was a long & short-range project and management position.Interfaced between technical experts and functional users to work on technical vulnerabilities found on hosts.

• Serving as primary onsite and remote desktop support, for 80 plus user’s at “Cummin’s Power System’s” Credit, Finance & Sales Department, which includes Road Engineer’s, CSR’s and company executives at and visiting the Glen Burnie, MD location. • Administering and maintaining on site inventory e.g., laptops, desktops, printers and all other technical peripherals.• Diagnosing and resolving all network on-site connectivity issues, performing upgrades, deploying new hardware; repairing, imaging, and re-imaging DELL workstations, laptops and Rugged Books in a Windows 8 environment.• Reporting directly to “Cummin’s Power System’s” IT Manager on daily IT projects and collaborating with other IT Team members. Responding and resolving issues in a timely and accurate manner. • Liaison with AT&T, Verizon and all other 3rd party vendors ensuring end-user network stability.• Escalating issues as needed and maintaining communications with customers and Technical teams in “Track-it and Remedy” Help Desk ticketing system.

Herndon, Va

• Respond to telephone and email support inquires.• Perform basic system administration tasks, including but not limited to: the installation of SSL certificates, DNS modifications, basic software/OS modifications, handling of spam.• Test various software systems and prototypes that have been developed in-­‐house and create “internal” and “customer-­‐facing” documentation for these systems.• Assist with code modification and/or to design scripts.• Perform work on new hardware, including testing, racking, installation, cabling, and other hardware-­‐related tasks.

Silver Springs, Maryland

• Active Directory 2008 – 2012 account management and email creation.• Creation of usernames, groups and email addresses in Citrix cloud environment.• Resolved Microsoft Office 2012 application end user errors.• Management of filesharing and permissions on network shares.• AVG distribution and client-server management.• Backup maintainence of production servers.• Administered timely remote backup jobs of client servers.• Assistant in FreePBX phone extension troubleshooting.• Resolved Apple client applications and networking issues.

Provide end user support for basic, intermediate and advanced MS Office and other supporting applications using one-on-one help and workshops.Provided end user support for supporting applications.

Baltimore, Maryland Area

Sub-Contractor for Lockheed MartinProvided end user support for supporting applications. Deployed devices for “special needs” clients.Support of remote network access via VPN.Pushed Window patches and updates for virus protection. Hardware diagnosis of PCs and peripherals Setup and configuration for loaner equipment as needed.

Bethesda, Md

Sub-Contractor for NIH (National Institutes of Health)Provide end user support for basic, intermediate and advanced MS Office and other supporting applications using one-on-one help and workshops. Support of remote network access, configuration of VPN and Terminal Services as directed by the Installing and supporting desktop utilities for virus protection and file viewers. Hardware diagnosis of PCs and peripherals Hardware/software installations, upgrades, and swaps Testing of patches and new releases of software User account managementSecurity desktop supportProvide assistance in the handling of incidents and remediation’s on a desktop Cleanup of SPAM and Viruses on desktops Works with Security in the event of a virus/worm outbreak to resolve issues. Office 2003 Productivity Suite, Office 2004 Novell Netware mixed network environment Action Remedy tracking system

Desktop support for Dell (Windows Vista) and Mac systems installation, repair and upgrade;Server support and configuration of hardware and software, IIS, Intranet and file shares, active directory support and user accounts, backups, hardware installation and maintenance, reboots, and share management.Employee system setup including hardware, software, email & email groups, network connections, and telephones.Making support purchases, including desktop systems, software and peripheralsTelephone system maintenance: line patching, voice mail setup and management, extension managementMaintain existing hardware and software tracking systemsAdministered a network virus scanning system with automatic client workstation updatesConfigured off-line files for laptop usersConfigured and maintained Virtual Private Networks for secure communications of offsite employees with our internal network Added, removed, traced, and transferred phone lines and extensions

Assist System offices and Account Executives with special network projects and support as required.Assist with Regional E-Mail hub.Configure, install and maintain personal computer hardware and software.Install server and workstation software and hardware upgrades.Provide secondary tire support and assistance to System office network administrators.

Oversaw 40+ Unix based web servers for a company the provided website services and e-commerce.Started and stopped apache scripts when server failed over. Maintained disk files systems where user home pages were stored. Responded to trouble ticket issues.

Provided LAN administration for small real estate firm. Installed printers, accounting applications.Maintained user accounts, privileges, and rights for network access and security. Performed monthly back up of files, computer maintenance, upgrading of software, and ordering technical supplies.

Centerseat provided Web development, e-commerce marketing, and production services company. Provided help desk support for MACs, Dell Inspirions, and Dell PC’s for 130+ clients.Maintained user accounts, privileges, and rights for network access and security. Supported internal and external user mail and voice communications.Developed and deployed company Intranet. Configured and maintained company files server security and storage for sensitive files.

Assisted customers with the installation and troubleshooting of satellite “modems.” Instructed customers in the identification and resolution of IRQ and hardware conflicts with DirecPC software. Configured customers web browser and port numbers for DirecPC “Turbo Internet”access.Configured customer email accounts.

SOFTWARE:Fedora 17- 18, 7/Vista/2003/XP, Ubuntu, SQL Server 2005, Windows 2003/2000 server, Cisco VPN client, Remote Desktop, Novell GroupWise