Co-Leader in Agile Transformation & New Evolution of Work: Focused on enhancing the Customer Engagement Platform to optimize customer interactions.Strategic Management: Oversee the deployment of complex technology solutions across diverse Product Groups to elevate customer experiences.Key Responsibilities:Quarterly Business Reviews: Orchestrating the documentation and presentation to align business objectives with technology strategies.PI Planning Events: Leading over 750 participants in large-scale quarterly planning, ensuring seamless integration of business and tech initiatives.Software Delivery Supervision: Managing Features, Epics, Stories, and PI Objectives across various Journeys and Platform Groups.Delivery Optimization: Addressing risks and resolving impediments at the Portfolio Level in collaboration with Executive Product Owners and technical & Agile leadership.Ceremonial Leadership: Conducting key portfolio-level ceremonies such as Roadmap Refinement and Pre- and Post-PI Planning, along with Sync Demos and Scrum of Scrums.Mentorship: Guiding and mentoring Customer Engagement Platform Release Train Engineers (RTEs).Process Management: Administering the Jira Solution Kanban process from intake to execution, ensuring data hygiene and tracking success metrics.Collaborative Initiatives: Working closely with Release Management to assess and refine delivery timelines.

SAFe/Agile Transformation Leadership: Spearheading the scaling of solution train capabilities and enhancing the Agile mindset through dynamic AHR retrospectives.Enterprise Agile Coaching: Defining roles and responsibilities for Enterprise Agile Coaching in Technical Delivery Enablement.Achievements:High Predictability: Successfully guided a 20-team Agile Release Train (ART) to an average PI Program Predictability Measure (PPM) of 95.6%, delivering over 300 Features and 4,500+ User Story Points.Certified Expertise: Hold 7 SAFe 5.0 Certifications including SPC, RTE, SDP, LPM, Agilist, SSM, and POPM.Agile Tool Development: Created over 40 Agile tools to maximize customer value, such as Pre-PI Planning & Ceremony Health Scorecards and Rally Data Health Check.RTE & Coaching Responsibilities:Team Leadership: Lead and support 20 Agile teams, including their Scrum Masters, Product Managers, and Product Owners.Facilitation & Training: Conduct training and facilitate Pre-PI, PI, and Post-PI Planning, as well as ceremonies like Scrum of Scrums and System Demos.Alignment & Risk Management: Ensure alignment using tools like Rally, Program Backlog, and Feature Audit; manage risks and blockers.Metrics Tracking: Track key metrics such as PPM, Deployment Frequency, Change Lead Rate, MTTR, and Change Fail Rate.Reporting & Coordination: Utilize Rally for reporting PI Objectives, Features, and User Stories; coordinate with Architecture/Engineering teams for technical debt and architectural planning.SAFe Integration: Manage SAFe Integration delivery with major suppliers.Team Capability Building: Foster team-level capabilities through Lean-Agile principles, continuous learning, and solution delivery.Virtual PI Planning: Conduct Virtual PI Planning and System Demos with 175 participants.Solution Train Leadership: Lead the first Solution Train comprising 3 ARTs and 42 Agile Teams in Travel & Lifestyle Services, facilitating Solution Train level ceremonies.

Agile Transformation Leadership: Transitioned ECCS from Waterfall to the SAFe Scaled Agile Framework, establishing Agile Release Trains (ARTs) and supporting the Agile Transformation Office (ATO).Certifications and Training:SAFe Certifications: SPC, Agilist (Leading SAFe), Scrum Master, and POPM.Cigna Agile Workshops: Completed Agile 101, Agile Central (Rally) 101, Story Writing, Product Owner, Scrum Master, Release Train Engineer, Epic & Feature Writing.Release Train Engineer Role:Planning Facilitation: Facilitate Pre-PI, PI, and Post-PI Planning, including PI Planning Events and Scrum of Scrums.Program Backlog Management: Collaborate closely with 3 Product Managers on managing the Program Backlog and conducting Feature Audits.Team Coaching: Coach 8 Teams, Scrum Masters, and Product Owners to ensure effective execution of Team Ceremonies, such as Iteration Planning and Daily Stand-ups.Blocker Resolution: Address team delivery blockers and monitor PI Objectives, Features, and User Stories using Agile Central (Rally).Performance Measurement: Measure and report Program Predictability Measure (PPM) and provide executives with updates on ART progress.Technical Coordination: Work with Architecture/Engineering teams to manage the Technical Runway.Continuous Improvement: Provide ART with guidance, training, and advice on complex issues to foster continuous improvement.Enterprise Alignment: Collaborate with the Agile Center of Excellence (ACOE) for enterprise-wide alignment with Cigna’s objectives.Key Achievement:Call Simplification Program: Managed the Call Simplification Program across Pharmacy, ProClaim, Medical, and Dental projects on Cisco’s UCCE platform. Improved agent occupancy by streamlining resource forecasting and scheduling (ICM/WFM) and consolidating over 600 agent skills into Precision Queues, resulting in savings of $20 million.

Solution Deployment Leadership: Managed the deployment of IBM Connection’s internal and external solutions, integrating Team Moments with Actiance Vantage middleware and ZL archiving to monitor and moderate regulated user communications.Key Projects:User Onboarding & Integration:Onboarded 55,000 regulated users.Conducted a database purge.Integrated Team Moments with Teamworks (the corporate communications website).Analytics & Insights: Utilized Adobe and Kudos analytics for key usage insights.Budget Management: Oversaw projects with a total budget exceeding $7 million.Achievements:Secured Funding: Formulated a Business Case to secure $4.2 million funding for the External Collaboration Project from multiple lines of business.Standard Compliance: Followed the bank's Technology Project Methodology (TPM) for standard compliance.Documentation & Approval: Used the PMUWS platform for all project documentation and approvals, including PDD, BRD, and Risk Analysis.Financial Tracking: Employed STAMP software for financial tracking of project resources, adhering to bank policies.SharePoint Management: Created and managed multiple SharePoint sites to support project initiatives.

Migration Leadership: Managed a $5 million IT infrastructure migration, transferring 38 million records from Apple Xserve servers to a Windows-based platform and storage solution, adhering to Enterprise Change Standards (DAIC) and PPRT.Project Scope:Applications & Storage:Migrated 11 production applications and various workflow tools (FileMaker, Cumulus, RoboFlow).Managed over 200 TBs of production storage, including NAS (Isilon, NetApp), object storage (Cleversafe, Scality), edge filers (Avere, Panzura), and external cloud services (Microsoft, Verizon).Team & Stakeholder Coordination:Team Leadership: Led a team of 6 dedicated project members, including 3 Technical Analysts, 1 Business Analyst, and 2 Testers.Stakeholder Engagement: Coordinated with over 35 stakeholders and managed 3 work streams across multiple groups.Project Management Tools:Tools Used: Utilized MS Project (WBS), Excel, SharePoint, and Clarity for project management.Key Responsibilities:Risk Management: Conducted risk mitigation assessments and planning.Documentation: Developed and audited documentation, driving it through DAIC tollgates.Testing & Collaboration: Utilized HP Quality Center for requirements and SIT testing; leveraged SharePoint for team collaboration.Stakeholder Reporting: Maintained reporting relationships with stakeholders for efficient project management.Performance Monitoring: Regularly monitored project performance and reported weekly to the LOB, Program, and PMO.Contingency Planning: Assisted in developing contingency plans and overseeing Change Control Requests through a Change Control Board.Budget Management: Assisted in project budget development in line with the bank's financial practices.

Team Leadership: Managed the delivery of project and business-as-usual (BAU) work for 18 digital analysts.Strategic Planning: Developed a 3-year Digital Analytics Roadmap.Key Responsibilities:Tool Implementation: Implemented customized tools such as a KPI Departmental Scorecard, a Prioritization Model, and a comprehensive Project Methodology Lifecycle covering stages from intake to risk management and final reporting.Process Integration: Integrated analytical processes with TIAA-CREF's full lifecycle, aligning them with the Integrated Marketing Framework (IMF).Enterprise-wide Enhancements: Created enterprise-wide process maps and project plans to enhance workflow and resource scheduling.Analytics Oversight: Introduced a SharePoint-based Analytics Queue for project KPI oversight and compliance reporting.Key Achievements:Resource Planning: Developed 2014 and 2015 Resource Plans, managing over 300 projects.PMO Establishment: Established a formal PMO for the Digital Analytics Group.Program & Channel Initiatives: Managed multiple program and channel initiatives across major lines of business, identifying performance indicators, and developing resource utilization and deployment tracking tools.Data Capability Projects: Engaged in data capability and tool projects, such as Teradata, SiteCatalyst, Test and Target, fostering integration and collaboration among key stakeholders.Offshore Team Leadership: Onboarded and led a 10-member offshore analytics team in India for ad hoc digital marketing analysis projects.Stakeholder Engagement: Ensured stakeholder engagement with effective communication strategies for program, channel, and project visibility.Change Management: Facilitated change adoption through employee readiness and control plans.Knowledge Center Management: Expanded and managed the digital analytics knowledge center.