Chris Macleod Email & Phone Number

Linwood, Gb

Glasgow, United Kingdom

Eurocentral

Glasgow, United Kingdom

Single point of contact for any and all matters specific for customersEnsure the timely and successful delivery of solutions according to customer needs, objectives and budgetDevelop a trusted relationship with key customer stakeholders and executive sponsorsBuild and maintain strong, long-lasting customer relationships

Glasgow, United Kingdom

Updating internal/external customers on the progress of orders, notification of issues, requests for information via email, phoneProvision of orders with wholesale carriers via telephone, email and/or dedicated online order portals.Monitor order workflow and delivery trends, escalating issues where required.Adhere to customer Scopes of Work, SLAs and other performance regulating documentation relating to order management/provision.Liaise with internal and external customers to deal with high level escalations, ensuring excellent customer service at all times.

Dealt with internal customers, and liaise with departments to ensure SLA’s are met.Was a single point of contact for customers ensuring that their orders are delivered within the required lead-time while supplying brilliant customer service.Ensured Tier 1 customers are able to contact me when required, example of this is I had a freephone number which routed direct to my mobile allowing me to assist with queries from customers at any time of the day/nightLiaised with internal and external customers to deal with high level escalations, ensuring excellent customer service at all times.Performed the day to day duties of a Sales Support Advisor (Discussing with customers what service is best suited to them and negotiate the costs relating to the desired services, support Account Managers with completing contracts, pricing approval and technical documents). Negotiated bespoke solutions with businesses to ensure Virgin Media not only meets their business requirement but in many cases exceeds.Was involved with BID’S for new/potential customers which required me to create technical solutions and bespoke pricing discussionsExperience & knowledge of call routing systems, platforms and features

Performed the day to day duties of a Customer Service Advisor (Assisting customer in advising the status of their handsets sent for repair, Taking payments from customers and also assisting with any other queries complaints etc).Liaised with both internal and external customers to ensure that the mobile repairs where done to standard and to save future complaints being raised by our customers.

Dealt with internal customers, and liaised with departments to ensure SLA’s were met.Liaised with internal and external customers to deal with high level complaints, ensuring excellent customer service at all times and that all cases processed followed legal requirements.Performed the day to day duties of a Customer Service (Taking Customers Payments, Assisting with any billing issues and also assisting with any faults)Gained Experience in a call center environment, advancing to a support role in which I handled escalations/complaints when team managers had been unavailable.

Education record

Education record