Chris Harding Email & Phone Number

Wokingham, Gb

United Kingdom

Maidenhead, England, United Kingdom

Maidenhead, Berkshire, United Kingdom

Maidenhead, Berkshire, United Kingdom

Maidenhead, Berkshire, United Kingdom

Maidenhead, Uk

LogRhythm, the leader in log management and SIEM 2.0, delivers the visibility, insight and situational awareness needed for cyber threat defense, detection and response, compliance automation and assurance, and operational intelligence and optimization. I am responsible for EMEA Applications Support.

Maidenhead, Uk

At Active Risk I have quickly become the key technical support specialist resolving high impact issues and assigned to business critical projects. I have managed customer software installations, setup and troubleshooting for global leaders in Aerospace, Utilities, Oil/Gas, Mining and Pharmaceutical entities.

Produced and delivered a Global Disaster Recovery program for testing over 125 business mission critical applications, a majority of which are customer facing, these include Dell.com one of the largest ecommerce sites with > 500 million visits annually.

Manage the support team of 9 analysts based in the UK, Ireland & Malaysia.Delivered a 30% quarter on quarter issue reduction initiative resulting in reduced IT costs, improved customer experience and reduction in minutes of sales lost.Build and maintain strong partnerships with key eBusiness stakeholders, working with internal and external customers to resolve problems where facts may be incomplete.

Wrote training documents and drove the technical training for the EMEA Application Support team of 14 people based across UK, Ireland and Malaysia.Training and on boarding of new members, including on call training.Escalation point for IT and the business, communicating up to VP level on business critical incidents.

Supporting the purchase path, support/service and backend systems used by Dell customers to purchase and support goods for the whole of EMEA.24/7 Oncall support for business critical software EMEA wide.Root cause analysis for critical problems seen in production environments, providing short term workarounds. Working with the development teams to provide a permanent solution and deploying to the environment.Mentor for new teams located across 3 countries for day to day support and Oncall.

Owned and drove to resolution technical related client desktop/notebook problems, supporting the UK business including remote workers.Maintaining a trouble ticket closer rate of >90% within the business service level agreement.Ensuring that the building data centre was operational in terms of server hardware/software.24/7 Oncall support for business critical hardware and software related problems.