Chris Michaels Email & Phone Number

Minneapolis, MN, US

Leading UX Research and Design for clients across multiple industries including real estate, automotive, and travel. Designed and iterated on existing designs to improve usability and accessibility as well as ideating in whitespace to develop new designs.

-Redesigned LMS site top to bottom from proof-of-concept alpha to live beta-Developed generative and evaluative research materials for gathering user data -Lead UX research interviews and usability tests through several design iterations to improve site functionality and clarity-Designed case studies and social media strategies

-Conducted user interviews and usability tests -Designed onboarding experience for virtual cafes-Pivoted design to suit client needs in an Agile environment

Remote

Full-time immersive student trained by top UX professionals on user experience strategy and techniques. Honed skillsets of user-centered design through a hands-on approach in applying research methodologies, design thinking, team collaboration, and client relations.

Minneapolis, Minnesota, United States

-Designed training materials, operations guides, and marketing strategies for first of its kind small-format locations in Edina, Hopkins, and Minneapolis, Minnesota. -Oversaw hiring, training, and organization of new restaurants in the Uptown neighborhood. Managed team of 3 managers and 30 team members. -In January 2019, became GM of Hopkins location.

Minnesota

-Managed team of 4 supervisors and their direct reports totaling over 60 team members. -Managed store budgets, purchasing, inventory, and scheduling for department managers. -Scored 97 on 2016 health inspection. Trained managers and GMs for company and franchise locations both domestic and international.

Minneapolis, Minnesota, United States

-Oversaw ordering, scheduling and inventory management with a department size of 15.-Built team from understaffed opportunity area to a high-performing training environment. -Reduced wasted product in the kitchen by >1%. -Ranked #1 in company for sales, operations, and profit metrics. -Integral part of a company-wide redesign of the kitchen training.

Bachelor'S Degree, English Literature (British And Commonwealth)

Certificate Of Completion, User Experience Design Immersive

Bachelor'S Degree, Psychology