Chris Moran Email & Phone Number

United Kingdom

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London, United Kingdom

Unit Manager with Regional Sites with Rapport/Compass Group at JLL 2014 – PresentWorking within Rapport is, by far, one of the most fulfilling jobs I have ever had. I get the opportunity to deliver the service I believe that every guest should receive with very few restrictions. I have been able to wow guests, as I have been given real ownership and the right tools to present exceptional, and unexpected service. Within my 3 years at Rapport, I have been promoted 3 times from Guest services assistant, to Guest services and Facilities assistant to Unit Manager and now Unit Manager with regional sites. As well as general reception duties, my role includes:• Overseeing operations from many perspectives• Recruitment, inducting new starters and temps, training, instructing and giving guidance to my team of receptionists• Motivating employees and raising engagement within the company as a whole• Ensuring that all H&S aspects of the building are up to standard and well maintained• Creating site specific Standard Operating Procedures• Completing new joiner risk and desk assessments• Assisting with general catering and large events• Issuing and recording security pass approvals• Specific client reports, feedback and innovation ideas• IT setup• Managing meeting room set up and maintenance• Assisting with any client/guest needs• Working closely with all contractors to ensure the building and facilities are well maintained and that high quality service is consistently delivered.• Working closly with suppliers, contractors and Facilities managers with various tasks

Societe Generale - Exchange House

Working within Rapport is, by far, one of the most fulfilling jobs I have ever had. I get the opportunity to deliver the service I believe that every guest should receive with very few restrictions. I have been able to wow guests, as I have been given real ownership and the right tools to present exceptional, and unexpected service.• As well as general reception duties, my role includes:• Overseeing operations from many perspectives in Exchange House• Training, instructing and giving guidance to other receptionists on rotation from other site• Ensuring that all H&S aspects of the building are up to standard and well maintained• Creating site specific Standard Operating Procedures• Completing new joiner risk and desk assessments• Assisting with general catering and large events• Issuing and recording security pass approvals• Specific client reports• IT setup• Managing meeting room set up and maintenance• Assisting with any client/guest needs• Working closely with all contractors to ensure the building and facilities are well maintained and that high quality service is consistently delivered.Achievements with Rapport:• Fire Marshal and St John’s First Aider• Service Excellence Award winner for “Best New comer 2015”• Be A Star Award winner for “Responsibility”• The WOW! Awards winners for “Best reception and service desk team”• National Telephonists’ Day winners “Most Innovative Team”• Received multiple WOW award nominations.

Romford, United Kingdom

• Manage the restaurant from every aspect• Ensure staff deliver 5* service and abide by the company standards and ethos• Labour and stock management – ensure all are kept within budgets• Control/update of staff files and Risk Assessment • Purchasing and cash management• Promote local marketing• Building rapport with local businesses• P&L analysis and control

The O2 Arena (North Greenwich)

Working at the o2 Arena opened so many doors for me and helped me gain a wealth of experience in so many areas. I had the opportunity to work and manage some very high profile evens such as:The Brit Awards ATP Tennis world finals 21 nights of Prince National Television Awards The London Olympic Games 2012 I was even invited to work at Wimbledon.In my time at the o2, I discovered my passion for delivering great guest service and exceeding expectation at every turn.Concessions Manager, April 2013 – April 2014• Managing up to 200 staff members• Organization labour and staff rotas• Monitoring menu specifications to keep costs low• Benchmarking local pricing specification • Generating, implementing and enforcing operating procedures • Motivating staff to perform at a professional level whilst maintaining a good service time• Enforcing and controlling cash to stock• Maintaining the POS systems (Info-Genesis) and stock control system (EATEC)• Creating POS displays and menu boards• Designing and implementing training Procedures and development training• Project management• Adhering to partnerships/sponsorship contracts• P&L analysis

The O2 Arena (North Greenwich

Responsible for the Control of all Food, Beverage and Disposables for the 20,000 people capacity arena. Including stock takes, Stock Control system maintenance (EATEC), purchasing, implement new, and enforce existing, procedures to roll out to other Levy Restaurant/Compass Group sites.• Support F&B Controller/GM’s.• Managing stock take for all 74 areas• Generating, Implementing and enforcing stock control procedures • Operating and maintaining the stock management System• Sponsor sales reports and analysis• Purchasing and merchandise arrivals• Overlooking daily Cash to stock on units• Assisted the Client in receiving the gold award for the “Green Tourism Business Audit” • Advising department managers to keep their costs down• Managing consumptions for Obligatory areas for the 2012 London Olympic Games

The O2 Arena (North Greenwich)

• Support Premium Unit Manager in make strategic decisions and FOH operations• Keeping track of stock and ensuring stock levels were kept to a minimum.• The organisation of setting up and breaking down of the bar/floor areas• Maintaining high quality service to highly demanding celebrities and VIP members• Motivating staff to perform at a VVIP level. • Involvement in the design of the training manuals for future bar staff • Running specific training sessions for staff• Private functions for VIP Clients and Sponsors• Managing labour for the VIP lounge.

Control the bar in a very fast paced Mexican Restaurant with approximatelly 100 people seated and 30 people at the bar with a table turnaround of approximately 90 minutes. As well as keeping up with the customers beverage demands of high quality Cocktails and professional liqueur coffees, it was essential to deliver great customer service along side the thousand details that surround.Other Roll Responsibilities:New Menu ConceptsStock Takes and Stock ControlOrderingBespoke CocktailsExceptional Customer ServiceManage and motivate other Team MembersDesign Restaurant Logo/Menus/POS

Gnvq + Btec National Deploma, Graphic Design, Distinction

Bachelor Of Technology (Btech) National Diploma, Graphic Design, Merit