In addition to contributing to the customer service and operational requirements:Corresponded with clients to negotiate and complete sales on large scale b2b bookings. Managed a team of 14 staff; assigning positions, creating the rota, and training new hires. Kept track of reviews and feedback from customers, applying new policies and procedures to meet goals in customer satisfaction.

Worked as part of a team in the operational duties of the Virtual Reality experiences offered by the organisation. Assisted the management team with additional duties such as covering absences and administrative tasks. Delivered high quality customer service to hundreds of customers on a daily basis.

Responsible for the creation of staff schedules and managing a team of casual staff members.Handled large transactions for private and corporate customers.Boosted social media engagement by creating daily content across multiple social media platforms.Assisted with the creative endeavours of the company such as designing puzzles and copywriting.Hosted escape room experiences for groups of 2 - 6 customers at a time.

Worked as part of a team to communicate COVID-19 isolation requirements to members of the British public.Completed administrative tasks to assist with the NHS Test and Trace program.Handled calls from three different campaigns involving COVID-19, isolation requirements, and new variants.