Chris O'Riley Email & Phone Number

Texas, United States

Round Rock, Texas, United States

- Prioritized family and personal growth by taking a break from career to raise my daughter- Adapted to remote work by developing effective time-management skills and staying up-to-date with latest industry trends- Maintained professional relevance through continuous learning and self-development, preparing forsuccessful return to the workforce

Round Rock, Texas, United States

- Head of Sales under VP for SaaS in the Property Management Software space- Revamped Sales Process from top to bottom with Freshdesk CRM- Customer Success Experience co-created for follow-up, training/usage adoption, and retention- Performed remote and on-site training to clients as needed to improve usage, retention, and acquire feedback for program and process improvement- Collaborated with VP and other departments to create marketing materials and online demo materials- Large scale demonstration and guest-speaking at trade shows/conferences across the country- Achieved KPIs and beat both previous, and my own sales records consistently month to month, earning a substantial raise after the first year - Created training material / trained new Sales Representatives on process/success

Austin, Texas Area

- Facilitated integration of Dell + EMC in the 67 billion dollar merger in the Gov't department to recover/retain contacts between the two companies at the Gov't level- Ensured Gov't account transfer success with adherence to federal policy regarding information security - Helped create integration process and held training to coach teams on use

Austin, Texas Area

- Ensured screening and transfer of a high volume of potential customers to our clients with a high degree of accuracy- Maintained excellent CSAT rating for performance- Performed essential training when new assignments/customers were onboarded- [Left position due to medical complications - Chemotherapy]

Round Rock, Texas

- Trained with Salesforce and various legacy tools to be able to support a broad range of Dell customers, from B2B/Commercial to Consumer users- Handled both new and renewal subscription contracts for software solutions[Had to resign position due to emergency surgery and recovery]

Round Rock, Texas

- Marketing manager for Dell on a contract basis for a project on the Member Purchase Program team. - Assisted the Pipeline team with managing and leveraging relationships with new and existing Dell partners to implement a marketing strategy for the current promotion - Promoted Dell sales and visibility through that program to various previous adopters and new customers across an assigned market- Completed the contract and was deemed eligible for rehire for performance and reliability elsewhere in Dell- Hired twice more after this contract thanks to hitting KPIs and recieving recommendation from management

Austin, Texas

- Inside Sales for residential and commercial security systems- Leveraged existing and a high volume of inbound leads to sell subscription packages and services- Earned numerous commissions for hitting/exceeding sales targets- Handled objections and prepared comparative analysis of competitors to promote product, including cost-over-time breakdown, and reliability statistics

Austin, Texas Metropolitan Area

- Tier 3 support for Aion project, on the original support team at launch- Went from contract hire to permanent in the first few months- Main escalation level for customers, specializing in de-escalation, retention, and last touch resolution- Cross trained in Account Support, Hacked Account Recovery, and Game Surveillance

Austin, Texas Area

- Tier 1 support for Portable devices for Apple- Handled high volume of calls requiring technical support, and de-escalation of situations- Escalated to appropriate departments where necessary- Cross-trained into Storage department after 3 months to be able to support both products- Maintained exceptional CSAT scores and hit KPI metrics consistently - Helped handle support for new product launch, provided feedback and suggestions for new documentation as issues arose- Regularly added to Knowledge Base document to support various teams and lower call resolution times