Chris O'Connor Email & Phone Number

Bothell, WA, US

• Led the technical solution delivery for the Samson Billing and Digital Billing systems, managing technical scope, solution design, and vendor collaboration.
• Partnered with billing vendor (Amdocs) to manage costs, timelines, and the technical feasibility of multiple initiatives, ensuring business requirements were met across up to 5 concurrent projects.
• Defined and drove technology strategy in coordination with Senior leadership to support T-Mobile’s post-merger system integration efforts, including Sprint to T-Mobile billing system conversions.
• Managed escalation and issue triage, collaborating with internal and external teams to resolve technical roadblocks.
• Delivered comprehensive solutions that aligned business objectives with technical vision and roadmap goals.

Mountlake Terrace, Washington, United States

• Drove product ownership of the Care Management Platform, leading delivery across 3 SCRUM teams for SaaS and Azure-based cloud solutions.
• Managed integration with external vendor systems, aligning technical delivery with business requirements, ensuring a smooth transition from legacy platforms to modern cloud infrastructure.
• Acted as the key liaison between business and technology teams, delivering technical recommendations and managing product backlog and prioritization.

Redmond, Washington, United States

• Managed the 5G/LTE Wi-Fi Gateway troubleshooting tool project, collaborating with device engineering and customer care teams to deliver technical improvements that optimized the customer support experience.
• Performed roles of Product Owner, SCRUM Master, and QA Tester, ensuring efficient feature delivery and reduced call handling times by defining and testing new site functionalities.
• Gained proficiency in Amazon ELK, Elastic Search, and AWS management tools, applying these technologies to enhance T-Mobile’s gateway support solutions.

Bothell, WA

• Led technical product development for AT&T’s Premier B2B eCommerce platform, managing up to 12 simultaneous product development initiatives and delivering 30+ full-lifecycle projects.
• Partnered with stakeholders to define technical scope and solution designs, collaborating with cross-functional teams to ensure timely delivery.
• Successfully integrated a new ICAM system, connecting APIs, microservices, and multiple domain teams, driving a 10% increase in digital adoption and significantly reducing business costs.

• Directed internal knowledge management engineering tools and live customer support sites.Led knowledge team in crafting and implementing process and tool improvements to sustain efficiency and quality production..
• Grew knowledge services revenue by 10 times in the US region within 3 to 4 years.
• Developed internal knowledge authoring tools reducing costs by 75%.

Kirkland, WA

• Managed recruiting, training, and development of Knowledge Author, Tester, and Publisher teams.Oversaw delivery of WDS device simulator, testing, training, and configuration tool knowledge projects. Collaborated with.
• Advanced Knowledge Author, Tester, Publishing teams from four to 25 employees.
• Oversaw team functions delivering products facilitating overall revenue growth by 500%.
• Consulted with and developed products for industry leading clients including Sprint, Verizon, T-Mobile, AT&T, Samsung, Nokia, Motorola, Google, Microsoft, Best Buy, and Radio Shack.

Kirkland, WA

Kirkland, WA

Kirkland, WA