Chris O'Connor

Chris O'Connor Email and Phone Number

Senior Product Owner @ BECU
Bothell, WA, US
Chris O'Connor's Location
Bothell, Washington, United States, United States
Chris O'Connor's Contact Details
About Chris O'Connor

I combine a keen user focus with data-driven analysis to maintain the voice of the customer while collaborating with business stakeholders, UX, and technical teams to define elegant solutions to everyday problems. I’m equally comfortable authoring epics, features, and user stories, designing user experiences, and performing user acceptance testing. I enjoy the dual-natured Product Manager/Owner role where I can be the glue between technical and non-technical teams and help turn business needs into a functioning product that delights the customer.

Chris O'Connor's Current Company Details
BECU

Becu

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Senior Product Owner
Bothell, WA, US
Website:
becu.org
Employees:
2807
Chris O'Connor Work Experience Details
  • Becu
    Senior Product Owner
    Becu
    Bothell, Wa, Us
    View
  • T-Mobile
    Technology Solutions Manager
    T-Mobile Jan 2022 - Apr 2024
    • Led the technical solution delivery for the Samson Billing and Digital Billing systems, managing technical scope, solution design, and vendor collaboration.• Partnered with billing vendor (Amdocs) to manage costs, timelines, and the technical feasibility of multiple initiatives, ensuring business requirements were met across up to 5 concurrent projects.• Defined and drove technology strategy in coordination with Senior leadership to support T-Mobile’s post-merger system integration efforts, including Sprint to T-Mobile billing system conversions.• Managed escalation and issue triage, collaborating with internal and external teams to resolve technical roadblocks.• Delivered comprehensive solutions that aligned business objectives with technical vision and roadmap goals.
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  • Premera Blue Cross
    Agile Product Owner Iii
    Premera Blue Cross Jul 2021 - Dec 2021
    Mountlake Terrace, Washington, United States
    • Drove product ownership of the Care Management Platform, leading delivery across 3 SCRUM teams for SaaS and Azure-based cloud solutions.• Managed integration with external vendor systems, aligning technical delivery with business requirements, ensuring a smooth transition from legacy platforms to modern cloud infrastructure.• Acted as the key liaison between business and technology teams, delivering technical recommendations and managing product backlog and prioritization.
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  • Denali Advanced Integration
    Agile Product Owner
    Denali Advanced Integration Sep 2020 - Apr 2021
    Redmond, Washington, United States
    • Managed the 5G/LTE Wi-Fi Gateway troubleshooting tool project, collaborating with device engineering and customer care teams to deliver technical improvements that optimized the customer support experience.• Performed roles of Product Owner, SCRUM Master, and QA Tester, ensuring efficient feature delivery and reduced call handling times by defining and testing new site functionalities.• Gained proficiency in Amazon ELK, Elastic Search, and AWS management tools, applying these technologies to enhance T-Mobile’s gateway support solutions.
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  • At&T
    Product Manager / Senior Tech Requirements Manager
    At&T May 2016 - Sep 2020
    Bothell, Wa
    • Led technical product development for AT&T’s Premier B2B eCommerce platform, managing up to 12 simultaneous product development initiatives and delivering 30+ full-lifecycle projects.• Partnered with stakeholders to define technical scope and solution designs, collaborating with cross-functional teams to ensure timely delivery.• Successfully integrated a new ICAM system, connecting APIs, microservices, and multiple domain teams, driving a 10% increase in digital adoption and significantly reducing business costs.
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  • Wds, A Xerox Company
    Senior Analyst - Client Services
    Wds, A Xerox Company Jan 2012 - May 2016
    Directed internal knowledge management engineering tools and live customer support sites.Led knowledge team in crafting and implementing process and tool improvements to sustain efficiency and quality production. Developed technical and business requirements for internal stakeholders, thereby facilitating improvements and product launches, along with conducting usage and performance data analysis. Managed product performance testing, user feedback accumulation, tool issue, and site outage troubleshooting, while tracking issues with requisite collaborative resolution strategies.• Grew knowledge services revenue by 10 times in the US region within 3 to 4 years.• Developed internal knowledge authoring tools reducing costs by 75%.
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  • Wds, A Xerox Company
    Knowledge Manager
    Wds, A Xerox Company Jan 2007 - Jan 2012
    Kirkland, Wa
    Managed recruiting, training, and development of Knowledge Author, Tester, and Publisher teams.Oversaw delivery of WDS device simulator, testing, training, and configuration tool knowledge projects. Collaborated with customers in developing product concepts, features requirements, and strategic goals.• Advanced Knowledge Author, Tester, Publishing teams from four to 25 employees.• Oversaw team functions delivering products facilitating overall revenue growth by 500%.• Consulted with and developed products for industry leading clients including Sprint, Verizon, T-Mobile, AT&T, Samsung, Nokia, Motorola, Google, Microsoft, Best Buy, and Radio Shack.
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  • Wds, A Xerox Company
    Senior Instructional Designer
    Wds, A Xerox Company 2005 - 2007
    Kirkland, Wa
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  • Wds, A Xerox Company
    Internal Trainer
    Wds, A Xerox Company 2004 - 2005
    Kirkland, Wa
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  • Wds, A Xerox Company
    Technical Support Engineer, Tier 3
    Wds, A Xerox Company 2003 - 2004
    Kirkland, Wa
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Chris O'Connor Skills

Project Management Technical Writing Mobile Technology Mobile Devices User Acceptance Testing Customer Engagement Management Customer Experience Web Content Telecommunications Needs Analysis Instructional Design Instructor Led Training Blended Learning Technical Support Mobile Applications Wireless Software Documentation Web Project Management Service Delivery Call Center Mobile Communications Workforce Management Technical Training Troubleshooting Testing Knowledge Management User Experience E Learning Mobile Commerce Team Leadership Training Delivery Customer Satisfaction Vendor Management Cross Functional Team Leadership Quality Assurance Solution Development Ios Training Solutions Marketing Windows Phone Android Mobile Internet Product Management Os X Call Centers Agile Project Management Blackberry Sharepoint Mobile Strategy

Chris O'Connor Education Details

Frequently Asked Questions about Chris O'Connor

What company does Chris O'Connor work for?

Chris O'Connor works for Becu

What is Chris O'Connor's role at the current company?

Chris O'Connor's current role is Senior Product Owner.

What is Chris O'Connor's email address?

Chris O'Connor's email address is co****@****att.com

What schools did Chris O'Connor attend?

Chris O'Connor attended University Of Washington.

What are some of Chris O'Connor's interests?

Chris O'Connor has interest in Children.

What skills is Chris O'Connor known for?

Chris O'Connor has skills like Project Management, Technical Writing, Mobile Technology, Mobile Devices, User Acceptance Testing, Customer Engagement, Management, Customer Experience, Web Content, Telecommunications, Needs Analysis, Instructional Design.

Who are Chris O'Connor's colleagues?

Chris O'Connor's colleagues are Jason Travis, Linda Davenport, Rajasekhara (Raj) Yennam, Frankie Rodriquez, Romana S., Jade W., Julie Lee.

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