Business analysis, change management, and information design for an electronic medical record (EMR) solution. Analyzed and authored functional specifications, use cases, and process flows. Developed topic-based help, quick start guides, and FAQs. Designed and delivered training to clinicians.

Launched the email newsletter initiative for this startup micro-donation platform, including template design, content development, and implementation in MailChimp.

Site editing, information architecture, and content management for Microsoft's internal market research portal. Drove the monthly editorial process for market research communications. Produced content audits, metadata guidelines, and taxonomy mapping to improve content quality and findability.

Content management, content development, and site design for Microsoft’s market research SharePoint portal.

Part of the editorial team driving news coverage and updates at Channelnewsasia.com. Selected, edited, and packaged news content for output to multiple channels. Actively managed the homepage, category pages, and breaking news. Produced microsites for high-profile special projects.

Selected, edited, and published news on a wide range of topics for Teletext, a real-time news and information service on television. Covered breaking news and prepared daily summaries for key stock markets and currencies.