- Work at the forefront of several global deployments of highly customized systems for Fortune 500 companies to benefit hundreds of thousands of internal users (employees) while maintaining constant and trusted communication with the client. Make hands-on changes and improvisational shifts as needed to creatively meet the client's requirements in a timely fashion.- Manage several smaller projects in tandem throughout their software implementation lifecycles, acting as both the project manager and the implementer to engineer custom solutions to meet the requirements unique to each client.- Find ways to improve the project lifecycle in terms of both speed/efficiency as well as the overall customer experience, all the while constantly striving to improve the the quality of the end result.- Assist in improvement of the underlying technology through consideration of various enhancements to the platform, occasionally helping with design and specification write-ups as needed.Achievements: - Single-handedly turned around several projects on the verge of cancellation after being brought onto the projects to rectify them, to the point of them becoming some of the company's happiest customers willing to participate in interviews and media opportunities.- Delivered several highly successful projects/systems that ultimately resulted in extremely positive case studies, one of which was delivered under budget and in record time for its kind/category, with the client still being very satisfied with their system to this day.- Delivered several projects that were deemed near-impossible by management/other implementers due to their timelines and/or requirements, both under budget and ahead of schedule.- Come up with numerous formula solutions for different challenges/problems, including regular expressions and platform specific formulas, that the rest of the team continues to use and draw from.

- Work and maintain constant contact with a fully remote and agile team versed in different programming languages across multiple projects.- Gather all requirements to add to the development Backlog in the form of detailed User stories. Prioritize tasks in Backlog based on need and urgency while maintaining continuous communication with development team to clear any blocks, doubts, or points of pain to open the shortest and most effective path forward.- Seek and implement tools and methodologies to allow the team to work as fluidly and productively as possible to meet major deadlines.- Facilitate and oversee QA team's process and all scheduled releases/deployments while monitoring any urgent issues or bugs. - Provide Project status updates on weekly meetings with both Company Stakeholders and Major Clients.

- Oversaw all day to day Technical operations of Cloud-based Software while providing guidance and feedback to Technical Support Staff. Address and resolve all escalated Top Tier issues, requests, and questions from large Clients/Customers or severely distressed Users. Collaborated with support staff to provide unconditional and personalized support, resulting in a near zero complaint rate across a vast customer base in the Construction Industry.- Created and facilitated over 800 development/bug related documents on the internal Project Management system, including major improvements/updates requested by the CEO and Company stakeholders. - Piloted approximately 700 tailored video demonstrations and training sessions in sync with the speaker (CEO) to large potential clients in group settings, spanning between 30 minutes to two hours each.- Oversaw End User Support through Email, Phone, and Live Chat services. Trained new employees to become proficient in providing support through each channel.- Conducted troubleshooting and pinpointed any escalated technical issues that Clients encountered to provide swift resolutions and ensure that client questions were thoroughly addressed.

- Managed most IT aspects of the business including installation of restaurant management software, POS system, order routing software, and a cost center system for a large corporate client.- Ensured that all aspects of the business operated smoothly, both in-house and out-house, and provided assistance wherever it was needed. - Handled all technical aspects of the business and also served as the stand-in Restaurant Manager when the Owner took extended absences. - Initiated and fostered relations with large clients such as Genentech Inc and secured Thai Satay's position on the Preferred Caterer list for various meetings, conferences, and parties, which continues to account for over 30% of the restaurant's annual revenue.