Manage day to day operations for the top producing real estate team Pitt County. I personally oversee sales production, scheduling, hiring, training, policy and procedure, sales meetings, floor duty, open house, model home, and any and all sales metrics relating to overall production and value.Key Contributions- Successfully implemented new training outline- Established hiring template for new agents- Revised and updated TRG policy and procedure- Established set huddles and meetings with all agents- Successfully launched new goal setting initiative- 13% overall growth YoY with 40% reduction in staff

Currently responsible for daily operations of all Inbound Sales for the NC region of Suddenlink Communications, a leading provider of video, telephone, and internet services. Oversee staff of 12 employees, with one direct supervisor report. Accountable for operational budget of $500,000, along with new acquisition and sales budget of $7.5M. Key Contributions:- Brought in to correct systemic issues in overall performance, including sales, service, operations, and team development- Achieved top Satmetrix (customer satisfaction survey) score in NC region (9.4 of 10)- Attained 20% growth in new acquisition customer sales since 2014- Lead team to 12% growth in upgrades to current customers since 2014- Reduced agent occupancy issues by 25% since 2014

Managed day to day operations of 6 free standing store locations, reporting directly to the VP of Sales and Marketing. Responsible for KPI metrics including (but not limited to) Sales, Operations, Cash Management, Customer Service, and Internal Auditing. Directed the internal and external marketing and budgeting for each location. Supervised the selection and construction of 2 new store locations, including selecting the contractor, auditing the cost analysis, selecting and displaying the branding, as well vendor support contact for all outside needs. Responsible for $600,000 operational budget, and $2.5M Sales budget

Supervised a group of 18 cross functional agents in a call center environment. Core functions of this position include Customer Retention, Billing, Sales to Budget, Customer Satisfaction Surveys, Corporate Escalations, Employee Attendance, Schedule Adherence, and Employee Development. Instrumental in developing our Customer Retention team as the first Retention supervisor in the North Carolina region.

Provided Sales and Service support for a team of up to 20 employees. Proctored company wide training of Align program. Assisted with hiring process for multiple employees, up to and including management. Assisted in the training and support of represenatives.

Managed the sales of service of multiple small business customers. Assisted with product selection and trouble shooting any issues. Developed long term solutions for customers based on future growth and expected needs. Assisted with the training and mentoring of new employees.