Chris Perry Email & Phone Number

Washington, DC, US

Fort Detrick, Maryland, United States

- Assist the Systems Engineering and Operations, Desktop Platform Management, and Desktop Technicians teams, as well as the Security Architect, in developing strategies for security-related enterprise implementations; advise architectural plans for the infrastructure required to support those strategies.- Assist the Systems Engineering and Operations.

- Troubleshoot and resolved technical issues for customers via phone, email, and chat- Advised customers on best practices for using AWS products and services native to API Security Automation & Testing (ASAT) team tooling- Supported Software Development Engineers (SDEs) on product launches/deprecations of new/old security tooling- Acted as project lead.

Fort Detrick, Maryland, United States

- Created patching policies and processes for Windows servers and Linux servers utilizing enterprise management tools such as BigFix and Puppet Enterprise- Tested new product releases for enterprise management tools and worked with vendors to address issues, along with informing the Enterprise Information Technology (EIT) team if there is customer impact.

Frederick, Maryland

- Planned and implemented server upgrades, maintenance fixes, and vendor-supplied patches- Managed enterprise directory services and supported server infrastructure- Recommended and executed modifications to server environment to improve efficiency, reliability, and performance- Developed and maintained training materials and server documentation- Assisted.

Frederick, Maryland

- Provided 1st and 2nd Tier technical support throughout National Cancer Institute Frederick- Closed over 600 tickets in first 6 months (1300+ in 10 months)- Coordinated and managed tasks, timelines, and assignments for IT projects- Independently managed workload via in-house ticketing system- Documented resolutions in ticketing system and created standard.

Rockville, Maryland

- Provided 1st and 2nd Tier technical support throughout the organization- Performed remote troubleshooting and researched solutions and diagnostic techniques- Tracked assets and installation of new computer equipment- Developed and maintained IT documentation and knowledge database- Researched and recommended appropriate technologies to improve automation.

Rockville, Maryland

- Communicated policies, procedures, laws, standards, and government regulations to company employees- Scheduled employee training and manages new-hire orientation process - Ensured compliance with EEO and USCIS Form I-9 Employment Eligibility Verification- Created and implemented ongoing process improvement initiatives across the areas of recruiting (30+.

Mount Airy, Maryland

- Prepared the printing press, printed the orders, delivered completed invoices, and handled all communications for clients from non-profits to independent touring artists- Created affordable booking service for musical acts with interest in traveling the East Coast- Utilized Facebook and Twitter to communicate promotions which helped achieve a steady.

Frederick, Maryland

- Assisted Chaz, a young man with Cerebral Palsy, in his pursuit of a career in sports journalism by editing articles, providing on-the-job direction, and performing mock interviews- Coached and supported Chaz to complete his Associate of Arts degree in Communications in Fall 2015 at Frederick Community College- Recruited, trained, and scheduled 3.

Frederick, Maryland

- Managed Facebook and Twitter accounts, while facilitating seasonal promotions and marketing campaigns - Supported the IT Lead by executing Search Engine Optimizations (SEO) and Search Engine Marketing (SEM) initiatives for the website, which helped increase traffic 15% my first year- Operated as the customer service/sales lead during peak hours

Bachelor'S Degree, Business Administration And Management, General, 3.9

Associate Of Arts (Aa), Business Administration And Management, General, 3.9