Chris Perry Email & Phone Number

Washington, Dc, Us

Fort Detrick, Maryland, United States

- Assist the Systems Engineering and Operations, Desktop Platform Management, and Desktop Technicians teams, as well as the Security Architect, in developing strategies for security-related enterprise implementations; advise architectural plans for the infrastructure required to support those strategies.- Assist the Systems Engineering and Operations, Desktop Platform Management, and Desktop Technicians teams, as well as the Security Architect, in designing and reviewing new security controls, security agent implementations, and vulnerability remediation efforts.- Synergize DevSecOps ideologies with coordination and collaboration with the IT Infrastructure Manager, Security Architect, Micro Computer Services, Web Application Developers, and DBAs to ensure security controls and remediation efforts maintain the confidentiality, integrity, availability, reliability, and scalability of NCI at Frederick information system to meet evolving business demands.- Further collaboration efforts with cross-functional teams across the NIH to support the vision of unification within the NCI and willingness to aide others in the IT Security environment.- Prioritize and respond to help desk tickets, phone calls, and emails as appropriate.- Support DMS Security team and other stakeholders in vulnerability and incident response issues; provide timely response to escalated - Plan and implement security controls, agent installations, OS and application patches, and maintenance fixes.- Recommend and implement modifications to improve systems' efficiency, reliability, security, and performance.- Develop and maintain training materials and documentation concerning system hardening procedures, system security plans, and other IT standard operational procedures.- Lead collaboration efforts with cross-functional teams across the NIH to support the vision of unification within the NCI and willingness to aide others in the IT Security environment.

- Troubleshoot and resolved technical issues for customers via phone, email, and chat- Advised customers on best practices for using AWS products and services native to API Security Automation & Testing (ASAT) team tooling- Supported Software Development Engineers (SDEs) on product launches/deprecations of new/old security tooling- Acted as project lead for product launch with a 5-SDE contractor team that onboarded 35+ service teams to new product in 3 months- Composed and disseminated organization-wide communications regarding ASAT product tooling- Facilitated relationships with service teams, Security Engineers, and Application Security during security reviews- Led weekly ASAT Office Hours handling all customer interaction across AWS- Created and maintained technical documentation and training materials- Built relationships and earned trust with customers by being a subject matter expert and providing timely responses- Collaborated with other AWS teams to resolve complex issues- Learned and stayed up-to-date with the latest AWS technologies and trends- Escalated issues to higher-level AWS engineers when necessary- Diagnosed and resolved system faults, performance issues, and network connectivity problems- Contributed to the development of new products and services- Performed Scrum leader responsibilities for team sync ups, backlog refining, sprint planning, retrospectives, and demonstrations- Coordinated and managed team efforts for organization-wide Monthly Business Reviews as temporary Technical Project Manager- Implemented BillRun Operator activities during monthly Commerce Platform billing events

Fort Detrick, Maryland, United States

- Created patching policies and processes for Windows servers and Linux servers utilizing enterprise management tools such as BigFix and Puppet Enterprise- Tested new product releases for enterprise management tools and worked with vendors to address issues, along with informing the Enterprise Information Technology (EIT) team if there is customer impact- Monitored Solarwinds alerts and communicated with customers for any server performance issues or unexpected reboots- Supported Virtualization Infrastructure with virtual machine recoveries and migrations, intermediate VMware troubleshooting, and escalated to Virtualization Infrastructure engineers as needed- Led efforts on organization-wide projects as technical liaison and project lead with internal and external entities- Developed and maintained technical documentation and process repository for IT Infrastructure team- Facilitated and fostered relationships within EIT by recommending interdepartmental projects and solutions that improve processes and better supports customers- Responded to customers on complex projects that needed IT Infrastructure level support throughout project lifecycle- Proposed hardware purchases and analyzed customer needs for system enhancements and long-term solutions

Frederick, Maryland

- Planned and implemented server upgrades, maintenance fixes, and vendor-supplied patches- Managed enterprise directory services and supported server infrastructure- Recommended and executed modifications to server environment to improve efficiency, reliability, and performance- Developed and maintained training materials and server documentation- Assisted the IT Infrastructure Manager in the development of strategies for enterprise implementations and architect the infrastructure required to support those strategies- Worked within the IT Infrastructure team to design and review new server systems, applications, and hardware and conduct capacity planning as needed- Coordinated and collaborated with the IT Infrastructure Manager, Security Engineers, and Applications & Database Administrators to ensure availability, reliability, and scalability of DMS controlled servers to meet business demands

Frederick, Maryland

- Provided 1st and 2nd Tier technical support throughout National Cancer Institute Frederick- Closed over 600 tickets in first 6 months (1300+ in 10 months)- Coordinated and managed tasks, timelines, and assignments for IT projects- Independently managed workload via in-house ticketing system- Documented resolutions in ticketing system and created standard operating procedures- Performed remote troubleshooting and researched solutions and diagnostic techniques with users- Supported project teams by serving as Microsoft Teams and OneDrive Subject Matter Expert for campus-wide events- Assisted senior management with process creation and training of new hires in Technician department- Partnered with Security, Software, and Networking teams at National Cancer Institute Frederick on multi-department connected projects

Rockville, Maryland

- Provided 1st and 2nd Tier technical support throughout the organization- Performed remote troubleshooting and researched solutions and diagnostic techniques- Tracked assets and installation of new computer equipment- Developed and maintained IT documentation and knowledge database- Researched and recommended appropriate technologies to improve automation or efficiency- Coordinated and managed tasks, time lines, and assignments for IT projects- Supported project teams by creating work flows, customized forms, and small SharePoint-based applications- Managed and regularly audited permissions and work groups- Documented stakeholder requirements for SharePoint solutions

Rockville, Maryland

- Communicated policies, procedures, laws, standards, and government regulations to company employees- Scheduled employee training and manages new-hire orientation process - Ensured compliance with EEO and USCIS Form I-9 Employment Eligibility Verification- Created and implemented ongoing process improvement initiatives across the areas of recruiting (30+ hires in 2016), retention (employee recognition programs), and termination processing (15+ successful and secure terminations in 2016)- Managed company-wide open enrollment process (both communication and election components)- Oversaw employee hiring process, including: review of applicant resumes, phone-screenings, skills assessments, and scheduling and conduction of interviews (led 75+ skill-based assessments and 30+ phone screens in 2016)- Maintained company SharePoint knowledge repository - including setup of automated workflow processes

Mount Airy, Maryland

- Prepared the printing press, printed the orders, delivered completed invoices, and handled all communications for clients from non-profits to independent touring artists- Created affordable booking service for musical acts with interest in traveling the East Coast- Utilized Facebook and Twitter to communicate promotions which helped achieve a steady growing client base

Frederick, Maryland

- Assisted Chaz, a young man with Cerebral Palsy, in his pursuit of a career in sports journalism by editing articles, providing on-the-job direction, and performing mock interviews- Coached and supported Chaz to complete his Associate of Arts degree in Communications in Fall 2015 at Frederick Community College- Recruited, trained, and scheduled 3 part-time staffers, First Aid/CPR training, and on-the-job support for evening and weekend activities

Frederick, Maryland

- Managed Facebook and Twitter accounts, while facilitating seasonal promotions and marketing campaigns - Supported the IT Lead by executing Search Engine Optimizations (SEO) and Search Engine Marketing (SEM) initiatives for the website, which helped increase traffic 15% my first year- Operated as the customer service/sales lead during peak hours

Bachelor'S Degree, Business Administration And Management, General, 3.9

Associate Of Arts (Aa), Business Administration And Management, General, 3.9