Maximizing customer satisfaction and value by proactively engaging our largest commercial customers in energy programs, products, and services.

Providing expertise to clients in the areas of strategy, product development, marketing and business initiatives. Skilled in developing process and working from concept through go-to-market initiatives. Develop talent to build bench-strength of the organization.

Charismatic and motivational instructor delivering foundational business concepts to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork.

Strategy and execution focused role building a commercial sales approach in 110 retail locations in 11 states. Selling solutions and uncovering customer pain points to provide customers with their mobile telecommunications needs.Analyze the customer touch points and provide new approaches to improving the customer experience. Refocusing efforts to improve take rates of existing traffic. Developing outbound sales program that includes both retail and direct sales efforts.

Role focused on company growth through sales, acquisitions, operations, product development and call center improvements. Provide cross-functional team leadership to align marketing, sales, installation, customer service and administrative departments to increase company efficiency and profits. Lead process improvement evaluation to streamline company operations. Created, cultivated and managed product development of recurring revenue programs including new bundled solutions and new service agreement products.

Role focused responsible for sales and customer service in outstate Michigan. Worked cross-functionally to improve overall region operations and hiring practices.Multi-tasked to manage multiple sales offices for general business and enterprise level customers. Negotiated solutions-oriented sales and provided exceptional customer service. Generated new business development through innovative sales and marketing concepts to build market share and grow existing customer base.Recognized for "Top Gun Leadership" in Midwest Region and project management participate in one of the company's most effective market shutdowns of Nextel.

A direct sales role. Recruited to transition Nextel sales and operations teams in advance of management team changes.Solutions based sales role in wireless and wireline telecommunications with an account base of 275 education, government and large healthcare clients.

Turn around of a technology company. Brought company to break-even in just eight months while acquiring two larger competitors and resulted in sale of company. Reported to the Board of Directors.Formed operations, personnel and sales systems for this growth-oriented business. Developed and project managed expansion plans, product deployments and process improvements to optimize performance. Full P&L, budget and marketing responsibility.

Role focused on operations, sales and marketing in West and Central Michigan.Established a new wireless service company in the west and central Michigan areas. Developed distribution channels: Retail, Business and Indirect. Responsible for organizational leadership, marketing, advertising and grass roots branding strategy to gain recognition in the marketplace.

Role focused on all aspects of the business including retail & commercial sales, marketing & advertising, operations and capital build out of network and systems.Directed all aspects of the company’s largest geographic market including sales channels: Retail, Business, Indirect and Reseller. Led account management, operations, public relations and financial management including profit and loss responsibility. Accountable for over $30 million in annual revenue from multi-site operation that included 17 company stores, 98 agent locations and eight central office facilities.Recognized for the most efficient integration of an acquired company into ALLTEL.