Chris Allison Email & Phone Number

Billerica, Massachusetts, United States

Billerica, Massachusetts, United States

North Billerica, MA

-Working with new customers to obtain the necessary information (including account setup forms) to ensure the proper setup of accounts-Setting up accounts using consistent processes-Troubleshooting Excel files and onboarding customer Excel workbooks into our online system-Providing account setup support for incoming calls and emails from customers-Working.

Nashua, NH

- Act as first point of contact for all customer inquiries- Respond promptly and thoroughly to support requests via phone and email- Educate customers on help resources available to enhance their experience- Resolve user and technical support issues- Document and escalate cases when necessary- Documenting customer feedback and process-improvement.

-Support customers for web-based software via phone and email-Use GoToMeeting to connect to customer’s PC to troubleshoot software issues-Maintain issue tickets using BridgeTrak Management software-Create customer databases using SQL scripts in MSSQL Server 2008-Convert databases from Access to MSSQL for customers upgrading software using.

United States

-Managed five Xerox printers and one wide-format printer.-Provided printing service via permanent storage devices such as USB drives, CD’s in addition to general copying jobs.-Worked closely with SSC Publications and Marketing Communication Departments on designs for large-quantity prints.-Performed deliveries across three various campuses of.