Helping customers accomplish their goals through strategic execution! Ally.io combined with Microsoft Viva will enrich how people and teams come together to build alignment and achieve better business outcomes. As part of Viva, the Ally.io solution will be accessible right within Microsoft Teams where departments and teams can start and manage OKRs.

Working with clients to create engaging media content for marketing, advertising, and social media. Commercial clients include Reebok, Kill Cliff, Virus Intl, Elite Fuel, RPM Fitness, Exo Sleeve, Rx Smart Gear, Uncommon Breed, Airrosti, Bombsheller, Frontier Door, Statements Tile, Invictus, Jumpbox Fitness, Ma'Ono, Northwest Fit Meals, The Movement Fix, SFH, X-Endurance, Westland Whiskey, Arrow Physical Therapy, Seattle Sports Chiropractic, Fuel Sports, CrossFit West Seattle, The Lab, South Seattle CrossFit, Windermere Real Estate, Oyo Rooms

First Customer Success Manager at a hypergrowth SAAS company. Worked with 140+ mid-market and enterprise customers to ensure long-term success through onboarding, implementation, growth, contract renewals, and retention. Helped build and document processes for Customer Success with Sales, Support, and Engineering.

First Account Manager at Zipwhip brought in to create growth for 200+ accounts representing over $150K MRRIdentified opportunities for growth through proactive outreachDeveloped strategies to improve the onboarding process of Zipwhip software

- Customer service quality scores improved from 71% to 78%- With attention to detail - collected, analyzed, and reported research principals to support decision making from patient feedback and surveys to identify areas for quality improvement. Developed recommendations and strategies for improvement and communicate those strategies to senior leaders in a collaborative manner - Served as a technical expert consultant regarding quality improvement strategies to improve performance measures and quality of the customer experience. Responsible for design and installation of strategic initiatives to foster outstanding service and impact Patient Satisfaction Survey scores while following best practices - Coordinated customer requests cross-functionally with Engineering, Environmental Services, Clinical Engineering, Nursing, and Nutrition Services (CSS) for crisis management, process improvement strategies, and to assign work orders to the appropriate clinical personnel

• Part of a team that raised scores from 63% to 70%. Plan and execute strategies focused at increasing employee and patient satisfaction• Manage budget for Patient Services Cost Center and optimize staffing model to match forecasted productivity levels• Accountable for proactive issue resolution for all operations support in Client/Patient Services.• Develop interdepartmental relationships geared towards increasing patient safety, standards, quality, and experience• Project management focused on customer needs to deliver the highest levels of client satisfaction including meeting project timelines and specifications• Manage day-to-day operations of Patient Services including financial and resource management, personnel management, and quality control

•Managed ongoing contract relationships and services delivered to clients via phone, email, and in-person. •Represented clients internally and coordinated other functions to implement Wellness Programs, health fairs, complete projects and addressed ongoing service needs.•Delivered presentations to provide strategic consulting in the areas of health risk analysis, marketing and sponsorship solicitation. •Developed and executed marketing strategies that increased core and alternative revenue streams through non-traditional strategies and partnerships. •Identified and analyzed competitors, target markets and customers for new contracts.•Managed multi-channel social media platform that focused on engaging and effectively communicating the Seattle community.•Expanded sales territory and successfully managed more than 40 accounts.

Assisted the clinical dieticians and the dietary department in the provision of medical nutrition therapy appropriate to the age-related needs of patients across the continuum of care.Screened patients for nutritional risk using established guidelines and initiated dietitian referrals for nutrition assessment. Followed up with low and moderate risk patients.Obtained, evaluated, and utilized dietary history information to plan nutritional care and calculate nutritional intake analysis.Instituted basic nutrition plans including individualized menu plans and monitored intake and acceptance of meals, snacks and supplements.

•Built relationships with employer/group clients and served as the primary contact for overall and day-to-day service. •Communicated daily with corporate clients to increase percentage of active members with a focus on client retention. •Interacted with multiple departments in regards to patient needs or requirements.

Created, organized, and managed a parking system which added $2,500 in annual revenue. Organized and prepared special events, and coordinated promotional bulk mailing projects. Received and processed up to $10,000 of accounts receivable. Expanded and recorded client data in database. Responsible for opening and closing the facility, maintaining a friendly atmosphere and clean