Chris Ross's Location
Des Moines Metropolitan Area, United States
Chris Ross's Contact Details
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About Chris Ross
Proven leader in the areas of solution delivery, team building, change adoption, facilitating collaboration, systems integration, value creation, crisis management, performance improvement, and vendor management. Successful manager of product and application development teams, systems delivery, process improvement, risk mitigation, and stakeholder relationships across a variety of business segments including insurance, financial services, transportation, residential construction, customer support, online learning, retail, product repair services, CRM, telecommunications, content management, and manufacturing.Specialties: Project/portfolio management, stakeholder collaboration, problem solving, team leadership, conflict resolution, process improvement, data management, systems audit, and risk controls.
Chris Ross Work Experience Details
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Senior Project ManagerKuvare HoldingsDes Moines, Ia, Us -
Business Solutions ConsultantRoss Enterprises Aug 2020 - Present
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Cio, Director Of ItIowa Secretary Of State Jun 2023 - Jan 2024Des Moines, Iowa, United States -
Senior Project ManagerWellabe Oct 2020 - May 2023Des Moines, Iowa, United States -
Program Manager / Scrum MasterLaunchit Corp. Jan 2018 - Jul 2020Urbandale, Ia• Led 2 1/2 year $8M platform upgrade and complex multi-system integration for City of San Jose, California.• Managed planning, delivery, processes, and communications supporting major upgrade of city permitting management system including integrations with GIS (geo-spatial information system), public portal, electronic plan review, and other supporting systems.• Documented project charters & created project plans, managed contract milestone delivery, developed Atlassian UAT process workflows, facilitated leadership prioritization alignment, tracked issues, mitigated risk, facilitated change management, and monitored dependencies. -
Project Manager, AinsBerkley Technology Services Sep 2013 - Nov 2017Des Moines, Iowa Area• Managed 24 distinct projects over 4 years, project budgets from $25k to 1.8M, matrix team sizes from 10 to 50+.• Led multiple 9 to 18-month core business implementations with custom integrations of policy administration, claims, web portals, data warehousing, external service providers, and 3rd party systems. • Direct and monitor all activities for complex, high risk, strategic technology-based projects from initiation to delivery.• Facilitate project ROI determination, document project charters & plans, generate work breakdown structures, estimate task duration, determine resource requirements, identify and track dependencies, assess and mitigate risk, and manage project budgets. -
Director, Solution Delivery, Digital ChannelsWds, A Xerox Company Nov 2012 - Aug 2013Kansas City, Missouri Area• Responsible for driving value-based CRM strategy initiatives and facilitating executive stakeholder alignment. • Client-facing executive consulting on customer satisfaction improvement and “share of wallet” strategies including: customer interaction analysis, self-service solutions, first-call resolution, and product mix / profitability statistics.• Managed successful delivery of both on-line and mobile device based customer self-serve capabilities with over $2.8M annualized client support cost savings. • Implemented mobile device support engagements across digital (web and mobile) channels to increase. • Coordinated operations and engineering staff across virtual matrix teams in Kansas City, U.K., and Kirkland, WA. -
Chief Practice ExecutiveBalancepoint Solutions Group Jul 2011 - Aug 2012Kansas City, Missouri Area• Responsible for all solutions practice activity including budget planning and management responsibility, business operations, personnel hiring, solution team management, client engagement oversight, business consulting, team building, personnel development, and process improvement.• Client-facing executive managing teams responsible for custom software development, technology infrastructure upgrades, SharePoint customizations, and mobile strategy engagements.• Oversight of sales contracts and solution team successful delivery of nearly $3.5M in project revenue.• Led solution team staff growth from 14 to 26 direct reports.• Oversight of Agile development teams in highly dysfunctional client environments (Professional Scrum Master Level I).• Coordinated with principal leadership, human resource and accounting department shared services.
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Custom Software Engagement ManagerTrabon Solutions Sep 2005 - May 2011Kansas City, Missouri Area• Client-facing management role in custom software development engagements with budgets ranging from $10,000 to $2.75M and timelines ranging from 2 weeks to 2 1/2 years.• Responsible for all aspects of client engagement, business consulting, requirements discovery, system design, QC testing, solution delivery, release management, client training, and post-delivery systems & customer support.• Led successful $2.75M complex web-based application development project for the residential home construction industry designed to improve a builders operational efficiency and increase profitability based upon industry best practices in marketing, sales, product pricing, resource management, workflow scheduling, contract agreements, warranty tracking, key business metric reporting, and OLAP based BI.• Led $200k .NET application development project for J&J which provides online ADHD symptom tracking capabilities with historical trending to improve doctor/patient communications and treatment planning.• Led $250k .NET development project which provides online personality and team building assessments with custom evaluation-based reporting for a nationally recognized team performance building consultancy.• Developed and deployed various SSRS reports for client applications including key management metrics and systems administration activity using Visual Studio, SQL SSRS 2010, Red Gate Data Compare.• Provided long-term functional, technical, and enhancement support for all project clients.
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Project Manager [Contractor]Yrc Worldwide, Inc. Jan 2005 - Sep 2005Kansas City, Missouri Area• Managed enterprise project selection process with cross-division management team to consolidate web-based content management solutions used by multiple acquired business divisions to a single enterprise content management solution.• Managed various Sales and Marketing system enhancements to support improved sales bonus structure control and marketing operations efforts.• Responsible for planning, coordinating, and delivering custom developed java based intranet applications, an Oracle backend, and an J2EE/MVC architecture utilizing RUP methodologies. -
PrincipalCr Consulting Jul 2004 - Sep 2005Kansas City, Missouri AreaBusiness and Technology Solutions Consulting including project management, systems analysis, solution proposal delivery, business analysis and strategy development.
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Systems Development Manager, Crm & Customer SupportBest Buy Co., Inc. Jul 1998 - Jun 2004Greater Minneapolis-St. Paul Area• Client facing senior manager with primary responsibility to lead CRM solutions strategy and system development team efforts to meet corporate business operations and financial goals. • Managed project teams of up to 35 technical and business resources with annual budget responsibility of $4.3M.• Direct accountability for capability team budget, technology investment proposals, 3rd party contract/relationship management, and project manager mentoring/coaching. • Negotiated software licensing and service level agreements with external vendors. • Responsible for $2.5M investments in CRM database integration, on-line customer profile tracking, customer service order management, outbound email marketing, and web-site traffic tool systems.• Successfully directed multiple project teams in systems deployments and operational support efforts which transformed a voice-only consumer relations team into a multi-channel capable customer care department facilitating the delivery of company differentiating customer services. • Responsible for the delivery and support of enhanced customer care systems including call center custom applications, PBX systems & call routing, Brightware email response management, and quality monitoring systems. • Reduced Customer Care (call center) workforce scheduling costs and increased schedule effectiveness by managing $150k PrimeTime Enterprise workforce management application integration. • Reduced retail labor and material costs leading the deployment of an interactive mobile electronics product kiosk at 450+ store locations. System included asynchronous interface between centralized database and custom touch-screen kiosk architecture. • Improved system performance by 85% and reduced system lock-ups by over 200% for 50 agent internal help desk by successfully leading a $160k desktop migration from Citrix to Windows NT. -
Senior Information Systems AuditorIng Group (Formerly Reliastar Financial) Jan 1997 - Jul 1998Greater Minneapolis-St. Paul Area• Performed technical process and operation audits to ensure appropriate controls used to manage business risk across all IS capabilities including network, server, application development and solution implementations. • Developed and executed risk based audit programs producing audit reports for senior management and the corporate audit committee.• Successfully passed the ISACA sponsored Certified Information Systems Auditor (CISA) certification exam.
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Information Systems Department ManagerReliastar Mortgage Corp (Sold To Principal Home Mortgage) Jan 1994 - Jan 1997Des Moines, Iowa Area• Responsible for all aspects of PC, network, phone systems operations including software development, solution implementations, and 3rd party service organizations. • Budget and management responsibility for (3) multi-state office locations with a virtual technical team of 5 resources. • Recommended technology solutions to better manage/protect company assets, meet business objectives, and conform to company policies and standards. • Recruited, managed and evaluated performance of IS/IT team personnel.
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Sales EngineerBesser (Formerly Quinn Machine & Foundry) Jan 1991 - Jan 1994Boone, Iowa• Provided direct sales support and customer service for major in-house accounts.• Developed product estimating and sales support applications for sales team use.• Quinn is a manufacturer of pipe, block, paving, precast, landscape, aggregates and pre-stressed concrete manufacturing products.
Chris Ross Skills
Process Improvement
Project Management
Crm
Management
Leadership
Sharepoint
Software Development
Agile Methodologies
Team Building
Team Leadership
Consulting
Integration
Business Process Improvement
Change Management
Strategy
Software Documentation
Conflict Resolution
Business Analysis
Customer Relationship Management
Contract Negotiation
Financial Services
P&l Management
Positive Work Environment
Trusted Advisor
Issue Resolution
P&l Responsibility
Hiring Personnel
Partner Management
Client Development
Chris Ross Education Details
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Iowa State University (Ames, Iowa)Bachelor Of Science - Bs
Frequently Asked Questions about Chris Ross
What company does Chris Ross work for?
Chris Ross works for Kuvare Holdings
What is Chris Ross's role at the current company?
Chris Ross's current role is Senior Project Manager.
What is Chris Ross's email address?
Chris Ross's email address is ch****@****ebb.net
What is Chris Ross's direct phone number?
Chris Ross's direct phone number is +151556*****
What schools did Chris Ross attend?
Chris Ross attended Iowa State University (Ames, Iowa).
What skills is Chris Ross known for?
Chris Ross has skills like Process Improvement, Project Management, Crm, Management, Leadership, Sharepoint, Software Development, Agile Methodologies, Team Building, Team Leadership, Consulting, Integration.
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Chris Ross
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Chris Ross
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