Chris Ryan Email & Phone Number

New York, New York, Us

As a Solutions Architect, I partner with Field Sales Directors throughout the sales relationship lifecycle to build solutions that address specific customer security needs. A key aspect of my role is communicating the value proposition of SecurityScorecard's platform and suite of solutions, effectively positioning SecurityScorecard against competing offerings. I also collaborate cross-functionally, providing customer feedback to product teams to inform the roadmap.Key Responsibilities:- Serve as the domain expert on SecurityScorecard solutions throughout the sales lifecycle.- Provide specific solution/technology/product consulting, technical, and sales support for major potential accounts.- Perform in-depth and high-level technical presentations for customers, partners, and prospects.- Maintain area or operation responsibilities for selected major account opportunities.- Maintain product roadmaps and ensure alignment between the customer and relevant business entities.- Devise, present, and document technical solutions.- Stay up-to-date on relevant competitive solutions, products, and services.

New York, New York, Us

Seasoned Customer Success leader with a proven track record of driving transformational results across diverse client environments. Expertise in crafting automated, scalable customer interactions for streamlined experiences while developing comprehensive playbooks that bolster team efficiency and unlock individual potential. Possess a data-driven mindset, designing innovative methods to measure and analyze key customer health metrics, extracting insights that fuel strategy and deliver tangible impact. Successfully championed a strategic refinement of the "Scale" customer segment, significantly improving retention rates – increasing performance by over 10% from the initial baseline.Recognized by the Outstanding Customer Success Leadership award in January 2021 for a commitment to exceptional team development and performance management. Passion for mentoring and guiding high-performing CSMs, inspiring peak performance as evidenced by a past direct report earning the 2020 CSM of the Year award. Passionate about building customer-centric cultures fueled by a deep understanding of client needs, ultimately architecting adaptable strategies that propel lasting retention, expansion, and long-term customer success.

New York, New York, Us

As a Senior Customer Success Manager, I was charged with transforming the way our customers assess security risk. By identifying each customer's organizational goals and unique challenges, I helped them discover how to best leverage SecurityScorecard's platform to support and improve their entire process. My strong ownership of customer relationships allowed me to drive the value of SecurityScorecard, ensuring customer happiness and engagement through proactive support and guidance that drew on my knowledge of products, services, and best practices. As a proud advocate for our customers, I stood up for their interests, remaining responsive, resourceful, and solution-oriented to help them navigate any questions or issues they faced while using our platform. Through teaching customers to learn and navigate the product with confidence, I inspired them to trust in my expertise as a subject matter expert who was always willing to go above and beyond to find creative solutions. As a trusted advisor, I worked closely with SecurityScorecard's internal support, product, engineering, and sales teams to advocate for client needs and feature requests, ensuring that we could continue to meet and exceed our customers' expectations.

New York, Ny, Us

As a Client Engagement Manager (Customer Success Manager), I was responsible for gaining a deep and technical understanding of customer needs and pain points to drive product adoption and improve customer satisfaction. Through proactive engagement, I built strong relationships with key executives to achieve revenue goals and ensure a positive customer experience.Using excellent written and verbal communication skills, I managed multiple new and existing accounts and provided basic and advanced training to address customer needs. I identified opportunities for marketing projects and developed new, efficient workflows, implementing innovative solutions to complex problems.To drive continuous improvement, I gathered and delivered metrics and feedback to the Product, Engineering, and Sales teams, contributing to the company's sales strategy and refining internal and external processes. Additionally, I maintained awareness of competitive technology products, delivered outstanding service support, and held accountability for maintaining accurate company Salesforce records.

Reston, Va, Us

As a skilled professional in multiple fields, I leveraged my expertise to improve the branding and content efficiency of a website, resulting in a remarkable 300% increase in unique weekly visitors. By refining the website taxonomy for content storage and retrieval, I captured, grew, and sustained the client's user base, which contributed to overall success and increased customer satisfaction.Additionally, I created country-specific orientation pages using Open Source Intelligence channels to familiarize forward-deploying Airmen with the ongoing anti-Islamic State operations throughout the Middle East. By employing my strong analytical skills and attention to detail, I was able to create informative and useful pages that helped Airmen adjust to their new environments, thereby increasing their effectiveness and satisfaction with their work. My ability to learn and adapt quickly was further demonstrated when I developed a basic understanding of database languages to implement a seamless registration process, which eliminated the need for user input and aided in cultivating improved return visitor rates (RVR).

Fairfax, Virginia, Us

As a skilled professional in Project Management, I have a proven track record of driving successful enterprise-wide product implementation projects. One of my notable accomplishments was leading the implementation project of Palantir Technologies for a major government organization, which resulted in rapid growth of the client base from a few dozen users to 3,000 within two years. Through this project, I demonstrated my ability to effectively execute complex projects and exceed customer expectations.In addition to project management, I also excel in crafting executive customer success strategies and support frameworks. I successfully led and managed an 18-member team geographically dispersed across the contiguous United States, where I refined countless user workflows to improve the efficient delivery of product and service support. My customer-centric approach and focus on quantifiable goals ensured that our team consistently delivered excellent results while fostering strong client relationships.

As a project officer, I conducted management encompassing all echelons regarding routine, special access programs, compartmented projects, operations, and exercises. In this fast-paced and dynamic environment, I had to adapt to ever-changing needs and quickly find solutions to complex problems.I was responsible for preparing and delivering daily intelligence briefings, products, and updates for multiple training evolutions and deployed operations pertinent to Marine Special Operations Company areas of interest. By providing all-source intelligence during mission planning, execution, exploitation, and follow-on actions, I supported village stability (VSO) and counter-insurgency (COIN) operations, helping to ensure the success of these critical missions. My ability to work effectively under pressure and respond quickly to changing circumstances was essential in this challenging environment.

As an intelligence analyst, I worked in remote and challenging environments as part of a team supporting special operations forces at tactical and operational levels. I was responsible for managing all-source fusion efforts, including SIGINT, HUMINT, and GEOINT, and overseeing link analysis to drive the targeting process. Additionally, I researched, studied, and applied counter-intelligence information to support force protection and reconcile threats.In these environments, I frequently identified information gaps and recommended more efficient ways to task collection resources. As a team player, I also promoted schedules, assignments, and performance measurements, and collected all-source information from the local populace perspective to ensure effective intelligence processes. Working in austere environments taught me how to adapt quickly to changing situations and work collaboratively with others under difficult circumstances.

Responsible for analyzing global and regional developments that could impact the national security interests of the organization and forward-deployed Special Operations Forces. I led the production of intelligence briefs to maintain situational awareness and communicated organizational positions on operational and tactical situations to the Command and Staff.I conducted in-depth research and analysis of international crises, prepared strategic communications, and briefed Command and Staff during military decision-making strategies at the component command level. Additionally, I supervised the priorities of isolated commands through long-distance communications and provided leadership to intelligence personnel across multi-divisional boundaries. My expertise in analysis and strategic communication allowed me to effectively support decision-making at the highest levels of the organization.

Washington, Dc, Us

As a junior intelligence analyst, I quickly developed a cross-disciplinary understanding of worldwide terrorist organizations, their methods of operation, and their strengths and weaknesses. I was committed to supporting mission success and demonstrated a willingness to take on any task necessary to achieve it.In addition to maintaining situational awareness of terrorist threats, I also focused on Chemical, Biological, Radiological, Nuclear, and Enhanced Explosive (CBRNe) threats. This included providing critical support for the mission development of major subordinate commands, helping them to marginalize terror and enhance global security in the post-9/11 era.