Chris S. Email & Phone Number

United States

Riverwoods

Riverwoods, Il

• Infrastructure Project Management including hardware/software refreshes at on-site and off-site secured data centers. Created and managed all aspects of multiple implementations including reporting of project metrics and mitigation of all risks and issues.

Hanover Park, Il

PMO Coordinator• Create and present weekly client project status updates, budget and timeline tracking; addressing any issues in a timely manner.• Assist in managing resource allocation, including adjustments based on emerging business opportunities and project challenges.Project Manager• Generate and maintain all aspects of work plan execution, including reporting of project metrics and mitigation of all risks and issues. • Communicate and collaborate proactively with team members to ensure adherence to the business’ needs and defined requirements.• Identify, document and escalate project risks and gaps to Senior Staff to implement improvement to overall operations\ processes. • Conduct project administration tasks including Project Change Requests, timesheet invoicing, and status reporting using MS Project, MS Word and/or MS Excel for each project.Business/Data Analyst• Work closely with business SMEs to gather, analyze, and document clear, concise and complete business requirements into functional design requirements documents which address the business’ needs and deliver technical solutions to business problems. • Research unstructured data and provide team members with the defined problems, innovative solutions and recommended actions to optimize proprietary software to meet corporate business strategies. • Prepare and present design functionality to Project Teams in an organized and understandable manner ensuring needs achieved.• Coordinate and communicate the design plan for requirements gathering and execution including on-site/off-site project team members.• Gather and document business requirements into Visio data flow diagrams, storyboards, and use cases for Quality Assurance testing.• Serve as Subject Matter Expert to provide training and guidance to non-technical and new team members on proprietary software.

• Coordinated and implemented 22 projects with minimal staff and funds on-time and under budget while creating an annual surplus.• Allocated and managed projected expenses using MS Excel to ensure annual funding remain on track or under budget.• Generated and maintained event documentation using MS Word and expense summaries using MS Excel for each program.• Mentored team to ensure quality products delivered and desired requirements meet to fulfill the project needs as scoped.• Key Liaison between Senior Staff, Leadership Team and Solution Team members to ensure deliverable were met, conflicts avoided and standardization demanded to promote efficiency and reuse to maintain bottom line.• Identified and documented project gaps to improve overall operations and processes. • Drove and managed the restructuring of leadership from top-bottom to ensure future success of the organization.

• Directed site operations including internal communications, resource allocation, environment configuration and daily bookkeeping.• Managed on-site relationship between vendor, senior staff and customer ensuring product delivery and timelines were attained. • Worked with Finance Director to ensure accounting accuracy and reached annual projected profit increases.

Oak Brook, Il

• Provided consulting, support and training to on-line and campus-based students with log-in, desktop and/or course-related processing issues in a part-time capacity.• Created and escalated call tickets to appropriate team members when necessary.• Coordinated prioritization of incidents and requests to ensure that the most severe issues receive attention first.• Followed up on open incidents and requests to keep call ticket age to a minimum.

• Managed 3 concurrent teams: Intranet, Internet and Lotus Notes, consisting of 9 employees, 3 contractors and 2 interns to address the needs of 24 business groups which included technical and non-technical business users; reporting to a Director.• Recognized as a top 25 IT manager for outstanding performance.• Directed 23 simultaneous intranet, internet and Notes projects on-time and on-budget with minimal resources.• Responsible for all phases of new and existing full life-cycle applications, tools, web sites and portals from conception to completion.• Crafted and implemented processes and procedures that standardizing 80% of Corporate IT, achieving the Board of Directors goal of CMM Level II and meeting governmental Sarbanes-Oxley requirements.• Negotiated continuous communications between teams, customers, vendors and management to achieve aggressive dates and deliverables as scoped with minimal resources.• Appreciated by management and direct reports for promoting a team environment, which welcomed diversity, encouraged career development training and rewarded employees’ efforts.

• Led a team of five to launch the first intranet and internet, which provided agencies with the latest policies and procedures, generated new policy holders and increased corporate revenue; reporting to a Site Manager.• Designed a business-to-business extranet that enabled the creation and maintenance of policies.• Developed tools that allowed agencies to create marketing materials that reduced manual intervention and permitted critical items to be addressed quicker, therefore, increasing the agencies’ bottom-line.• Created and analyzed web-reporting tools which captured policy statistics and data trending to ensure effective reporting.

• Recognized as “DCI Employee of the Month” for developing an effective client tool and delivering it with top-notch customer care.• Implemented the first McDonald’s corporate intranet, allowing Corporate Communications to update employees on current benefits, policies and training availability; including automation of corporate stock price display which eliminated daily manual intervention.• Customized the sales force automation tool, giving regional managers and franchisee owners’ the ability to discuss and adhere to franchisee guidelines; reducing hard copy waste and corporate/franchisee expenses

• Received Amoco Outstanding Achievement Award for “technical skills, dedication and extraordinary customer focus”.• Streamlined daily operations by documenting system standards, processes and procedures, reducing over 50% of future installations and troubleshooting time frames; reducing corporate expenses.• Designed and created the HR Knowledge Management System, an executive work flow tool, then conducted on-site nationwide training sessions to executive management while maintaining application systems, database security and integrity.• Maintained applicant hiring system including scanning workstations (software\hardware upgrades), Notes API batch importer and the Document Imaging Process (IPS, MSS, OCR).

Lotus Notes Developer and System Administrator• Setup and maintained Lotus Notes servers, databases, user ids and daily backups.• Coordinated corporate executive Notes training sessions, class enrollment and course material development.• Created and implemented project plans, status reports, installation procedures and test plans.OracleForms, VisualBasic Programmer/Analyst • Designed, installed and maintained Time Tracking, Sales Administration, Sales Force automation and navigation applications using SQLPlus, Oracle, SQLServer to create sales force efficiency and maximize sales revenue.• Created installation procedures, user documentation and training sessions for all new applications.Windows Desktop Support• Installed MS Windows, MS Office and Lotus Notes on over 200 sales representatives’ laptops and executives’ desktops.• Configured conference training site and provided on-site support for 6 field offices and over 200 sales representatives.• Created, maintained and distributed user training materials while providing daily hardware/ software laptop and desktop support.Lead Programmer/Analyst• Administered project status, design requirements and development staff for mainframe applications.• Provided 24-hour x 7-day/week mainframe support for the corporate Order Management System.• Analyzed, designed and created COBOL II/CICS/DB2 applications for the Pricing, Promotions and Billing business systems.• Created production QMF reports and JCL to run nightly batch jobs to support internal customer requests.

Windows Software Development Program, Information Technology

Bs, Computer Science

Education record

Education record