Chris Smith Email & Phone Number

Kirkland, Wa, Us

Tacoma, Washington, United States

Working to help payors and enterprises empower their members to live healthier lives.

Engaged in the development of Digital Health solutions in the support of transforming health care.

Tacoma, Wa

Specialty Business owns strategy and product management for ancillary health insurance products and services including dental, vision, wellness, EAP and partner discount programs.

Responsible for all aspects of the dental and vision business -- from product and market strategies to provider network and operational efficiencies.

~ Ownership of three lines of business across all market segments responsible for over two million members within the largest health insurer in the Northwest and Mountain State region – managing growth and profitability of dental, vision and EAP products~ Introduced innovative consumer line of products which have grown at double digit month over moth rate since inception and resulted in national industry recognition~ Responsible for strategy and management of product development and life cycle ~ Product innovation was impetus for a Key Note speaker opportunity at the American Dental Association's National Dental Benefit Conference~ President of the Consumer Directed Benefits Association – a national organization whose mission is to advance the adoption of consumerism in health care

~ Worked within the Product Strategy and Development department to provide market insight for the design of products~ Overhauled and redesigned competitive intelligence systems and processes to serve internal customers~ Developed and launched a competitive intelligence intranet portal to enhance organizational knowledge~ Council senior management in matters relating to PREMERA’s strategic market position and planning~ Work with the sales teams to maximize sales call efficiency while engaging in information gathering

~ Owner of competitive and market intelligence responsible for aggregating and analyzing all market intelligence used in business planning across the organization and by external rating agencies such as AM Best and S&P~ Developed and managed a competitive intelligence system to centralize critical business and competitor intelligence for decision makers and the sales team~ Designed and facilitated ad-hoc research to solve business problems – from focus groups for branding and advertising concept testing to custom surveys to measure client performance guarantees or evaluate new product offerings~ Analyzed and reported results of quarterly stakeholder satisfaction surveys with an eye for both internal and external audiences containing specific actionable recommendations for all relevant business units~ Provided market research and analysis for new product development, advertising concepts and strategic planning initiatives~ Managed a research budget of over $300,000 per year

~ Led the integration of technology to optimize work flow and communication by designing and implementing a database to improve efficiency and data accuracy of focus group recruiting~ Supervised, managed and trained a data collection field of 30-35 employees~ Managed multiple projects with tight deadlines and strict guidelines – typically 10 or 20 active projects at any given time~ Reported to upper management and leading project managers daily on project status and recommended actions~ Designed questionnaires and reported key findings for both quantitative and qualitative research for clients such as Paccar and Tesoro~ Produced marketing and promotional materials describing research methodologies and published client testimonials for use in RFP responses

Ba, Marketing, Music, Consumer Behavior

Activities and Societies: Jazz Band, Symphonic Band Chris graduated from Western Washington University with a degree in Marketing.

Education record

Activities and Societies: Honor Society, Jazz Band, Symphonic Band, Marching Band, Junior Achievement, Wrestling, Running Start