Chrissy Pace Email & Phone Number

Maintain and manage multiple complex calendars, including identifying and calendaring important company events such leadership meetings, recurring meetings, prioritizing appropriately, using good judgment in offering solutions to complex scheduling tasks.• Proactively organize and manage communications (emails, phone calls, necessary follow-up); screen telephone or email inquiries (as required), relay messages, redirect calls and respond to urgent inquiries from internal/external stakeholders over multiple time zones.• Prepare and coordinate complex global travel, including accommodations, local transportation, passport/visa requirements. Proactively compile, submit, and track expenses. Proactively anticipate potential travel issues and respond accordingly.• Meeting planning for global audiences and organize/prepare meeting materials such as agendas, handouts, presentations, etc.• Proactively manage projects/deliverables/due dates for the M&A department – following up with project owners, key stakeholders, and employees as needed to meet assigned due dates successfully. Help draft and maintain “best practices” and guidelines for a worldwide M&A function. Drive an environment of continuous process improvement, including initiatives to enhance efficiency, quality and productivity.• Establish, update and maintain files, inventories, records, etc., as necessary, including paper, electronic and other platforms as needed.• Develop and modify new and existing PowerPoint presentations, correspondence and Excel spreadsheets.• Serve as an information source and respected advisor on departmental and organizational policies and procedures as well as developments in IT tools and other resources.Confidential• Generate, compose and edit confidential, routine and non-routine documents. Proof-read documents and materials and correct as necessary and/or compose routine correspondence.

Framingham, Massachusetts, United States

Executive level support for the New England South Regional President, maintaining a trusting relationship with leadership and support staff.Independently manage the Region President's calendar without input and guidance.Administratively support seven Districts of Santander Bank New England South at the executive and branch level.Create Regional Leadership Team Meeting, District Executive Meeting and Organizational Leadership Meeting agendas and prioritize topics for discussion.Project Lead Employee Recognition Programs for Corporate and Branch Level engagement.

Boston, Ma

• Project managed the Santander U.S. Board Members travel, event planning, board prep meetings, and on sight logistics.• Anticipated client needs/requests and proactively contributed recommendations/solutions to provide a high level of customer service and support.• Maintained and improved coordination with internal constituents and legal entity counterparts to ensure alignment for Santander U.S. Board of Directors, Board Budget, and Director Expenses.• Assisted with U.S. Board budget, invoice processing and approvals.• Responsible for maintaining all accurate records of board member expenses.• Managed and uploaded all U.S. Board materials on Diligent software including monthly tracking of Diligent User access.• Organized Committee Meeting materials, minutes, attendance, director communications, calendars, contact lists and other governance record keeping.• Provided final U.S. Board and Committee materials to the Regulators.• Researched best practices for the Board Governance Team keeping a library of information for easy reference.• Completed all assigned training (Compliance, BSA, Audit, Code of Conduct, Data Management and all required mandatory trainings.

Boston, Massachusetts, United States

Maintained three extremely active calendars of appointments; completed expense reports; composed/prepared correspondence; arranged travel, itineraries, agendas, and documents for travel-related meetings.• Provided “Gatekeeper” and “Gateway” Role, prioritizing access to the department heads.• Prioritized incoming issues and concerns including those of sensitive or confidential nature.• Supported meeting preparation for upcoming Board Meetings, Business Reviews, and Regulatory Reviews.• Created Staff Meeting Agendas gathering items from various sources.• Built effective working relationships with staff at all levels of the organization translating to increased cross-office and cross-hierarchical communication.• Worked independently and make decisions for the department heads when needed.

Washington, District Of Columbia, United States

Proactively managed EVP’s high-volume calendar, act as the Gatekeeper, independently scheduling appointments in a manner that supports the accomplishments of the EVP’s goals and required duties.• Prepared correspondence, presentations, reports, materials, and agendas, while maintaining confidentiality of department documents and files.• Created meeting agendas gathering items from various sources and distributed to attendees in advance for preparation.• Worked closely with CEO and CEC Executive Administration Team to insure alignment on priorities and initiatives.• Served as liaison and first point of contact for the EVP, Public Policy for the Leadership Team, Board Members, and internal teams with the highest standard of confidentiality and professionalism in the EVP’s office.• Contributed to department job engagement, morale of team and relationships with other department members, as well as external partners, Board members, other associations, and vendors.• Worked with Communications on speaking engagements, gathering information, providing talking points, presentation creation, and travel arrangements.• Managed correspondence flow by reviewing and prioritizing all emails, voicemails, and drafted responses as needed.• Created a weekly status report to ensure the timely review of action items, reminders, deadlines are met and follow-up on all outstanding items.• Managed all travel arrangements, agendas, itinerary and expense reporting via Concur.• Built effective working relationships with staff at all levels of the organization translating to increased cross-office and cross-hierarchical communication.

Canton, Massachusetts, United States

Responsible for keeping the SVP informed on all upcoming commitments and responsibilities.• Prepared agendas, weekly status reports, managed calendars, coordinated webinars.• Reviewed and prioritized all correspondence, email, voicemail.• Processed SVP expenses via Concur Expense Tool. Reviewed and approved expense reports for SVP’s Direct Reports.• Worked closely with Leadership Team and Executive Assistants to ensure alignment on initiatives and upcoming meetings.• Managed SVP’s internal and external speaking engagements, providing content from direct reports, managed travel, and itineraries.• Conducted onboarding for new hires.• Assisted Foundation Team to provide administrative support to the Dunkin’ Brands Community Foundation. Gathered presentations from external board members, assisted with travel, agendas, and off-site venue planning.• Supported Director of Finance, gathered and format data to be presented during Quarterly Earnings calls, working with internal IT team to ensure conference room is functional and prepped for calls.• Provided strong advocate for team environment.