Christa Peters, Med Email & Phone Number

Sunnyvale, Ca, Us

Social media platform with more than 1 billion members connecting the world’s professionals. Responsible for leading the Training, Wellness, Knowledge Management and Policy Operations Teams.■ Created and implemented a plan to successfully transform a team with delivery skills to a design team, leading to increased productivity, reduced ramp times & increased quality scores of reviewers.■ Developed innovative Road Map and quarterly OKRs that significantly impact learning outcomes, process improvement, knowledge management articles/process, wellness and culture. ■ Migrated Learning Management System in <3 months - saving $75,000, improving learning quality, and ensuring a regular release of data dashboards leading to continuous improvement.■ Introduced multiple metrics to gauge learners, designers and knowledge managers’ skills. These changes ensured exceptional improvement in ramp times, productivity and quality or reviewers.■ Planned and led proactive training efforts for elections, fraud, and romance scams which increased quality scores and ensured fewer public relations errors on platform.■ Co-Chair Women in Trust Mentorship Program: Trained, created resources, and paired 26 mentors with mentees developed and led a plan for mentorship month activities.

Allen Park, Michigan, Us

Global BPO that provides customer service, consulting and digital solutions in the automotive industry. ■ Led a team of ~50 instructional designers & knowledge bank authors in 7 countries to develop and introduce exceptional blended learning materials, which led to better learner and trainer experiences, higher and sustained customer NPS and employee satisfaction scores.■ Procured & implemented new design software that transformed learning experiences, adding 25% more eLearning, creating blended learning programming and reducing ramp times. ■ Identified and reported on metrics, which led to quality decision-making about: work prioritization, professional development, changes to curriculum, and development of test questions/assignments.■ Created a visionary plan, which included 13 areas to develop processes, people and technology to become a global leader in L&D and prepare for organizational growth.

Denver, Co, Us

Role Profile: Created and reimagined training content for a non-profit charged with preventing & investigating abuse in national sports organizations.■ Quickly & successfully overhauled the design for two major pieces of online curriculum using Articulate Storyline.■ Completed minor edits to additional courses, which increased functionality, protected diversity (captioning & colours), adhered to brand, and improved learner experience and feedback.

San Francisco, California, Us

Role Profile: Built a L&D team and materials from scratch for a software startup changing prescription fill and delivery ~700 employees■ Built a successful, new (from scratch), scalable onboarding and leadership development program for ~300 new employees/year.■ Measured success of new onboarding program using 7 data points, allowed for continuous improvement and decreased ramp times.■ Built a national pharmacy certification preparatory course for uncertified employees.■ Developed ambitious vision & budget (budget increased from $0-$100,000); grew training team from 2-6 members).■ Developed instructional design and training skills of a team of 6 SMEs, spread over 3 sites to deliver exceptional programming.■ Built ~100 online courses and ~50 instructor led courses. Supervised design & quality analysis for the ~50-75 courses built by the team.

Aurora, Colorado, Us

Role Profile: Senior Learning & Development Professional - Researching and building learning and organizational development program for non-profit HMO.■ Researched, developed, and lead leadership development & career- pathing programs - lead to most internal promotions in company's history.■ Successfully, developed & managed a visionary budget of more than $400,000/year.■ Managed and developed 3 full-time employees to develop, deliver, and grow a large learning management program.■ Successfully re-designed 3 onboarding programs: all employees, and employees in the two largest departments.■ Researched, procured & used technology to develop & deliver online learning: Articulate Storyline, Camtasia, and a Learning Mgmt System.

Vancouver, Bc, Ca

Role Profile: Led a team of L&D professionals to take a foundation program to next level for a non-Profit HMO serving Medicaid clients, ~500 employees.■ Researched, developed, and led leadership development & career pathing programs - led to most internal promotions in company's history.■ Successfully, developed & managed a visionary budget of more than $400,000/year. ■ Hired, led and developed 3 full-time employees to develop, deliver, and grow the learning management program.■ Successfully re-designed 3 L&D programs: one program for all employees & two programs for employees in the two largest departments.■ Researched, procured & used technology to develop & deliver online learning, which transformed the quality of learning materials.

Vancouver, Bc, Ca

Role Profile: Raise public awareness about safety risks and develop training opportunities for clients■ Developed plan, messaging, and material for safety programs regarding railway safety, ski hill safety, and carbon monoxide poisoning.■ After one-month’s employment as a maternity leave replacement, was promoted to full-time employment as a key staff member.

■ Developed a recruitment program and plan.■ Developed a training program to ensure employees provided exceptional customer service and food knowledge.■ Built relationships with community organizations and members on behalf of the restaurant.■ Developed an event and marketing strategy to increase sales by more that 30% and quadruple holiday parties.

Role Profile: Develop and lead staff and member development programs to initiate organizational culture change.■ Developed training programs for managers, team members, andeducation department staff to aid in coaching, time management, altering organizational culture, and building employee skills and morale.■ Created and led organizational member development training program geared to change organizational culture.■ Implemented and lead weekly work-plan meetings with managers and team members on subjects including production, goal setting, achievement, and prioritizing workload.■ Built assessment structures to hire, coach, promote, re-assign, retain, discipline, and discharge employees.■ Worked with Subject Matter Experts to create continuing education courses on nursing practice.

Master Degree, Education - Distance Education

Strategic Data Storytelling, Data Processing

Post-Baccalaureate, Instructional Design

Certificate In Dialogue And Civic Engagement

Ba, Political Science, Honours

Certification

Bc Recreation And Parks Association Personal Training Certification, Personal Training