Christen Romness Email & Phone Number

Helsinki Metropolitan Area

Part of the global Services Sales & Offering team. Optimize Project Delivery and Resource AllocationCollaborate with account management and Customer Services leadership to accurately scope project delivery and resource efforts. Package these offerings to align with customer needs, especially in complex and global program opportunities.Establish Project BaselinesValidate that the scope, schedule, and resourcing are signed off and align with the sales order and agreement to ensure proper project baselining. Additionally, implement adequate project governance mechanisms to maintain control and oversight.

Helsinki Metropolitan Area

• Managed change requests and issue resolution for cloud-based solutions in the Nordics region at Basware.• Collaborate with customers to optimize business processes and enhance user experience.• Provided support to ensure seamless implementation and utilization of services.• Developed strong communication and problem-solving skills in a fast-paced environment.

Helsinki, Southern Finland, Finland

Here at Auntie we help your company support your most valuable asset; your employees! Is the home office hard to cope with; we can help! Problems sleeping; we can help! Feeling Stressed; we can help! Contact me today and I'd be happy to set up a meeting and see how we can help.

Helsinki Area, Finland

As a Product Owner for Cloudias Planning product, I was responsible for developing the road map and implementing it. I would work together with a team of developers to implement the new features using SCRUM methodology.My responsibilities included:- Interacting with current and potential clients to get improvement suggestions- Filtering the suggestions received from internal and external parties- Presenting the new features in a company wide meeting. I would have this meeting after every updatethat included new features.- Going through bug reports and making sure they are bugs and, if they are, that they have enoughinformation for the developers- Presenting a roadmap quarterly to the steering comity group

Helsinki Area, Finland

As the Beta test coordinator, I was responsible for testing the systems before the updates and changes were rolled out to our clients. Whenever bigger changes were implemented, I would organize an internal team for testing. Part of my role would also be to evaluate if the bugs/suggested changes would impact enough to warrant postponing the launch of the new features.

Helsinki Area, Finland

My responsibilities included- Presenting the products to potential clients- Highlighting products/features that could help potential clients and how our systems could help them achieve savings; both time and money.- Localization of products. I translated our systems from English to Norwegian and later I managed the localization- Assisting support if the client preferred Swedish.

Dublin, Ireland

As a Technical Support Specialist I was responsible for escalating technical issues on the Recruiter platform to engineering, Tier 3 or Product. I used in-depth product knowledge helping to identify if it's was technical issue or a question about product enhancement. I also ran training for the local Enterprise team helping to increase the knowledge in the wider team.As a member of the Tier 2 team I was a point of contact for technical questions.I mentored new hires, helped to answer any questions they might have or point them in the direction where they might find the answer.

Dublin, Ireland

As a Global Enterprise Support Specialist I supported Corporate clients worldwide. I dealt with all English speaking markets and I was the main point of contact for the Nordics for sales and clients. I am provided support and great customer service to LinkedIn's Enterprise clients, by phone email and webex. I would also provision new account set ups, add-ons and renewals.

Dublin, Ireland

I spent 4 months as an Accounts Payable Specialist as a part of a pilot rotation program for top performers. My responsibilities here included:- Processing expenses with Oracle I-Expense.- Doing Month-end close and accruals.- Processing invoices and credit notes.- AP Sub-Ledgers for France and at times also for Sweden and Italy

Dublin, Ireland

I spent 4 months in Order Management as a part of a pilot rotation program for top performers. My responsibilities here included:- Order approval using Salesforce.com CRM system and Oracle Service Contract- Supporting the Sales Reps with contract issues- Creating reports for senior management- Collaborate across different departmentsI also spent part of the time in Order Management as a Sales Operations Analyst. This included, forecast modeling, new market development and market analysis.

Dublin, Ireland

- Interact with our Global customer base in English- Supporting the Premium Subscribers by email and by phone- Help locate technical problems- Assist CS team in India- Mentor new hires- Provide education to LinkedIn’s (at the time) 150+ million professionals in a multichannel communication environment.

Dublin, Ireland

Country Specialist for Geo Ops Project at Google. In my position as a Country Specialist in the Geo Ops Project I was involved to develop Google maps. My main area of responsibility was Norway. An important part of the job was daily contact with my colleagues in India, USA and Switzerland.

Dublin, Ireland

In my position as a Technical Support Agent I provided technical support to 12 big companies in the Nordics. On a daily basis, I handled technical questions related to a range of applications from VPN to Microsoft products such as Word, Excel, PowerPoint and Outlook and some company specific applications. I was also the backup coach for my service desk and helped train the new agents. The desk was transferred from Copenhagen to Dublin in August 2009, I was involved in the knowledge transfer and the transition, including six weeks training in Copenhagen. During my time at CPL/HP I developed excellent communication skills as most the work was done by phone.

Soukka, Finland

As the manager of the playschool I had responsibility for 4 staff members and 30-34 kids. My responsibilities included acquiring new customers, staffing and substitutes, planning the curriculum for the school year, organising trips, parent evenings, parent talks, teaching the English preschool classes and overseeing the Finnish preschool. Working together with social services to help challenged pupils was also part of my work.

Oslo Area, Norway

My responsibilities included working in the shop advising customers on our offers, making sure the shelves were full and working at the cashier.

Notodden, Norway

I worked as a temp in a plastic production factory. The working hours were based on a rotational 5 shift.

Kirkenes, Norway

During my year as a border patrol guard I was promoted to the rank of Corporal. My work included responsibility for paying the wages and booking plane tickets for the soldiers.

History And Political Science

Honor student

General Teacher, Teaching

English

Information Technology And Economics