Christiaan M. Email & Phone Number

Tampa, Florida, United States

Provide oversight of Maintenance Technicians' time management to ensure productivity and efficiencyTrain and develop technicians to enhance skills and performance in the marketTrack work order completion percentage and other key metrics to measure team effectivenessInspect and manage company vehicles and tools to ensure proper functionality and compliance with safety standardsCoordinate and allocate tools, vehicles, and personnel for inspections and completion of assigned service request work ordersManage parts and material purchases, ensuring accurate documentation and cost assignment to relevant projectsOversee after-hours and emergency dispatch for urgent maintenance service requestsUtilize fleet management tools to monitor and maintain proper use of company-provided vehicles

Tampa, Florida, United States

Provides training and mentorship to other technician roles, as well as guidance on technical issues, maintenance and repair questions, and troubleshootingHandles advanced repairs and maintenance tasks, ensuring timely & effective resolutions to work orders and resident issuesDiagnoses and addresses intricate issues related to plumbing, electrical systems, HVAC, appliances, and a broad range of residential maintenance tasksCollaborates with leadership to review existing processes and to support the implementation of new initiatives; focused on efficiency, saleable opportunities, cost-effectiveness, and best practicesPerforms repairs to a high standard of quality to productivity standardsActs as a quality reviewer for members of the team; participates in quality feedback delivery and calibration sessionsMaintains accurate records in all systems, generating comprehensive reports of work completed using digital tools and systemsAssists in team training to enhance team-level skills and knowledgeFosters a collaborative and productive team environmentStrong communication skills; regularly interacts with residents' internal and external customers both in person and through digital communicationThoroughness in inspecting, diagnosing, and addressing issuesWillingness to engage in continuous learning and development; maintains certifications and required licensureCapacity to make informed decisions independently and under pressure; escalating where appropriateStrict adherence to safety protocols and a commitment to creating and maintaining a safe work environmentAdheres to all fleet and driving policiesSupports the pilot and build-out of resident and third-party saleable services completed through the Field Services organizationMaintains vehicle inventory of tools, supplies, and other equipmentOversees and coordinates larger Turns and Renovation projects

Palm Harbor, Florida, United States

• Performed routine maintenance and repair on community equipment to include plumbing, light bulb replacement, A/C maintenance, electrical, carpentry and mechanical repair.• Inspected, repaired, and maintained appliances such as stoves, refrigerators, dishwashers, and laundry machines in the apartments.• Diagnosed issues reported by tenants and determined the appropriate course of action to resolve them efficiently.• Ensured that the physical facilities, buildings, and infrastructure are well-maintained and in compliance with safety and regulatory standards.• Collaborated with external vendors and contractors for specialized maintenance services, such as HVAC repairs, electrical work, or building renovations.• Maintained accurate records of maintenance activities, including work orders, repairs completed, and inventory of supplies and equipment. Identified areas for process improvement and optimization within the maintenance department.• Developed and overseen emergency response plans for maintenance-related incidents, such as equipment failures, power outages, or natural disasters.• Provided training and development opportunities for maintenance staff to ensure they are skilled and knowledgeable in their roles.

New Port Richey, Florida, United States

• Developed and implemented maintenance strategies and plans to ensure the reliable operation of equipment, machinery, and facilities while providing agile coaching to team members. • Established clear metrics and key performance indicators (KPIs) to measure the effectiveness of maintenance activities. Held the maintenance team accountable for meeting objectives and continuously improving their performance.• Embraced a servant leadership approach, prioritizing the needs of the maintenance team and serving as a mentor and guide. Mitigated blockers and supported iteration execution by removing impediments to their work and provide support in achieving their goals.• Developed and managed the maintenance budget, including cost estimation, expense control, and resource allocation.• Overseen the maintenance and repair of machinery, equipment, and assets.• Ensured that the physical facilities, buildings, and infrastructure are well-maintained and in compliance with safety and regulatory standards.• Collaborated with external vendors and contractors for specialized maintenance services, such as HVAC repairs, electrical work, or building renovations.• Addressed unexpected breakdowns and maintenance emergencies by identifying issues, diagnosing problems, and implementing effective solutions to minimize downtime.• Identified areas for process improvement and optimization within the maintenance department.• Developed and overseen emergency response plans for maintenance-related incidents, such as equipment failures, power outages, or natural disasters.• Provided training and development opportunities for maintenance staff to ensure they are skilled and knowledgeable in their roles while improving the teams problem-solving and decision-making abilities.• Embraced adaptability and flexibility in responding to changing maintenance requirements or unexpected issues. Encourage the maintenance team to be resilient and agile in their approach to problem-solving.

Tampa, Florida, United States

• Direct hiring, training, and performance evaluations of marketing or sales staff and oversee their daily activities.• Coordinated or participated in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.• Embraced a servant leadership mindset, prioritizing the needs of the marketing team and removing impediments to their progress. Serve as a guardian of the Scrum framework, ensuring adherence to its principles and values while providing agile coaching to team members.• Mediated conflicts or disagreements within the marketing team, fostering constructive dialogue and consensus-building. Help resolve any impediments or interpersonal issues hindering team progress to promote effective communication between team members and stakeholders.• Conducted market research, competitor analysis, and customer segmentation to identify opportunities and optimize marketing campaigns to create and refine user stories.• Provided coaching and mentorship to marketing professionals, fostering their growth and development. Offer guidance on adopting agile principles and practices to enhance productivity and adaptability. • Utilized data analytics tools, such as Google Analytics and marketing automation platforms, to track campaign performance and measure key metrics.• Leveraged customer data and insights to improve customer targeting, optimize marketing channels, and personalize messaging for maximum impact.• Facilitated collaboration with stakeholders, including sales, product management, and finance teams. Ensure alignment of marketing initiatives with broader business objectives and gather feedback for iterative refinement.• Analyzed marketing data to identify trends, evaluate marketing campaign effectiveness, and make data-driven recommendations for continuous improvement.

Tampa/St. Petersburg, Florida Area

• Prioritized safety in all maintenance activities and promoted a culture of safety within the team. Ensure that maintenance technicians are trained in proper safety procedures and equipment usage to minimize risks and ensure workplace safety, emphasizing the importance of safety in all tasks.• Conducted scheduled and unscheduled maintenance tasks, including inspections, service requests, replacements, and modifications of equipment and systems as required by customers.• Diagnosed and troubleshooted advanced issues related to HVAC equipment, identified defective equipment, components, or wiring, and performed repairs or replacements accordingly.• Assisted property management and vendors in resolving various maintenance issues, including HVAC, air ventilation, plumbing, flooring, and electrical malfunctions.• Responded promptly to emergency maintenance requests and performed necessary repairs to minimize downtime and ensure safety.• Implemented preventative maintenance programs to proactively identify and address potential issues, improving equipment reliability and minimizing breakdowns.

Orlando, Florida Area

• Embraced adaptability and flexibility in responding to evolving maintenance requirements and unexpected challenges. Encourage the maintenance team to be resilient and agile in their approach to problem-solving, enabling them to adjust quickly to changing circumstances.• Utilize agile principles to effectively manage resources such as vehicles, equipment, and personnel. Optimize resource allocation by considering factors such as priority, skill set, and availability to maximize efficiency and productivity.• Conducted scheduled and unscheduled maintenance tasks, including inspections, service requests, replacements, and modifications of equipment and systems as required by customers.• Diagnosed and troubleshooted advanced issues related to Commercial HVAC and food equipment, identified defective equipment, components, or wiring, and performed repairs or replacements accordingly.• Assisted property management and vendors in resolving various maintenance issues, including HVAC, air ventilation, plumbing, flooring, and electrical malfunctions.• Responded promptly to emergency service requests and performed necessary repairs to minimize downtime and ensure safety.• Implemented preventative maintenance programs to proactively identify and address potential issues, improving equipment reliability and minimizing breakdowns.• Promoted effective communication between various parties, such as field personnel, drivers, service providers and stake holders.• Assigned resources, such as vehicles, equipment, or personnel, to specific tasks or locations.

Tampa/St. Petersburg, Florida Area

Oversaw daily operations of the [specific department/area] during assigned shifts, ensuring smooth and efficient operations.Managed a team of [number] employees, including hiring, training, scheduling, and performance management.Developed and implemented effective strategies to drive sales, improve customer satisfaction, and increase profitability.Monitored and maintained inventory levels, ordering supplies as needed and minimizing waste.Conducted regular team meetings to communicate goals, provide feedback, and address any concerns or issues.Ensured compliance with company policies, procedures, and safety regulations.Handled customer inquiries, resolved complaints, and maintained a high level of customer service.Prepared and analyzed sales and performance reports, identifying areas for improvement and implementing corrective actions.Collaborated with other managers and departments to achieve company objectives and maintain a cohesive work environment.