Christia Lopez

Christia Lopez Email and Phone Number

Quality Assurance Specialist at Travelperk via Yngen Datacom Corp @ TravelPerk
barcelona, catalonia, spain
Christia Lopez's Location
Calabarzon, Philippines, Philippines
About Christia Lopez

I am a Quality Assurance Specialist for a company with headquarters in Spain, however I am situated in the Philippines. In 2022, I was promoted to Quality Assurance Specialist for a pioneer account, and that is where I started. I have six years of customer service experience, which prepared me to take on a larger responsibility.As a specialist in quality assurance, it makes me more meticulous and exacting when developing new standards. I can also support agents in ensuring high output standards without sacrificing other measures. I do coachings and chats to evaluate the difficulties faced by the agents and dig further into the fundamental causes to create better action plans.To provide the client a more comprehensive picture of how the firm is faring, I also provide business reports that include the site's quality status and ratings that are satisfactory.I can work under pressure as long as I manage my time well and complete my assignments on schedule.We had no idea that during this pandemic things like working from home would be feasible. I tell you that you may depend on me to do the task given to me.

Christia Lopez's Current Company Details
TravelPerk

Travelperk

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Quality Assurance Specialist at Travelperk via Yngen Datacom Corp
barcelona, catalonia, spain
Website:
travelperk.com
Employees:
435
Christia Lopez Work Experience Details
  • Yngen Data Communications
    Travel Consultant
    Yngen Data Communications Feb 2020 - Present
  • Travelperk
    Quality Assurance Specialist
    Travelperk Feb 2020 - Present
    Philippines
    View
  • Onlinejobs.Ph
    Social Media Manager
    Onlinejobs.Ph Jun 2019 - Present
    Administrate the creation and publishing of relevant, original, high-quality content (for all channels and ads)Identify and improve organizational development aspects that would improve content (ie: employee training, recognition and rewards for participation in the company’s marketing and online review building).Create a regular publishing schedule and promote content through social advertising.Leverage the right tools to manage your content.Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.Integrate all channels of marketing (social media, SEO, content marketing, email, print and digital marketing)Manage or oversee all social advertising campaigns.
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  • [24]7.Ai
    Chat & Customer Support
    [24]7.Ai Jun 2019 - Jan 2020
    Ncr - National Capital Region, Philippines
    A Live Chat Support Agent is responsible for answering queries and assisting customers through chat. It is their duty to be readily available to provide help or a solution in real-time, thus the term "live". While possessing the skills, training and work experience to be able to handle queries from customers in a professional, clear, and concise manner.
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  • Hsbc
    Customer Service Representative
    Hsbc Aug 2016 - May 2019
    Philippines
    Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfaction
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Christia Lopez Skills

Microsoft Office Social Media Marketing Helping Clients Office Administration Instagram Marketing Customer Service Customer Relationship Management Canva Google Suite Graphic Design Social Media Marketing

Christia Lopez Education Details

Frequently Asked Questions about Christia Lopez

What company does Christia Lopez work for?

Christia Lopez works for Travelperk

What is Christia Lopez's role at the current company?

Christia Lopez's current role is Quality Assurance Specialist at Travelperk via Yngen Datacom Corp.

What schools did Christia Lopez attend?

Christia Lopez attended Polytechnic University Of The Philippines.

What skills is Christia Lopez known for?

Christia Lopez has skills like Microsoft Office, Social Media, Marketing, Helping Clients, Office Administration, Instagram Marketing, Customer Service, Customer Relationship Management, Canva, Google Suite, Graphic Design, Social Media Marketing.

Who are Christia Lopez's colleagues?

Christia Lopez's colleagues are Natxo Treig León, Emma Markus, Albert Zhao, Oscar Lundin, Sofía Salguero Lima, Justin Asquith, Joseph Brandim Howson, Phd.

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