I work with sales executives, account management teams, and insurance carriers servicing middle market and large clients with their employee benefits insurance needs. - Provide support to 2-3 Employee Benefits Account Managers. Assist in system maintenance and preparing client communications including open enrollment material. - Work closely with insurance carriers on information requests such as implementation paperwork and processing renewals. - Shadow experienced account management staff and attend meetings to obtain realistic perspective of on-the-job tasks performed.

As a Patron Services Agent in the box office at Hale Centre Theatre, I am passionate about providing exceptional customer service to theatregoers. With a focus on enhancing the audience experience, I assist with ticketing, reservations, and all aspects of box office operations. My goal is to ensure every guest has a seamless and memorable visit to our theatre. I thrive in dynamic environments where problem-solving and clear communication are key, and I'm committed to fostering a welcoming atmosphere for all patrons.

• Oversaw and managed a team of 12-15 Writing Fellows, providing guidance, training, and support to ensure the success of the peer tutoring program• Fostered a supportive and inclusive atmosphere within the Writing Fellows team• Acted as a liaison between students, faculty, and program administrators to address concerns, gather feedback, and ensure the program's alignment with university goals• Developed and conducted comprehensive training sessions for Writing Fellows, enhancing their tutoring skills and promoting a collaborative learning environment• Collaborated with faculty and academic departments to identify areas of improvement in student writing skills and tailor program resources accordingly

• Supervised a team of ushers and front-of-house staff, ensuring their adherence to company policies and providing ongoing training and support• Coordinated and oversaw the smooth operation of front-of-house activities during performances, including seating arrangements, crowd control, and ticket scanning• Implemented and maintained efficient and friendly customer service practices, ensuring patrons had a positive and memorable experience at the festival• Monitored and enforced safety protocols and emergency procedures, contributing to a safe and secure environment for both patrons and staff• Resolved customer concerns and inquiries in a timely and professional manner, addressing any issues or complaints to maintain customer satisfaction• Maintained accurate records of attendance, ticket sales, and customer feedback, providing valuable data for future planning and decision-making

• Organized and maintained department processes and documentation• Coordinated event and conference assistance including planning, coordination, set-up, registration, and take-down • Maintained department registrations, applications, records, and reports • Researched and reported participant personas for market research

• Rated as excellent in anonymous feedback surveys from students – measured by allowing students to feel welcome, addressing their needs and concerns, giving clear suggestions, showing respect toward their work. • Demonstrated effective time management in order to transition between appointments. • Followed through with receptionist responsibilities including scheduling appointments (over phone and in-person), and effectively directs individuals to any other assistance they require.

Oversee front of house operations for a performance with 200-900 patrons in-house, ensuring their safety and well-being while also meeting any other needs of staff.

Registered Behavior Technician with the BACB. Team Lead position includes duties of designing, planning, and implementing lessons, ensuring the structure of behavior sessions is maintained, and coaching staff within the assigned cluster.

Behavior technicians are responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans. I assist patients with day to day activities, monitor their behavior, record and collect data on patients' progress, and communicate with clients and their parents as to progress and barriers regarding their goals.

Oversaw front-of-house operations while fulfilling any other responsibilities of the Supervising Manager when needed. Exhibited meticulous preparation and effective and personable communication with patrons and other managers to ensure satisfactory experiences and efficient productivity.

Intermediate knowledge of process and function of business within a car dealership - emphasis on accounting and sales. (Shadowing as well as hands on experience).

Provided a positive and qualitative experience for each customer. Encourage fellow team members to improve in efficiency and organization.