• Partner with client HR and leadership teams to align team development needs with the organization's capabilities and resources.• Manage the new student onboarding and orientation process.• Oversee flight training program design, managing new student intakes and working with flightinstructors to create performance measurement guidelines and capability KPIs.• Provide participant performance reviews and adjust training programs as required.• Entered and updated all student information and training documentation within internal CRM system

• Maintained responsibility for scheduling flight and simulator training sessions to ensure successfulprogram execution and completion.• Organized in-call theory sessions to review and completed all required training requirements.• Completed monthly student performance reports for internal team and client review.• Identified opportunities for improvement across training and customer service activities as part of wider Quality Assurance efforts.

Supporting activities to ensure the operational readiness of the United States Army and contributing to unit good order and effectiveness, key accountabilities revolved around:• Structured and oversaw daily flight operations, planning flight paths while assessing weatherconditions and maintaining an awareness of crew hours.• Assisted with training and professional development of junior service personnel.• Elevated team morale and productivity through implementing innovate employee engagementinitiatives.• Conducted regular and ad hoc performance reviews, offering support and mentorship when required.• Participated in team member career planning assessments.• Ensured compliance to all statutory guidelines and human resources policies.• Responded to and resolving employee relations issues, maintaining team cohesiveness and teammember retention.• Advocated for energized DEI across all staffing and deployment activities; helping create a culture of teamwork and belonging