At Matterport, we improve the way people understand and interact with the physical world by making every space more valuable and accessible. With over 15 billion square feet of data and growing, we’re building the largest digital library of spatial data and information in the world.

In charge of Product CX and Product Design for TrueMoney Wallet, one of the leading e-wallets in Southeast Asia.* Represented the voice of the customer within the organization; responsible for synthesizing user feedback into actionable insights.* Monitored the end-to-end customer journey for key use cases. Led product teams to uncover friction points and to implement product design solutions to resolve them.* Oversaw UX design for multiple product areas, including personal savings and investment accounts, personal loans, insurance, expense tracking, biometric registration (eKYC), customer support automation.* On-plan to grow the product design team from 12 to 20 designers. Responsible for all aspects of team performance and professional growth through OKRs and career ladder.* Responsible for implementing "Design Thinking" framework to deliver more user-centric solutions.* Led design system creation to drive greater UX/UI consistency and increase project efficiency.* Drove the adoption of "DesignOps" concept to use standardized methods and tools for key design activities (e.g., user research, design ideation).* Developed a culture of learning via online group training, innovation workshops, and knowledge sharing.

Product owner for a portfolio of SaaS ecommerce logistics systems for the leading ecommerce marketplace in Southeast Asia.* Directed a team of product managers responsible for SaaS ecommerce logistics systems, including warehouse returns management and billing management.* Defined the product roadmap with business and technical stakeholders across 6 countries.* Set product KPIs and monitored performance against them.* Managed remote product management and engineering teams in Thailand, Vietnam, and India.

Product lead for Android and iOS ecommerce mobile apps, with over 80 million downloads.* Led development of mobile app features to achieve weekly and quarterly KPIs & OKRs.* Hired and managed a team of product managers, developers, and QA engineers.* Fully responsible for the complete redesign of Android and iOS apps to improve UX, customer engagement, and performance. Increased conversion rate, session duration, and user engagement.* Hands-on product owner for new features; from requirements definition through QA testing and launch.* Led mobile app search and filtering enhancements to increase customer usage and conversion rate.* Redesigned product detail page to improve UX/UI. Increased user engagement and add-to-cart conversions.* Collaborated with development teams to use agile Scrum methodology for mobile development.* Coordinated UX designers and developers to launch feature MVPs and use learnings to iterate on improvements.* Used analytics tools to apply a data-driven approach to improving app performance and enhancing customer experience.* Partnered with business stakeholders to define the mobile product roadmap and create product requirements.

Led the planning and execution of the regional product roadmap for the leading e-commerce marketplace in Southeast Asia.* Worked with CPO and C-level stakeholders to plan quarterly product development roadmap.* Oversaw delivery of roadmap by distributed product development teams.* Led complex cross-functional projects that required more senior leadership.* Led redesign of mobile app home and landing pages plus branding refresh. Increased user engagement, depth of visit, and session duration.* Launched mobile app visual search; users can snap a photo and search for similar items on Lazada.* Led design of platform for building mobile landing pages and creating in-app merchandising.* Coached product managers on writing customer-centric requirements and user stories.

Ran the ecommerce business for a portfolio of video surveillance companies.* Orchestrated every aspect of ecommerce websites responsible for 20% of company revenue, including site design and information architecture, product merchandising, SEO, usability and content development.* Hired and managed team responsible for web design and development, product merchandising, and email marketing.* Coordinated ecommerce strategy with the corporate leadership team.* Re-launched online store on the Magento ecommerce platform, including integration with company order management system. Improved search engine rankings & increased revenue by 15%.* Oversaw email marketing activities for 3 companies, sending 60 emails per month to 120,000 subscribers.* Supervised all SEO agency activities. Main ecommerce website ranked on Google page one for highly competitive search terms.* Launched a nationwide network of over 300 marketing websites for dealer partners.* Launched an affiliate marketing program, and grew it to over 3,000 affiliates.

Project manager for the web and platform teams. Managed projects in Hansoft and kept teams on-track to meet milestones. Worked with team leads to plan sprints and reported progress to studio management.* Coordinated all projects for web and online platform teams to support videogame website receiving over 2M visits and 30K account registrations per month with large traffic spikes.* Managed website CMS upgrade from Drupal 6 to 7 along with integration of third-party e-commerce system.* Used Agile/Scrum project management methodology to develop milestone plans with stakeholders, plan sprints with project teams, and execute tasks to completion.* In less than 6 months established highly efficient project management practices for my teams which resulted in task completion per sprint rising to over 95% of planned tasks.* Spearheaded PCI compliance project. Coordinated multiple departments to bring BioWare IT systems into compliance.

Managed the web team responsible for corporate and game websites. Led high-profile site launches and redesigns.* Managed web department staff responsible for portfolio of high-traffic websites.* Coordinated multiple web site launches to support game studio and marketing initiatives.* Headed redesign of main corporate website. Responsible for information architecture, wireframes, art direction, content strategy, localization into 5 languages and project management.* Selected new ecommerce system. Defined requirements and managed RFP process.* Integrated web analytics platform to enable data-driven decision making and optimize online advertising.* Deployed web content management system for easier website management and scalability.* Redesigned user account creation and management systems. Increased customer acquisition & retention.* Implemented an upgraded site search across company websites to improve search result relevancy.

Responsible for formulating and executing online strategy to support the marketing goals of the commercial business side of the company. Managed web component of major product/brand launches.* Developed B2B web site strategy for portfolio of sites with over 10M monthly page views (e.g. AMD.com).* Executed online component of multi-million dollar product launches. Created web strategy and led redesign of product websites in 12 languages. Managed agencies and commercial web budget.* Implemented new RSS solution, saving $50,000+ per year compared with prior vendor.* Coached business stakeholders to translate business objectives into web projects with measurable goals.* Orchestrated B2B portion of enterprise web content management system implementation. Advised team on web best practices (e.g. web standards, usability, SEO, accessibility).* Launched Omniture web analytics platform across 20+ websites.

Managed the web team responsible for every aspect of hospital and clinical program websites as well as 3,500 employee intranet.* Managed web team responsible for portfolio of award-winning websites (e.g. seattlechildrens.org) and intranet for 3,500 employee hospital.* Led redesign of main website. 400%+ increase in monthly traffic. Google page one for key search terms.* Led development of website features: secure physician portal, physician database, patient e-greetings cards, video platform, integration of third-party health content, site search engine.* Formulated and presented web strategy to oversight committee of hospital leadership.* Led redesign of company intranet – improved usability, access to information and reduced maintenance. Features: online staff directory, photo library, policies & procedures document system, classified ads system.* Implemented open source content management system – enabled distributed authorship by 120+ staff.

Business process consulting and IT consulting in both the UK and the US. Representative engagements included:System development and testing – Developed ecommerce channel for billion dollar women's apparel retailer:* Defined operational processes required to fulfill customer orders.* Designed product returns system which was essential to launch of online store.* Led end-to-end testing of all systems and processes under tight timescale to ensure successful launch.System selection – Selection and implementation of Point-of-Sale solution for major food retailer:* Developed requirements; led vendor evaluation through RFP, system demos and customer reference visits.* Performed conference room and store pilots to configure and test solution before rollout.* System increased customer throughput at checkout and enabled implementation of in-store initiatives, such as customer loyalty programs.