Christina Becker Email and Phone Number

Manage all day-to-day operations for the billing, collections, and insurance verification department.• Ensure that department operations comply with Medicare and State/Federal regulations regarding billing and credentialing services. • Lead, mentor, train, and support the development of all departmental staff, including performance management and HR matters. • Partner with the management team in developing and implementing billing policies and procedures.• Advise the executive and management teams on insurance rules and regulations, compliance initiatives, and changes to processes. • Manage Accounts Receivable and create reports on A/R and operational data for the executive team. • Facilitate audits on department processes and practices to ensure accurate data in the practice management and EHR software. • Assist with department budget planning, monitor operating expenses, and manage inventory and ordering. • Serve as the main point of contact with insurance carriers for contracting; schedule meetings with insurance representatives to build relationships and resolve payment issues. • Troubleshoots operational issues within the department and implements corrective action plans in a timely manner.

• Led and motivated a team of up to 149 across billing, scheduling, pre-certification, outpatient registration, and credentialing teams for RIA and three of their owned companies/joint ventures (Invision Sally Jobe, Radiology Imaging of Nebraska LLC, and RIA Endovascular LLC). • Continually created a positive, productive, and efficient work environment through excellent communication skills, a compassionate approach, and the ability to manage difficult situations in a professional manner. • Managed outpatient registration, including implementation of a time-of-service collection policy for outpatient imaging facilities. • Led the conversion of the billing system to a new platform with minimal impact to cash flow. • Provided feedback to the CFO and COO on contract negotiations with health care payers.• Collaborated closely with billing analysts and project managers on alignment of the revenue cycle management workflow, establishment of metrics reporting, and implementation of the Physician Quality Reporting System.• Implemented both patient and payer lockboxes to reduce time needed to post payments. Key Achievements and Contributions:o Created a $700K savings to collections costs through improving workflow and process efficiency. o Assisted the Director of Business Systems processes for the Meaningful Use Program which allowed RIA to receive $180K in government incentive payments. o Reduced statement costs by decreasing number of billing statements and collections letters sent to patients.o Collaborated with the Appeals Team to reduce the backlog from multiple months down to 14 days.o Received the RIA President’s Award (2009) for dedication to the company, implementation of the new billing system, and excellent work ethic.o Played a key role in RIA’s expansion into Nebraska through researching state-specific laws and regulations, understanding the new patient population, contract negotiation with insurance carriers, and transition of billing activities.

• In this newly-created position, served as the main point of contact for insurance carriers. • Ensured the integrity of contracts through claims payment review and audits. • Guided and coached peers on contract compliance and regulatory requirements.

• Managed a team of 10+ in the processing of payments and refunds, including daily supervision, cross-training, employee evaluations, and building into a self-accountable, top-performance team. • Ensured quality of work produced through implementing procedure changes and applying extensive knowledge of insurance contract language and rates. • Scheduled meetings with insurance representatives to build relationships and resolve payment issues. • Collaborated with insurance payers to address and resolve payment issues.

• Screened, recruited, and trained a high-performing team of billing specialists and supervisors. • Managed a special project team in reducing credit balances by $700K within 60 days. • Coordinated an office expansion project, including obtaining/upgrading equipment, creating a new floor plan, and completing the reorganization in a timely manner with minimal interruption to workflow. • Updated personnel files and trained the new supervisory team on people processes and paperwork. • Developed and maintained strong working relationships with vendors.

• Supervised a team of 30+ billing specialists, including hiring, training, coaching, and evaluations. • Managed special projects, including establishing procedures for capitation accounts, organizing fee schedule changes, and determining solutions for the merger with another radiology group in 1996.• Maintained excellent communication and relationships with patients, insurance carriers, and physicians.

• Contacted insurance carriers with outstanding accounts to secure payment arrangements and resolve issues.• Identified inefficiencies and made recommendations to improve collection percentages. • Developed a strong departmental team with a focus on collaboration, support, and a positive environment.