• Created issues logs for Business Requirements in Member Demographics • Worked in the AGILE project methodology for enterprise project management. • Facilitated meetings with business relationship directors, business department heads and data governance leadership to discover and move forward projects for the LA Care enterprise.• Developed business process outputs to solve program issues with current state programs.• Participated in the Data Stewardship program utilized in business outreach for Program Development.• Tracked and facilitated program milestones for Provider Target and Member Clinical with the EPMO at LA Care.

• Led change management initiatives and managed a portfolio of strategic and transformational enterprise-wide programs and projects, ensuring alignment with organizational objectives and priorities.• Collaborated with leadership, management, and stakeholders to synchronize the work of cross-functional project teams and provide guidance to Senior Project Managers and Project Managers.• Served as the primary point of contact between executive leadership and the program team, engaging stakeholders and communicating program progress.• Directed and facilitated processes to accomplish complex program objectives, managing change and resolving issues spanning project teams and departments. Demonstrated ability to turn around troubled projects of any size when necessary.• Worked closely with business owners, vendors, and organizational staff to understand project needs and make decisions aligned with organizational goals.• Supported business owners in preparing project executive summaries and ensured timely submission to the Investment Review Board/Leadership Team for review and approval.• Managed the creation of definitive project execution plans (Plan of Record) and business cases upon Leadership approval.

• Managed quadruple constraints of scope, schedule, cost, and quality and ensured integrated master plans including business, technical, reporting, training, testing, and implementation plans and schedules were followed.• Met regularly with Business Owner(s) and Project Managers/teams to provide guidance and support as needed.• Collaborated with Business Owner(s) to develop communication plan, test plan, training plan, risk management/mitigation plan, and plan of record.• Directed Project Managers to successfully complete projects on time, within scope, and on budget, ensuring the project artifacts were on the SharePoint .• Accountable for scheduling, cost tracking/budget, resource management allocation and utilization, program component integration, and supporting program performance.• Supervised multiple projects within a program to achieve continuous alignment with the organization’s strategic plans and objectives.

• Collaborated with healthcare providers to confirm encounter documentation was in alignment with coding and billing.• Organized claims operations, including billing and coding, ensuring that desktop procedures would improve transaction timeliness.• Supported adherence to regulations, guidelines, and standards, keeping compliance with Tricare, Medicare, Medicaid and healthcare industry requirements.• Directed cross-functional collaboration efforts with providers and executives to achieve departmental goals and aims.• Managed and led administrative staff, overseeing their training and development.• Delineated, along with IT, the scope of inputs for correct ICD and CPT codes needed for each surgery department, preventing unnecessary re-filing of claims